My account was disconnected yesterday, is it still possible to get a pac code? If so how since I'm unable to message 65075 or get text message 

Please can someone help, I'm desperate!!!! I'm currently in Thailand and my bank account has been blocked, I need to call my bank but ID mobile isn't allowing calls. The day before I went away to Thailand my phone displayed that I could only make emergency calls, I'm not sure If this has anything to do with it. Please someone help, I can't pay for anything and I can't call anyone! 

I sent the iPhone 12 back to I'd mobile with the address 

I’ve had this phone only a handful of months from ID. I have always used authentic chargers, such as Samsung and no rip-off cheap ones that are known to cause problems.Yet, suddenly this phone absolutely refuses to charge past 82%. It tells me that charging has stopped to protect the battery, yet I’m using a basic charger from Samsung (this phone did not come with a charger). This is regardless of what cable I use or charger plug. It has had no liquid on it, never used in a steamy bathroom, always kept dry and clean.Has anyone had a similar issue? I’m about to get my data off it and will end up sending back, I think.

Just received my upgraded phone, but still waiting for the samsung smart watch that should have come with it

Recently switched to ID from O2.  I am unable to receive calls from my brother, son and wife - all other family members work ok.  Is this an issue from the transfer from O2 to ID or an actual telephone issue??

No phone  calls received or ablee to makecalls. i've tried the fixes suggested but they will not install on my phone (iphone 14). i tried the "helpp2 desk who say my details do not match and end the calls.. i have writted to HQ three weeks age- no reply. You have managed to send me texts about payments  but that appears to be more important then providing a phone service to a 71 year old pensioner with heart condition , living alone. i am about to resort to contacting consumer organisationnnns and ofcom. All you had to do was transfer the service from EE using my old number. Neither this number nor the temporary one supplied by you are recognised by the webssite. please sort this out as i have been trying to access the seervice since 29th october.

My iPhone 13 won’t make or receive phone calls. Everything else is working fine. It was fine this morning and then wouldn’t work this afternoon. I’ve tried turning it off/on again. 

Hi,Is it possible to request a replacement eSIM for a phone upgrade in advance (via Live Chat) - or when you request a replacement, is the existing eSIM disconnected?Trying to minimise downtime and wondered if I could get the QR code ready early.Thanks 😀

since having this phone contract signal has always been a issue everytime i get a important phone call they cnt hear me or cnt understand what am saying then i have to use my partners phone its a joke can i cancel my contact 6 monthd in 

I have just moved my number over from Vodafone, my iMessages do not work. I have followed all the steps. However when entering my number into the phone settings it will not save. This needs to be rectified as soon as possible.

account number  12651855.Letter sent from Id asking to pat 43.99 but my account showing a credit of  £ 27 .00 see attached bill iD-Mobile-Bill-05-01-2025 (1).pdf

This is infuriating!!!  I used to be able to log into my account and now you have locked me out but still happy to take my money!!!!!!

Hi, does anyone know why I get this message when trying to log into the app? 

Here is are the problems - Brought new cellar iPad Air (doesn’t have physical sim slot only eSim)Purchased new SIM Only service from ID - This is delivered by way of email with a barcode to load the eSimInstalled eSim on to iPad using issued barcode (all automated config loaded)I have cellular service (data is active and working) but can not make or receive calls or Texts (which is the more important bit here) PROBEM NUMBER 1 - I need to be able to receive texts from this service on this device!!I have tried to add the number to my apple ID but this requires a OTP which I can’t receive as the device doesn’t seem to have enabled this - HOW DO I RESOLVE THIS??PROBLEM NUMBER 2I have logged onto ID website to register my account, In order to to fully activate I need to enter my Mobile number - (have done this)

I was paying for my sons ID Mobile phone by direct debit. He left home for university 2 years ago and has since replaced his phone with a new one that he pays for himself. I recently noticed that Im still paying the monthly tariff so obviously i want to discontinue.I cant cancel the contract on line as once i have entered the old number, a text is sent to that phone, which is no longer in use.So i cancelled the Direct Debit but today received a final warning telling me to pay up (or else)There doesn't seem to be any phone numbers that i can speak to someone about this.HOW do I legitimately cancel this phone please? The contract shouldve rtun out over 12 months ago.

Hiya me again, I not long made a post but if you had read it you’d know that I’m totally new to contracts.So I have an eSim contract with iD, of course which is why I’m posting here aha. But I still have my old sim card in which is set as my secondary number as I want to use my old number for my home business to put on social media.Anyway, I got a call earlier and I’m used to some usual spam calls. Now I’m not sure if it’s the same on android phones, but when you have two sims on iPhone, you have this little symbol next to the name/number calling you which is P for primary and S for secondary… Anyway, upon checking this spam call came through on my primary number?What makes this odd is, I haven’t given this number out to no one, not even family yet as I’ve been carrying on using my secondary (old main) number as I have a monthly package on there that is unlimited and I don’t want to waste. I haven’t even used my new number on any sites either yet

Is it possible to check app usage on a date about 3 weeks ago on my iphone 12 mini. Unfortunately the screen time function was not activated at the time so cant check it using that Is there another way? Thanks 

I switched my DD incorrectly, have now paid my overdue account, but cant now call anyone all calls go to id helpline.

Hi Wonder if anyone can help, while trying to switch my number over to ID from Three i get the following..Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network. My PAC from three expires 15/12/2024, I have been on live chat and they refuse to extend it making me request a new on when this one expires!Can anyone help with this

I'm new to Id Mobile but was recommended by my son in law. Unfortunately I am finding that the download speed is dreadful, max 7mbps whereas I was getting over 20 with Lebara and Giffgaff, and over 40 with Lyca.  I first had the SIM in a Motorola G22 but now am using a new Poco  C65. Same result. Mastdata says I'm in a strong signal area. In fact the mast carrying 3 is about a mile away with direct line of sight. Does anyone expect things will ever improve, especially if 3 use Vodafone network in future? I'm fortunate that I'm on a rolling monthly contract so might well leave but it's a shame that I didn't realise my son in law doesn't bother with data except for social media apps. Would a new SIM help? Any ideas?

Can anyone help me please?  I recently moved from O2 to ID and I can receive calls from most of my family but when my wife or son try to call me it just goes straight to my ID voicemail and then I get a text message to say I have a missed call.  However, when it goes to voicemail the message my wife receives when she is trying to call me says welcome to the O2 voicemail messaging service. Is this a problem for ID mobile when it has not transferred everything over or is it something on mine or their phones.  All numbers are +44 and the Volte is turned on. Any help appreciated.ThanksBarry

hi i upgraded my sons phone to a google pixle 8e it was ment to come with a set of ear buds and hasnt who and how can i find out whats happened here ? thanks  alex 

I have noticed that the charge period on my “next bill so far” is the same date range as the “invoicing period” on my previous bill. Surely this can’t be correct? Next bill and previous bill have the same date range, which one is correct? 

I’ve just joined ID mobile but have not been asked for my PAC code and have been given a new ID mobile number - this isn’t what I signed up for!