Here's a screenshot of the email I received.  I'm expecting a voucher, having taken a contract with a pixel phone.  Is this genuine?

Hi Andi do you work for iD, is there any humans in the company. i want to cancel cant get into the app as  they test you. sim is damaged. there no other way, chat don’t work and there's no email. any suggestions. regards chris

Hi,I purchased a Pixel 8a on the 16th October. I am expecting a £100 Currys voucher as a result of this purchase but so far I have not received it. Is there something I need to do to claim this?

Anyone got any advice for changing number when the pac apparently doesn’t work even though I know it’s right?

I bought a phone from you guys and i received the parcel today but there is no phone only a case and the charger

Hi IDMobile I went to take out a iPhone 16 Pro Max on Pay Monthly. I checked as much as I can find on the FAQ’s so hoping you can help. Do you take the payment before or after a credit check? I went through the form, did the direct debit then got to the last stage where had to pay £199. Couldn’t find any answers and did not see any screen for the check before the payment so declined the payment until I knew more as don’t want it marking my score. Hope you can help? 

Hi, I have three mobile numbers, One for meOne for my sonOne for my mumAll these numbers are linked to one email address. I can't login to my mums or mine as it says one email only for one number.I've had two numbers for over a year and need to cancel my mums as she's died now and I've just gone over to 1d.Any help will be appreciated. 

What is going on with reception? I haven’t been able to use my phone for about a week. Can’t call, can’t use the internet

Dear iD Mobile Support Team, I am reaching out regarding a persistent issue that I’ve been experiencing since porting my phone number from my previous provider (Three) to my current iD Mobile contract. The issues include: 1. I am unable to receive FaceTime calls, iMessages, or SMS texts from my current phone number.2. I cannot activate FaceTime or iMessage with my ported number.3. When I contact others via iMessage or FaceTime, my old iD Mobile number (prior to the port) is displayed instead of my ported number from Three. These issues have been ongoing for several months. I have tried the following troubleshooting steps with no success: • Wiping and restoring my phone 15 pro multiple times.• Updating to the latest version of iOS.• Following various solutions suggested in support communities. Despite these efforts, the problem persists, and it is severely impacting my abil

I have a Samsung S23FE. Have scanned an eSim QR code to install an eSim.Now my phone does not detect my physical sim and the eSim hasn't installed either.This is not the first time this has happened, I tried installing an eSim on a previous S23FE which did exectly the same thing. I returned that phone as it was only 4 days old.I had a second physical sim installed on this phone for a trip to the US, which caused the phone to fail after 4 days of using the 2nd sim. Again, phone lost data and would not recognise either physical sim.Took this phone to a Samsung repair centre when I got back from the US. They replaced the sim carrier and the motherboard.Question:- does this model of phone actually work with more than 1 sim installed or do I have a 2nd bad phone??

I am with vodafone,my contract finishing 17th of jan 2025,can I buy eşim now from that date.

I have switched from Three to ID . I have had confirmation email to say the switch is complete but for some reason my new ID mobile number is not working, can’t call out and people can’t call me. Any idea what I can do? I have made sure I’m operating iso 18 , I’ve tried turning phone off and on .but still nothing 

Data is not working in France. I can make phone calls and send text messages but I’m unable to use data. Can anyone advise on how to fix this issue?

I transfered my phone number to ID mobile and I cannot receive one time pass codes. I have contacted ID mobile and they raised the issue with their technical team, but from the comments I saw is a very common problem that in most of the cases is not solved. I really don't know what to do because I contacted them on Thursday and still they haven't contact me.

HiI recently ordered the Pixel Pro 9, but due to a system glitch, two orders were placed instead of one. When I contacted the call center, I was told to wait until both phones were delivered. After receiving the phones, I contacted the call center again, and this time, I was instructed to return the extra phone to the warehouse. I was assured that the upfront payment would be refunded and that I didn't need to take further action, as the contract for the second phone would be canceled once the phone was returned.I returned the phone via Royal Mail and received confirmation from them that it was delivered to the warehouse.However, I have still not received the refund for the upfront cost of the phone, and I was also charged £7.30 via direct debit.Could someone please contact me to resolve this issue? It has been over a month since I first reached out, and nothing has been done.Thank you,Muhammad

I can only make WhatsApp calls since switching. It looks as though no primary number is added to my phone  - could this be the problem? How do i resolve please?

Hi I transferred my old Lyca mobile number to new id plan account. I had a message saying transfer has been completed. But when I make outgoing calls and when I receive incoming calls my old number does work fine with no issues. But when I sms message someone it shows new ID number and not my old number. What can I do??

Hello, I paid my bill yesterday but my texts are not sending and I can't make calls.  I was late paying my bill and services were Suspended but it's been over 12 hours now since paying.  Thank you 

Hello l haven't received my £35 - Curry's or Amazon.co.uk Gift Card.  Can I find out when I can receive the voucher

How do I use WiFi calling on my ID Mobile Pixel 7? The cellular signal is awful in my house.I bought a Pixel 7 from ID Mobile, have selected WiFi calling in the settings, but no calls are made via WiFi.The Pixel 7 does not appear in the supported WiFi calling phones supported list on the ID mobile self help section.Searching the internet and this forum suggest that ID mobile need to specifically whitelist the pixel 7 for WiFi calling on their own systems. 

My daughter is going abroad to Australia and travelling maybe to Thailand does ID cover this area? Is there any extra charge going for 120 days

I am unable to find my data rollover anywhere and can not access it.  Why has this happened?  Please can you help me to resolve this problem? Thanks

Hi can’t pay my bill till 2weeks someone taken £59 out of my bank Julie 

I’ve got a Samsung Galaxy S24 and voicemail is switched on and when I check my id account, voicemail is switched on but doesn’t work.Voicemail did work fine on my previous S22 with id mobile account so why isn’t it working now?Any help would be appreciated, thanks.

Trying to switch to ID from sky as prices are much better and free roaming but i want to buy two sim only as we have paid off devices and will hand them down to the kids and buy two new devices for the wife and I. all items can be added to the basket but then it will not let me check out as i have too many pay monthly items?  I'm using the blagged codes from MSE would this make a difference?