My iD.

I’ve logged a fraud case over a month ago, they cancelled the contract and opened a fraud investigation.  I’ve messaged live chat on numerous occasions for an update and they are utterly useless, repeating pre-written blocks of text completely irrelevant to what im asking. no Emial address to contact and im out of the country so cant call in becaude the 90 minute wait times cost a fortune.  i was told that i would have a resolution and an update within 30 days, its now been 37 days and not a word.  i need help here.

hi my iPad cannot receive messages and I cannot activate my account because of it

Hi how many sim i can take 

How do I call Spain from the Uk?

I’ve been unable to use mobile data for around a month now. Occasionally if I go on to airplane mode for a few seconds I can use data for about 5 minutes and then it stops again. It says I have 4G at the top of my phone but it doesn’t work. Any advice would be really appreciated! 

In February 2026, I was contacted by individuals posing as iD Mobile support agents (Hazel Wilson, Rachel and a man who’s name I forgot). They falsely claimed that iD Mobile was taking over Three Mobile and that all Three customers were required to switch. They were able to send emails from what appeared to be Three Mobile email addresses and prompted a password reset on my account. Believing this to be genuine, I proceeded.I was charged £29 under the false promise that it was refundable (screenshot attached). A contract was opened in my name without my consent. A device (iPhone) and SIM were dispatched to my address; however, the SIM registered to my number never arrived. Upon receiving the parcel, I immediately called them to clarify that I had never ordered an iPhone and that I believed it had been sent to me in error. They acknowledged this, telling me there had been a mistake in the contents of the package. They subsequently arranged for an Uber to collect the parcel fro

I set a date for activating my existing number but it is in 4 days time. Can I crying the date forward to start using my current number sooner?

My switched to ID but my plan still shows my old number 

I have ordered a new phone through ID mobile and am having a nightmare trying to transfer my sim across. I have ordered a GiffGaff PAYGO sim to transfer it across but am still in the dark on how to actually get my number across. Is this possible, and or how exactly is it done?

I’m not receiving any type of text messages 

how do you speak to a real person about a locked sim and no access to account

Hi i want to keep my current number and i already got PAC.

How do I get my old phone unlocked to sell?

Hello , I’ve recently started a new job and won’t be paid until the end of the month . Is there a way you can pause my payments but keep my phone running until the 1st of may so I can still call work etc .i have no one else I can ask for the money to pay the bill so I’m really stressing about what to do 

Why have I changed my pay date to the 26th. Why has it charged me today? And it’s already said on app my next bill is on 26th. I’ve only been with ID mobile a couple weeks? 

I’ve been charged £45 for roaming I haven’t used on my April bill please remove

Firstly a comment that I HATE how difficult it is to speak to customer services anywhere these days!!! Makes it so much more difficult and stressful to get simple answers!!!! All I want to know is if channel islands are covered under normal UK contract?? I'm going to Sark for 6 months but the list of countries doesn't include channel islands annoyingly and seems to be impossible to speak to anyone that works for ID !!!!!!! 

Can I do a promise to pay for my bill ? 

Hi I need help with my payments as I’ve payed and it’s still outstanding 

Hi,Why did ID Mobile charge me money for World Roaming? I did not use any internet, no phone calls, no text message. My phone was on airplane mode. How did ID mobile charge me £37.50. This is definetly not fair! I am disappointed!

Im not very good with technology an your making my life hell I cant cope wish someone would just call me on my id mobile number.

Hi I cannot get an answer to my problem only been with you 2 weeks but I am on one month SIM  how and when do j ask to leave pleaseTeresa     

Have recently switched to ID mobile and used my PAC code from previous provider (vodaphone) I can call and receive messages and that goes through my old number but when I send a text it comes up with a different number, have already checked phone settings which is displaying my number, have restarted the phone and my number is attached to my ID account  Thanks 

For weeks my signals been poor in my area sa12-sa13 only ever 2 bars however today it’s showing 1 bar and when I go to call out it drops to 0 and I can’t phone anyone. checked online says good coverage - I’ve rest phone etc still not dialing out 

Hello, I can’t login to my Id mobile app as it’s saying my number isn’t recognised and doesn’t match your records but I kept my old number from my old phone and I’m not sure if the number app would recognise is the number the sim came with. I got this sim like half a year ago? I cannot find the number the sim came with and successfully kept my old number. i have had no issues using my phone for calls and messages