Can you resend my e sim so I can transfer to new device

I recently joined iD mobile and after setting up my online account, I amended my payment date so it's in line with other direct debits. I believe this went through OK.When I checked the app today, it says that my data allowances now reset in 55 days and my first payment won't be taken until early January 2025. It looks like the system may have got confused and effectively merged the first 2 months into one period. This means on paper I may run out of data as it has to last for two months.Does this seem normal? The first pdf bill on my account appears correct with the first payment due in early November. But I think this may have been issued before I changed the date to 1st of each month.Thank you. 

Following on from the issues yesterday, I can now make and receive calls and receive text messages. I can't however send text messages. My phones Android and I've restarted my phone multiple times, tried a different messaging app and still messages fail to send. Are there still issues with sending messages?

 Cannot login to ID Mobile App. Says that the details do not match the records.The app updated and I had to re-register, of which I did. When it asked me for my details I put them in and it says that my details do not match the records.

I am a new customer to iD mobile. I am switching from BT and provided my PAC on my order, setting my switch date to today. I have not received a text to say that I have had this switch over and my text messages aren’t sending? I have created my account today, but I cannot see anything about my billing linked to my account. I’m unsure if I’ve set up my account correctly? Is there anything I needed to do? It wasn’t clear on your website as I have already provided my PAC code 

I've paid my bill but my services aren't working

After converting my sim to e-sim , I cannot make or receive any calls,  I'm using iphone 13 pro max . It was working fine with physical sim but agent said it will work after one hour of activation however it's been more than five hours,  no luck.  ID waiting time is more than 40 minutes now.

Have been away for a short while and tried to use my iD Mobile account from 28 May. The payment of £8 was taken and I am now showing no data left with unlimited texts and minutes. I cannot use the phone despite money being taken on 28 May.

My mobile number was meant to be ported on 26/09/2024.On the day it never ported, and after checking online FAQs it said that it may be delayed (and it would automatically be flagged) and that I should wait until 7 days had passed before contacting ID. After 7 days I contacted customer support and it was eventually ported on 08/10/2024. During the conversation they said I would be entitled to max £20, as it was over 7 days and because I mentioned that in between the original port date and the actual port date, my then current contract, had rolled over to a new month.How do I expect the receive this compensation and when should it arrive? Will it be deducted from my next bill or will I get it back into my direct debit account?Thanks

I only got my phone yesterday and I now have a bill 

Once again, I place £10 on my account, it only registers on line and I can only receive calls. No data is accessible and I cannot use the phone.

I'm unable to make calls on my Samsung A70.  Software is up to date, checked settings, coverage is supposed to be excellent.    4G doesn't appear on the screen.  WiFi Calling doesn't seem to work.  Is this linked to 3G turn off?

I'm using my mobile SIM (with 50g data) inside a mifi box I stead of the phone, because there's weak signal where I live. Can I order a second deal the same? With a new number? And still get the special offer?

I am having an issue switching my phone number from my old provider to ID. The website threw an error after I enter my PAC Number originally, however I received a text indicating the switch would happen yesterday, so I trusted it to occur, which it did not. I now have no way to contact you for support, as your chat bot isn’t helpful in this scenario, and wont let me speak to a human.I’ve also had issues creating this query on the forum adding to the frustration.Any support would be much appreciated!  

Hi despite getting a pac code iMessage is still showing a different number to that of my actual phone. How do I change this please?

The new iPhone I got 11 months ago will no longer charge? Can someone please contact me 

I have asked a question on here about no phone service and how I leave. It has not appeared I assume the moderator has blocked it. Can someone help. I need to use a phone. 

No phone service and nobody to assist. How do I leave this company and what will it cost. Please can a human being from the company answer and not someone send me a link to a link to a link. 

Hi I'm looking to move to ID mobile in the next couple weeks from EE as the prices are very reasonable. But need to see if they allow call waiting in uk/Europe roaming as ee only allow call waiting in the uk but not while roaming? And also is multi call or conference calling available with ID mobile?

Hello,I took out a 2 year contract mid December 2022. I get the bill mid month and payment is taken at the end of the month. This means I have 2 more payments to make before the 2 year contract is finished. (Confirmed with the payments taken from my bank and ID mobile bills) I currently pay £28.26 a month, and today when I check "Leaving ID mobile" in my account my estimated final bill is £79.38. I have no charges on my account outside of the usual monthly cost Can somebody please explain where this £79 is coming from? I tried asking on live chat but they couldn't explain why or attempt to help.. To confuse things further when I checked on the 9th October my estimated final bill was £62.28. How has it increased?

Hi,My contract has now ended (I assume), because I haven’t been notified of the contract end date. My sim has be deactivated today as there is a message stating “no sim”. I’m trying to go in ID mobile app to see when the end date is, but the information isn’t there. I don’t want to upgrade my phone. What do I do pls? 

I have just had my number transferred from a previous account and now when people try to call me it just says my number is not recognised. How can this be solved?

Hi I am new to ID, the SIM card is not working as it should, it has no coverage at all, when it stated before I bought the sim that my area was covered. The phone it was bought for is unlocked, but it’s been a few days and it still can’t receive or make calls, same with text messages, and also has no mobile data on it ? Everything is activated on it?  thank you 

Hi both me and my wife have an ID mobile account under separate contracts. I set up the DD payments from our joint account but although hers gets paid mine keeps getting rejected so I have to pay on another account.How do we pay them both from same account please?

I had difficulty in paying my bill which has now been passed over to LCS. I don’t have a reference number to pay it.  Adding to this I was sent a new sim with a new number but couldn’t activate it because I hadn’t paid the bill and I don’t know the replacement number either so can’t log onto ID mobile site. I do however know my previous number and wondered if there was a way that you could either provide me with a reference number for LCS so I can pay the bill or give me the new sim number so I can log in and pay the outstanding bill.please could you advise