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My iD.

Everything you need to know about iD Mobile.

10000 Topics
S
New
 Contributor
asked inCommunity Archive.
selling phone
Can I sell my phone I have on contract to websites that offer cash for phones as I'm still continuing to pay the contract.
15133
Kash
Roger Baines
Community Member
asked inCommunity Archive.
existing sim not working
I am unable to use my existing SIM card. This is not a recently issued card, I have had it a long time with no issues. It is used in an iPad which is normally on WiFi but I occasionally use it away from home. All the posts I have seen refer to new SIM cards. Can you help!
281
Kash
Jodie Strain
New
 Contributor
asked inCommunity Archive.
Trade in
I've not received anything no emails nothing I sent my phone on the 8th of March. Had people say there look into it but yet again nothing. And I'm suppose to be getting the bonus to what's the betting they dont that right too Getting really angry now
731
Kash
SEW0321
Community Member
asked inCommunity Archive.
uisng an esim card
Can I buy an eSIM card with ID mobile?
371
Nikhil P
L
Community Member
asked inCommunity Archive.
direct debit charges
My partner and I both signed up to iD at the same time and there have been 3 payments taken from our account not 2! How do we cancel the right one or do we just cancel all 3?
301
Craig Boss O'connor
camey000
New
 Contributor
asked inCommunity Archive.
wifi calling
Hello. I have a Samsung Galaxy A13 and use the 3 network mobile broadband for internet access. Should I be able to use wifi calling through the 3 network router to make phone calls?. Thanks. John
623
Lauren
J
Community Member
asked inCommunity Archive.
cancel sim only account
Not received sim, can't register on app to cancel as it's sending the 8 digit code to my sim phone number I haven't got. It says cheap and no frills. But this is absolutely dogsh*t. I just want to cancel account and direct debit.
3031
Lauren
I
New
 Contributor
posted inCommunity Archive.
cancellation
Iam not use the ID mobile sim card yet..
552
Lauren
Matthew Brookes
Community Member
posted inCommunity Archive.
possible upgrade
Afternoon, I have recently decided to end my contract with the intention to go SIM only. However, I've seen the Google pixel 5 deal at 24.99 per month with a 100 pound gift card for new customers. I was wondering what that would look like as an upgrade? As ideally I'd like to keep my existing number. I fully appreciate going SIM only means I'll have a new number.
711
Lauren
Tom Rance
Community Member
asked inCommunity Archive.
sim not working
I received my sim and phone yesterday, all was working, not working now. Have done everything the page suggests, turn off clean and reinsert etc. Please advise
141
Lauren
E
New
 Contributor
asked inCommunity Archive.
password change problem (app)
When i try change my password, it says my password cannot contain symbols, however, my new password does not, but my pre-given password has a symbol, and therefore i cannot change my password at all.
18710
Lauren
Patrycja Figlarska
Community Member
posted inCommunity Archive.
I can't call abroad
Hello, I have the international option turned on, but I cannot call Polish phone numbers, what should I do to be able to do so?
1253
Lauren
Louise Varney
New
 Contributor
asked inCommunity Archive.
new sim won't work
I have just bought a pay monthly SIM for my daughter. I have put it into her iPhone 11 tonight. Followed all of the steps suggested in help articles and it still won't work. Can someone advise me please?
934
Lauren
R
New
 Contributor
asked inCommunity Archive.
recall porting request to the new provider
Hello, I tgink I may have put myself in some pickle with transferring my number across from ID to a different provider. i saw a good offer elswhere, requested my PAC, applied it and requested porting. then I realised that there was a catch and the offer was not good at all as it looked first. called this new provider and requested to stop my porting. The customer adviser said he could not do tgat on the phone and gave me an email addrrss to request it via email, which I did. this was yesterday. today I get a txt from ID that porting request has been received and is in progress being processed. I do not want to leave iD and do not want to lose my number, so not sure what can I do now. please help
673
Lauren
Regan Doherty
New
 Contributor
asked inCommunity Archive.
£30 Currys gift voucher not received
Hello, I referred a friend for a 24 month contract back in October 2023, however neither of us have received our £30 Currys gift cards. Could you help please?
1237
Lauren
M
New
 Contributor
asked inCommunity Archive.
Unable to reply to barclays fraud number
Unable to reply to barclays fraud number
651
Lauren
A
Community Member
asked inCommunity Archive.
Swapping SIM card whilst abroad
I’m currently in Spain and I have bought a prepaid plan here that I want to put in my phone (since I need a Spanish number for certain purposes). However, I also need to use my UK number for some things and I want to swap between the two SIM cards occasionally when needed. Is there any problem with this, its important that my old UK sim still works when I put it back in whilst abroad.
4362
Lauren
Caroline Frandsen
Community Member
asked inCommunity Archive.
No replacement sim
No replacement sim recieved with phone
191
Lauren
Kieran Fish
New
 Contributor
asked inCommunity Archive.
data usuage
My data hasn’t reset at the time it should have so it’s looking like I’m using one months data for in total a month and a half
161
Lauren
U
Community Member
asked inCommunity Archive.
Twice upfront payment
I have just made a transaction on a new phone contract however i have been charge for the upfront payment twice. I need this money back.
921
Lauren
AnnieK
New
 Contributor
asked inCommunity Archive.
upgrade phone collection
Good Morning I am due an upgrade tomorrow but I am also leave the country for a couple of weeks the same day. I was wondering if it was possible to either: Upgrade online and collect the handset in store Or Have it delivered to France Many thanks
37211
Lauren
V
Community Member
asked inCommunity Archive.
My services have veen cut off
Can someone help me, My services have been cut off. I recently did an over the phone upgrade plan and the lady told me I didn't need a new sim as it would continue as normal. I got a text that said my new sim would be activated and take an hour but it has been more than 24 hours and my services are all cut off, I can't call, text or use my data. It's a disgrace really. A supervisor told me today that I needed to wait for a new sim to arrive? So am I missing something?
1674
Lauren
Sam Murden
Community Member
posted inCommunity Archive.
bill
Due to a recent unemployment, I have been without pay since January 15th. My next pay date is this coming Friday. Can I please make my payment on this date and have my services back ASAP?
161
Lauren
Kleanth Dashi
New
 Contributor
asked inCommunity Archive.
roaming charges in Albania
Hello. Is there a deal with Id mobile for roaming charges abroad. Outside EU. IM travelling to Albania tomorrow and back on 28 March. But i need access to internet.
20561
Lauren
Simmy
Community Member
asked inCommunity Archive.
Issues porting number across
Requested number port from EE to ID to be done today ( wednesday 20th )Got an SMS on the new sim card saying it has been done.However, the old sim card ( EE ) is still active and the speeds are dismal ( on the new ID simcard), at about 5mb to 12mb ( speedtest ) I would ususally get about 50mb on EE I've checked on the website which says 4G is available here on their network ( I live in an urban area ) Any advice ? As it seems difficult getting through to an actual person at ID. Phone is an iPhone 11 Thanks
871
Lauren
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