Hi, I was wondering if anyone would be able to help, I've recently transferred from Vodafone to iD, the switch went through with my old number on thr 12th December. At the moment I am able to use data and make phone calls/texts messages but I am unable to receive them, all I get is "the number you have dialled is not recognised, please check the number and try again." I've spoken to the live chat advisors, who have sent me a new SIM card but this hasn't resolved the issue. The handset is a S21 ultra.Edit: My friend who is also on iD was able to call me so it looks like its just other providers Many thanks, Bradley 

Whikst on ametica I got a update of data ehich Ibthoight was £10 fir one week but I have been signed into a 12 month contract and want to  cancel this.  I did send an email rhe folowing dau when I realised the error, however not had a reply. Is there anyway I can actually speak or contact anyone regarding this?

Hi, i was just wondering if iD Mobile supported VoLTE whilst roaming. Most, if not all, other networks support this now as it’s needed with the 3G switch off in other countries. I’m going to France in January and would like to know if it will work there or not. USA in June too and will 100% need it then too as they have successfully switched off their 3G services. i know VoLTE works in the UK as i use it day in day out. My phone is supported on VoLTE roaming by all other carriers (iPhone 15).

 New to id app not working  OOPS SOMETHING WENT WRONG And I see I'm not the only one

Hi there I recently ordered an Esim and handset through carph9ne warehouse but because the sim offer was refused the order was cancelled and I didn't realise and I ordered a new Esim but I didn't order the handset again and to get the sim free handset I'd have to pay full price which I cannot afford at this moment so pay monthly was perfect for me and I'd like to know what to do

I can take the 50gb data sim only upgrade, have 30gb data sim only at present  it’s a bit unclear, would I lose my number?

I pay £36 a month, for 10gb which I have never gone over, until today, when I got a text saying I’d used all my data 6 days before renewal.I immediately bought a 1gb add-on, but noticed with alarm that my next bill is estimated at £113.I had a painfully slow online chat, where they told me that they couldn’t give me any info, because the bill is not final.  I also cannot see live usage data anywhere in the app to give me an idea of what may have caused the spike.I’ve made no premium rate calls and have not been out of the country- just using my phone as I always do.Any way to resolve this without having to wait 6 days for my bill?

I am trying to get my old number bought over to my new ID account. I requested a PAC and not received so I tried again and immediately got a message from YOU with a pac code. Why are you sending it and not giff gaff? I am confused i don't want to leave ID I just want my old number?? 

I keep getting a message that my date of birth format is incorrect. Does it need / between day month year or just the 6 numbers

going to New Zealand , can I use my phone internally in New Zealand

I have accidentally cancelled my direct debit and my app is saying there is a problem logging into it. How do I reinstate my direct debit ?

I have a contract Pixel 8 Pro phone and it looks like it is suddenly over heating. This is since the battery ran out plugged it in to charge and now it is randomly rebooting itself with a battery temp of 37c. How do I go about getting a replacement Pixel 8 Pro with ID mobile.  

My red I xiomi note will not charge

Where is the link to the ID Helpline? My account has downgraded to SIM only, following cessation of my monthly contract, but my direct debit has not been reduced. There seems to be no way to contact ID which is frustrating.

Just upgraded to S24, transferred existing working SIM, plan is active, but have no connection to mobile networks or data, only WiFi. SIM still fine in old phone! 

I have just purchased a 500GB, unlimited calls, unlimited texts plan with ID mobile with an iPhone 16 Pro. The sim works fine with the iPhone, getting around 100/120Mbps download on 5G.When I remove the sim and put it into my 4g router the data speeds become unbearably horrifically slow. We’re talking <1Mbps which is basically completely unusable. Does anyone have a fix for this or does ID mobile know why the speeds are being so drastically reduced when the sim is in the 4g router? Considering cancelling the whole plan if this can’t be rectified as with my previous provided (UW/EE) I could interchange between phone and 4G router with no drop in speeds whatsoever. Thank you​​​​​​

I can't register an account on the app. It takes me straight to log in 

Hello I’ve been with ID for a few years, and have recently upgraded to a tariff that offers more data. Despite placing the order while logged into my ID account, a brand new number and plan has been created and added to my account, rather than just upgrading the existing plan. I looked to see if I could just cancel the new plan and just retain my original line, but I was informed via text that I’d be charged £12.29 if I cancelled today. I’ve literally just activated the sim, yet somehow they want to charge more than a full month’s charge (£7) if I cancel today, and worse it’s because of ID’s inability to simply add an upgrade to an existing plan. Does anyone have any suggestions as to the best course of action? I don’t want or need the new plan, but I’d like to keep my existing plan, so I don’t lose my existing number. Is there anyway of cancelling the new plan that ID have wrongly set up, without me ending up out of pocket? Al

HiToday I went to turn my data on and it said insert sim card. My sim card hasn't changed and has always been in. I went into sim manager to turn it off and on again but it's not letting me. I press confirm to turn it off but it stays showing as on, even though it's not registering. I have restarted my phone multiple times but no help. I have also tried installing the software update but it keeps giving me unknown error. It's a samsing s22

Hi. Moved to ID for the price and heard it was powered by the 3 network. Signal ok - just - at home HD2 2RA. But at work HD5 0RH 4G is non-existent and I’ve just seen all 3G is being switched off and is the only signal I get inside the building. So when 3G is switched off, what am I going to do if 4G is unavailable? Wish I’d not switched now.Darran

my phone number has not been carried over properly to my new phone, some people still get a txt from my original number some people receive a txt from a different number  i moved to id at the end of sept and bought a google pixel 8, i chatted with someone about the problem and they sent me a replacement sim and said it would be linked to my original number however when i’ve used the new sim it just says emergency calls only

I changed my bank details a few weeks ago. On 11/6 I had a failed and a successful payment taken and then I got messages today (15/6) saying I had missed a payment and my services were going to be disconnected. I paid immediately and realised I had paid already only 4 days ago. Very confused about what's going on. Ideally I would like 1 payment refunding as I dont wish to pay an additional month ahead if it's not needed?!

Has anyone else had an issue when on a call and someone else tries to call.  I have call waiting, so when on the phone, I’m alerted to someone calling. But the caller is getting a dead tone or even number out of service, so they try again and again thinking they are not connecting by my end it’s notifying me fine. I don’t have voicemail as I got fed up of getting a missed call, dailing voicemail for the message to say “give me a call”. So I turned it off. But even pressing the Send to voicemail button (Apple) the caller is not getting the busy tone.  What on earth is happening. 

I am a vulnerable customer. I have been on the phone with ID for almost 2 hours today. The first agent gave me the complete wrong information. I was expecting a text message that never came. So I rang them again tonight. Again sent another hour on the phone. This Agent told me I was misinformed. She also told me there were no records of my previous call to them earlier today. She told me she was just about to put in a complaint in for me and put me on hold. But then we got cut off. I immediately ring the vulnerable customer phoneline again, only to be told that they are closed for the day. At no point was I warned of this, as a vulnerable customer. I was in the middle of cancelling the end of my contract. Will the agent continue to cancel the stop without me or will it now be completely cancelled tomorrow?  The aim of today was to keep my old ID number, despite getting a new phone with ID. First I was told it was possibl

Was in the process of upgrading and now I've struggled to get back in I've lost the chat