I need to activate a replacement sim

Hi we as a family (4 x mobiles) are looking to switch from EE, are there any deals for family also my son is a university student, we are all currently on unlimited data’kind regardsGary 

I have no signal, data is not working. Checked area coverage and it says 4G is excellent but still not working 

Hi my plan finishes in a week or two ,i have tried to pre pay it and finish it ,it's in my ex partners details but im backpacking and want to keep the sim and change to sim only deal to my name would it be possible and to get the codes and stuff i need by email instead of txt please Thanks Amy

switch hasn’t worked properly don’t know what to do with Settings

My number was due to transfer on 2nd Jan but so far it hasn't. Not sure if it's pending due to the bank holidays or if there's a problem. Any ideas how to find out?

I am an ID mobile user, have been for a long time. Last year I migrated my number from 1 ID account to another ID account (upgraded) however when I log into my ID mobile account it says my plan is inactive. Can you help please?

Hi can some one help me I’m requesting a pac code but it’s not giving me one it’s coming up with an error even when I try via text request and on the app can some one get my pac for me please 

Hi I have a problem with my account, it’s says disconnected and I lost everything could you help please 

I’m trying to keep my old number but the switch over is telling me that tomorrow is out of the 30 days (it’s a new pac request so valid til end of Jan) I’ve tried numerous dates but it won’t accept it? Can’t get hold of anyone to help me

Well still not had a single response back, still the worst customer service in history. I cannot understand why this company doesn't have a official complaints procedure. They will not respond to any requests whatsoever, what is wrong with them.I am not going to give up on this. Citizens advice next. Also, what the hell is still wrong with this website? Every single time I load a page it keeps refreshing 20 times a second.

£54 came out of my bank for direct debit but bill is only meant to be £29.99

Hello,   I have complained to iD mobile regarding a serious fraud incident on this community page that i was involved in...  This fraud complaint has been open for over a week! I need a staff member to respond to me asap please!  

I have 1GB data on my pay as you go sim (never use it, always on wifi or use my main sim). I’m about to go to the EU and ID included roaming - can I top this data up or am I locked in to that for 30 days? Seems wild that I can’t just add on or “upgrade” my plan for the remainder of month/start a new month. 

I placed an upgrade order yesterday, but on my account I'm still being offered upgrade deals, and there doesn't seem to be a record of my order anywhere on my account. Has something happened that I'm unaware of? I have an order number, etc. Many thanks. 

I have three sim contracts how do I see each of them on the app. Currently I can only see 1

My sons sim has suddenly been turned off. Why? 

Hi there, I’ve just taken a mobile contract and have an account to login to now.What I want, is to easily bring across my 2 children’s sims over to this network also but there doesn’t seem to be an easy option?When I try to do it via the ‘buy a sim only’ it seems to want to go off a perform a credit search again - I really don’t want to have to bombard my credit score with a tonne of searches. Is there an easier way?Thank you!

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID. Very poor customer service 

Just topped up my account by £7,still cant dial out or receive 4/5g Internet either. Can you help?

Bill creates today but till debit in January and not February as it states. It was a month out last month. Is this normal?

Hi there i filled the contract out online with the pac code etc when will my number change over? 

Hello all. Hoping for some help if possible please.I recently switched over to ID from EE and received my temporary number. I successfully ported my old number  and the correct number is showing on the sim card setting etc. however, I was told today that people I’ve been texting have been receiving messages from my temp ID number and not my actual number. I’ve tried absolutely every option on here but nothing seems to work. I am unable to edit the SIM card number,I tried turning off RCS (which just resulted in no texts sending at all) and I’ve tried taking out the sim and placing it back in etc. I am using an android phone and still having no luck. I just want my normal number, and not my temp ID one when I’m texting others  if anyone knows how to fix this I would appreciate any help. Thanks! 

hi i just got my new sim my internet is working but calls and texts are not working also shows no signals i am using iphone 13 pro max can anyone help please

I took out a contract with iD mobile for unlimited texts and minutes, 500gb of data and an iPhone 17. I checked coverage beforehand and there was excellent 4G in my area.  Delivery of the handset was quick and it was easy to get my number switched over. Unfortunately, that was the only positive part of my experience with iD, which is still dragging on.  I had my previous (giffgaff) SIM card in my new (iD) handset for a few days until my number was switched over - no problems with coverage etc at all. As soon as I switched to iD and started using their network, I had issues - completely unpredictable data availability that occasionally worked fine but more often than not had period of between 10 minutes and 2 hours where nothing that needed internet worked at all.  I tried to contact id repeatedly and their chatbot just took me in circles. I tried to raise a complaint via their complaints form - but on clicking submit, was redirected to the c