I'm moving from O2 to ID mobile. Can I still keep collecting Airtime Rewards and just ask for a PayPal payment ?

I have just upgraded and my phone is due to come out with dpd but I still haven't had a confirmation email from dpd or a phone call or text so that I can track my parcel is there someone who can help me with this thanks 

My phone is making calls fine and data but not receiving text messages .New phone but same sim with ID which have had for 4 yearsJust don't understand why I'm not receiving text messages ñ?Thank you for any assistance 

My pixel 3A wont make or receive calls. I've reset Network settings, I've removed sim for 10 mins, I've tried to manually update setting - but still no joy! any ideas?

I was unable to activate my eSIM and now it is saying the QR code is invalid. please send me a new QR code

I can login id mobil app but then ask next to enter id mobil number ,last name and date of birth when i enter all detail its showing sorry ur details not match our records what i will do pls guide 

I have only just changed to ID. I can text and use WhatsApp as normal but am unable to phone anyone. Nothing happens, no tone, no ringing, nothing. How do I fix this?

Need to enable roaming on my account but I cannot log on to the app and online there is no option to do it

Hi, I recently set up an additional line attached to my existing account. My partner added the the eSIM on her iPhone 11 and is able to use the data, but cannot make or receive calls. WhatsApp calls work but not standard calls. Any ideas?

Anyone ringing my number (transferred) gets told I am busy, which is rubbish. How do I fix it?

Hi there,I have a PAC number but seem to have misplaced my Transaction Number. Is there a way I can find out what it is? Many thanks,Dylan

Please cancell my plan, as contract is finnished

Hi, I'm trying to order the Pixel 9 with the Pixel Buds Pro 2 promo contract through Carphone Warehouse but it keeps getting rejected with the following message: "The order you placed through www.carphonewarehouse.com has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The iD Mobile network would be willing at this time to offer you one of their great sim only packages." Is this an issue on my side or a CPW issue?  Thanks. 

I am looking to buy a new phone with sim.

idapp does not recognise my details

HiI have upgraded SIM and should not be charged for a first 3 months but still being charged. Can not get through to customer support

I have not received my welcome email and need the transaction number, to keep my old number

Afternoon, can you confirm I have started the process of moving my number over to my new contract with ID mobiles? Thank you 

Have carried my old number over to id mobile which was done today can recieve calls but text messages are going to old phone and when I send from phone coming up with original id mobile number

I haven’t been able to send or receive text messages. What I’ve read is that I should reset my network, I have an iPhone 15 and not sure what to do. Any help would be greatly appreciated.

I was roaming and could not access my voicemail messages because I hadn’t set a pin in UK. Today in the UK I tried voicemail and got the message "Service does not allow access to this number” I tried dialling 123 rather than voicemail in phone app.Also yesterday whilst roaming in France I got an English voice saying "number is not recognised” and yet I had been SMS messaging with the person just before calling  When the other person called me back, the call would last between 10 seconds and 30 seconds before the same voice cut in to say "number is not recognised” despite being in middle of conversation.Are these related and are Three having network issues.

My son has just got a contract with you then I turn reference me I got a contract and the my wife got a sim only deal in the last 4 weeks why wasn't I told about the refer a friend and only now getting an email about it

Having just moved to ID Mobile, I’m beginning to wonder if I have made a grave error and should have stayed with a well name brand with good customer and technical service. Having made, at least, six (6) attempts to log in to my IDMoblie account from my mobile, shortly after installing the App, each time I received the message to “Provide a valid email address”. I made one last attempt via Google to reinstall the app, but then looked at the customer comments, and realised my problem was one of many in trying to use the app or gain access to my account via the app. I have given up on installing the app, recognising it will fail to work. I am now left wondering if IDMobile has the technical skills and capacity to provide a ‘fit for purpose’ mobile service, and simply, for whatever, reason, is unable to offer an equivalent product and service to others, such as Vodafone etc. I am not prepared to waste my time dealing with an organisation who seem to fail to understand the responsibilit

Hi there, I've just upgraded and purchased a new SIM-only plan for unlimited calls, unlimited texts and unlimited data. However the iD app says I only have 5GB of data, not unlimited. How can I fix this? Many thanks.

I changed my bank in June and have been trying to update my details through the app ever since. I chatted online to someone who said that ID Mobile were aware of an issue and that it would be fixed soon. That was two months ago and I still can’t change the details. Do I need for a payment request to be rejected before anything can be done?