My iD.

Hello, I lost my phone earlier so I rang ID up to explain and they have locked the sim so it cannot be used and have blacklisted the model for security. I am making a claim through my insurer and they require the following information Proof of barring Proof of sim card replacement Proof of purchase (that is obvious one where to find that) Where can I find the first 2 please? Thank you

Data roaming in Italy seems to have stopped today. It's been fine. Any one got any explanation please? Need it to pay for things on my phone!

Hi recently switched from Vodafone to ID. My new sim worked for a 4 days but now is just saying “No Sim” and no coverage. Phone is iPhone 13 Pro and have tried the trouble shooting of airplane mode, restarting and removing and re-inserting sim but no connection. Anyone else have this problem / know how to fix as been without phone signal for 2 days! Thanks

I cannot send premium texts and note my plan has to be upgraded. How do I do that?

Hi, I have no network coverage (3G or 4G) on my phone, only Wi-Fi connection. Is there a problem in Aberdeen area? thanks

Despite paying for my bill days ago, I still can’t make any phone calls. It’s almost impossible to get in contact with anyone and the live chat option isn’t available. I’ll be leaving this supplier next month. ID is awful, just awful.

Hi, I've updated the app but am having lots of issues with it from logging in to not being able to view upgrade deals. The old style app should of been left alone, it worked fine 😡😡

I paid for my contract and now i can’t use it even though when I phone it says I am up to date with my payments?

This handset is (still) not on the WiFi calling supported list. When might we expect it to be added, or if unclear, what are the criteria for inclusion? Fairfone release android updates with a healthy cadence, and I'm currently running Android 13. WiFi calling is all enabled on the handset, but I see no attempt to establish a WiFi call. Would be great to get this added, to ameliorate the apparent degrading mast coverage in RG30.

I have refered a friend in January, it says we should received an email after 2 bills to claim our gift cards. 3 Bills have been issued now, and still no email, no gift cards, why? Eric

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

Hi.

I can not open my bill, it just keeps saying error, anyone got any ideas, this has only happened since this new app

Proof of purchase including IMEI number and also proof of usage required for insurance claim please.

I have paid my outstanding balance but my service is still restricted after 3 hours of paying. I need my phone for vulnerable person.

I need a pac code from id. I've text the number 65075. Text PAC and Date of Birth but doesn't recognise me! How do I contact ID. Or can someone run through how to do it online as I can't seem to access "my account" and switch or cancel. I'm with id my contract expires in just over a month

I’m confused, if I am not in any of the named countries be it band 1 or band 2, am I allowed to switch on data roaming if I have say 10gb of data in my allowances left without incurring any further costs. I’m in Cape Verde, not on any of the two lists. Is it correct that once my 10gb has been used I will then have to pay the extra charges? Thank you.

Cant access my account on the android app or via the website. Cant get the info I need calling 7777. Contact us page not available. What is happening. I have been out the country for a week. Has my account been hacked?

I moved from EE to ID. New ID sim received on 2nd April. PAC transferred my old number to my new sim on 3rd April. Now I cannot register my phone due to the account only accepting the number provided in the pack from ID and not the number transferred by PAC. Plus not fully transferred over by PAC. Cannot receive calls or texts from people on EE (my old network) but can from other networks. So my hubby and brother on EE cannot phone or text but my daughter and mom can call from tesco and giffgaff! It seems that either EE or ID have not communicated correctly to get me transferred over. Plus your system hasn't updated my number to allow me to register the number provided to you via PAC and will only send a text to the number recived in the pack - this is not my number now. I have only been able to attempt to register my number on your app today as you have had issues with your app system since me receiving my phone.

Hi There i took out a 12 month sim plan however, it showing that it will expire in 12 days.

Recently I switched to ID from three. When I received my new device I was also given a sim, that I tried to port my old phone number to using the id mobile website, using my PAC code. When I did so, my old sim stopped working, but the number hadn't transferred over to the new sim. The number was supposed to transfer on the 8th of March, but nothing had happened. In fact, it seemed like my phone could not even detect the new sim at all. Since then, I've used the live chat to get a replacement sim sent out, and I've received it. However, now I'm having trouble activating the new sim because when I try to input my old number (which should have been ported over and should now be my ID mobile phone number), it says that it doesn't match ID mobiles records. Please help

Hey there, I’ve just moved from Vodafone > ID Mobile and picked up a new iPhone 15 Pro with it. I issued ID Mobile a PAC code to keep my number from Vodafone. Live chat has confirmed that my PAC switch has been completed. On my new iPhone, there is no mobile service. If I go into Mobile Service settings, it says ‘Your SIM is not supposed. This phone number can’t be transferred because your account is ineligible’. I think it’s trying to setup an Esim, despite there being a physical ID Mobile SIM in the device. Please help me!

Since logging into to the new app I am unable to make a payment. It just keeps saying oops something went wrong. I need to pay the bill by the 17th There is enough funds in my account and my card details are correct. Please help

My plan ends in 2 days, and I have being trying daily to select the SIM only plan when my contract ends. On the help pages it states you can do this when your plan is 20 days from ending!? All I am getting is an error message, really frustrating when there isn’t a phone number to call. how am I supposed to change anything if the app doesn’t let me, logging in via my browser, also not working. I feel trapped. Hope someone can save me from this, please!? :-/

I have been with ID for 3/4 years. I took out a new new contract last year but this week, I have had trouble receiving calls.i I can make calls out but I can't receive calls in unless they are through messenger or Whatsapp.