My iD.

Hi my internet is intermittent and not working not happy as you carnt talk to no one live on chat as it's not working and hasn't been for. Months

Hi, I am frustrated by the fact I am not be able to receive verification code / OTP from banks, however, I can get normal SMS from individuals or text questionnaires, for example from Currys. Handset: Google Pixel 8 pro Timeline: 8th April 2024 Porting number was scheduled on 8th April, and it is completed at mid-day. Having tested immediately, it works all good as treat, I had one Bank app migrated with OTP code received. So, I thought it was excellent, and decided to do the rest migration in the evening after work. In the evening, about 5 or 6pm, the SMS messaging service became weird when I tried to migrated other bank apps over. I have no longer received OTP code at all. Then, I found if my family text me, the SMS will be landed onto my old phone with the old service provider, if I sent SMS to my family, they will see the SMS from my iD temp number, not the number being ported in! all messed up! 9th April 2024 Spent a lot of time on the Chat with iD support people, gone through all kind of settings, restart many times. Also, called my previous service provider, and they confirmed my account has been closed as the porting completed. iD support told me to wait for 24 ~ 48 hours! At the the end of day, my old phone with the old SIM was no longer received any SMS, and my family can receive SMS from me and display the correct phone number, however, I still could not get OTP and any verification code from Banks! At this point, I noticed that my Google message app, RCS chat settings, was always hooked back to the iD temp phone number, just unable to verified my correct phone number. So, contact iD chat again, I was told to go to Currys! 10th April 2024 OTP message problem is still persisted. I went to local Currys at lunch time, A young guy was happily trying to help me out for the best of half hour, going through all kind of Google account settings, clear cache, Eventually, he managed to get my Google message app verified my correct number for RCS. But, I was still unable to get OTP code from Banks! Currys guy runs out ideas. So, got home, switched off the new phone, took the SIM out from both new and old phone, through the night. 11th April 2024 -- today turn on the new phone with new SIM, tried again as writing, still not receive OTP code from Banks. It is out of 24 - 48 hours range now. I feel either iD end filter out those messages, or something not be done properly on iD network part for me. Please help!

Does anyone know when the adjust bill cap option in the app is going to start working? Oops something went wrong.… There are not many features in the app can we please have the ones that are there working?

Just a white screen when I click log in on website. Has been a white screen for all day. Stays on loading screen on app. App was working before 11am this morning. Can you fix please? Thanks. It was all fine before you decided to give us a new app 🤣 A word of advice "if it aint broke don't fix it" thanks...

I’m experiencing issues with accessing WhatsApp on my new iPhone 15 pro since I transferred from Vodafone to ID. Whatsapp is the only app I seem to be having issues with since I transferred both my SIM and phone. I’ve tried all the instructions given on WhatsApp on my old phone but when I try to open the app on my new phone, I just seem to be going round in circles. I’ve watched multiple videos on YouTube and tried resetting my network, uninstalling and reinstalling the WhatsApp app as well as restarting my phone a few times. Nothing seems to be working. Has anyone else had similar issues and been able to resolve the problem?

Hi all! Had a message from ID Mobile that my transfer date is 10th April but nothing has happened as yet. Transferring from O2 and keeping my number. General chat is pretty much useless. Are ID running late with transfers?

I am not receiving one time password SMS messages from my Polish bank. I have contacted them and their records show the message was sent and received by my phone operator but not forwarded on to me.

Hi all, First time user of this community. I was recently sent a message informing me that my phone payment was due in 2 days and that I had to pay. I’ve been having issues setting up a direct debit, which has meant these are regular. I attempted to pay but when i attempted to pay I entered the details and got a “Ooops! something went wrong” and never received a confirmation of payment. Two days later my phone got cut and I received the text message and again attempted to pay, but the above happened again, on 2 different cards. Again, neither have received confirmation of payment. Yesterday i attempted again and the same happened, however, I then received a notification from my bank, as ID Mobile have taken 3 separate payments from me for my phone contract this month. This totals £110 in total. I’m a relatively low income job and have a family to support, so every £ is crucial in the current climate. I’m trying to get hold of someone to see how this is resolved, as my balance currently says “-£33” when in reality that number should be closer to £-70” considering 3 payments have been taken. I’m trying to find numbers to call but am struggling, does anyone have anything to suggest. Thanks in advance for your help

The iD SIM card works well in a 'mifi' portable 4g router here in the UK but it won't work in France. I've tried various APN permutations logging into it via my laptop but it won't work. It does work in France however on my phone. Any ideas anyone?

I have just received two seperate SIM cards, I am transferring from Sky who gave me one pac code for two numbers. I have managed to switch one across but when I enter the details for the second one it says it cannot be processed, can someone contact me how to get around it as I don’t want to wait 30 days and have to pay for both for another month. Thank you

Hi I'm travelling to Prague and Turkey I would like to know if I can use my data in these countries or not? What would the charges be if I did? Is there an add on I can put to be able to use my phone when I'm there?

Hi after updating my id app my price plan seems to have been changed anybody else had the same problem ?

i paid my phone bill the day before a direct debit was meant to come out i paid the whole thing and it says that the payment was successful however i keep getting a notification from my bank saying that the direct debit has failed to come out how can i stop this?

I have been told my number would have been ported yesterday and yet this has not happened. (EE to iD), and there is no way whatever to contact iD as the live chat feature isn't working. What am I supposed to do?

Hello 1st time here ,second time I've waited for my number from Vodafone to switch to ID it should be dine today but still nl joy and like I said its the second time I've tried can someone pls help me thanks 😊

I can't find the definitive answer to whether or not PAYG BUNDLES can be used in Spain as in Roam like at home ie calls sms and data used in Spain are all included in the bundle and there are no extra charges if it keep to the fair usage policy and the bundles limits. Can anyone help? Thanks

My id mobile number is cloned. My mobile number is cloned received calls they say I called

H , I'm desperate need of help , I've taken out a sim only deal for my gran who is 90 years old , sim arrived then we gave pac code last Thursday her old Sim card with Asda mobile has disconnected but her if mobile sim has no service at all ? She has been several days without a phone now and lives alone so desperately trying to speak to someone to fix it for her ?

Good afternoon, I recently got a new contract with iD mobile and a few days after I put the SIM in my iPhone 13 I got a “No SIM” message in the control centre. I asked for a new SIM but after a few days that doesn’t work either. Putting my phone into flight mode, resetting network settings and restarting it doesn’t fix the issue, and the only way I can get it to work is by ejecting the SIM tray and putting it back in again. But even after I do that, it only works for a few hours and then I get the same message. Apart from this issue, I’ve had fine service and good signal. Does anyone know what the issue might be? Thanks in advance for any help and let me know if there’s anything I may need to elaborate on

My mobile data has been disconnected with no reason

I can't make any calls or messages. My number is [REDACTED]

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

I am still unable to access anything despite trying every day. Cannot access my account, cannot register for the new app and cannot load live chat. Is anything being done?

Hi there, I’ve seen a few threads on this topic, though none seem to give a straight forward answer. My existing ID mobile contract is eligible for an early upgrade. Yesterday I went to place the order for the upgrade through the Carphone Warehouse site as IDs own upgrade site appears to be down at the moment. I placed the upgrade order and shortly after I received a text from CPW saying that they needed more info to process the order. I called them up and found that the issue was that my address didn’t match the address on my ID account. After fixing that on my ID account, CPW confirmed my details now matched and proceeded with their “internal security checks”. At this point I was told that those checks had failed, though they couldn’t tell me why. The person I was speaking to spoke to his manager and was told that this happens from time to time and there was a number I could call to straighten it out and prove that I was the account holder. I took the number from them, went to call it and noticed that I’d jotted it down wrong. Called CPW back to get the correct number and a different number employee told me that there was nothing I could do to fix the issue and that I’d need to wait 30 days before trying to place the order again. From reading through other threads on this topic, when those 30 days are up and I go to place my order again I’m likely to be in the exact same situation. Does anyone know if there is a way around this? Another thread mentions that going into CPW with 2 forms of addresses but my nearest one is 30 miles away I don’t fancy that unless I’m sure it’ll be helpful. Thanks

I am very close to the end of my id contract. Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile. The Old app was not very good but this new one is twice as bad. Help me please