My iD.

I bought 1 day 2GB bolt-ons switches on roaming data and when I want to connect to network I can see message "Probably you used all your data in Turk telecom" and no internet. I tried different network (no connection to Vodafone and no internet with Turkcell). How to fix it?

I'm sick to death with your coverage. My calls constantly drop, I can't use my phone in my flat or outdoors as I've got no signal. I thought it was my data so I upgraded today to unlimited data, but it now seems this isn't the problem. I want to use my consumer rights by using my 14 days cooling off period. I'm not prepared to pay the £341 quoted to leave. Tried speaking to customer service who put me through to Currys (why I don't know as they don't provide my network service) anyway they put me back through to Id mobile who them kept saying they couldn't hear me. So it now seems I can't use my phone at all for calls. Who can I contact to get this contract ended?

Switched to iD Mobile. Kept my number. Can't make or receive calls. SIM card shows phone number as 'unknown'. SIM card appears ok when placed into another phone. My phone is a Motorola G7 Power Android 10. I've tried all the fixes I can find on this community site. Anyone had the same issue recently and fixed it?

How do I access the live chat feature?

Hi, I can’t access my online ID account since this morning. My phone doesnot work and I do not recieve any one time passcode. 2 days back I recieved an email that you successfully changed your email id , however, I have not requested a change of email and this email went into spam which I noticed today only. The customer service on chat couldn’t verify my details so they were unable to help me out. What shall i do to get my account back. We recieved a text saying your new sim activation in progress , however we have not requested a new sim and have not recieved it. Please help. Thanks

I have a monthly SIM (pre June 2023) and now need to buy a monthly SIM for a motorhome Wifi. I am totally confused about the fair usage policy as the iD page has two apparently conflicting statements - one that usage is unlimited and directly below it different limits depending on the date of contract https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy I’m assuming/hoping the top statement applies but is it me and the fair usage policy seems to say two different things? Also, has anyone used an iD SIM for a motorhome Wifi - thoughts please? TIA

Can I block an id sim temporarily and then unblock easily using the block sim function on the app? thanks

Hi so i had upgraded my plan a few months ago and changed my number, so why am i being billed on my old phone number and am currently in debt which is weird because i have been paying monthly on my new upgraded plan without missing a payment. And i spoke to overdales legal ltd and they had told me that my old number was active and i dont use that number so id like id mobile to cancel it.

Just been browsing through the available upgrades available for my SIM only plan. Some of them mention they offer a £10/35/50 gift card but no information as to what they are or where they can be used. Tried asking live chat who just say they don’t offer any, but clearly they do. Anyone have any information?

This is the first month of a new contract. New amount is £32.99 Old amount was sim only £7 I overpaid by an extra £7 also as didn't realise it had gone through. This bill is £47+ with no extra charges Next month bill is £80+ I need help, this is crazy amounts

I haven't received my contract phone it says it was delivered but I haven't received it

Just paid £20 for Australian add on but it's not working. Trued everything want a refund please

I have just received a text stating “Great news! Your SIM activation is in progress. We'll send you a text once it's complete” I have not got a new sim and have not changed anything on my account and now I seem to have no network coverage

Honestly ID, this isn’t good enough. I have had problems since Christmas with receiving and making any call. Apple has looked into this, nothing wrong with my phone. I realised on the weekend it’s your problem. Monday you say all issues have been fixed?? Well there not for me

I have just moved from Apple to Android from a tech perspective and would like to give my son my Apple cellular Watch. He is on ID Mobile and I wondered if he would be able to use this with this ID account.

Been having this error for the past week or so and nothing seems to be working to fix it, can someone help?

seems like a lot of customers have had this issue but i’m not sure if it has been resolved? i have landed in nyc and my data roaming is not working. i have data roaming turned on, my bill cap is set, i have reset networking settings ive legit tried everything?? can someone advise ??

After logging into my account and selecting a plan, for example the £20 unlimited data, minutes and texts for the month plan, I get to the payment page, type in my card payment details and the page briefly says “oops something went wrong” and then I’m back to the previous page before payment. there seems to be no way that I am able to pay for any plan I want. I have tried with multiple cards and have checked my name and address details! Please help?

Cannot call or receive calls from home. Says there’s no problem with coverage yet all calls going straight to voicemail and no dialling tone or connection to calls when I try to call out. Looking to move providers.

Hi. I’ve noticed since I upgraded my SIM contract, before Christmas, that my iPhone 15 pro won’t/can’t accept incoming calls except via WhatsApp. The network signal has always been bad where I live, so choosing iD mobile with Wi-Fi calling was ideal for me.Now for some reason I can ring out but get no incoming calls, which is a bit disconcerting, as doctor and hospital appointments could be missed. Im wondering it it could be a setting that needs changing as it all worked perfectly before the upgrade but there’s been a few apple software upgrades since then.

Hello, I am currently in disagreement with Nationwide Bank. They have repeatedly told me they have called me for outbound security, however I have not received a single call from them. They have now been telling me its possible my mobile provider could be blocking their number for scam protection. I have a feeling they just aren’t ringing me but saying they are. But just want to confirm whether ID Mobile block specific numbers on my behalf. I don’t know what number they are calling from however. My wife is an ID mobile customer and has had the exact same problem with nationwide, so I don’t think its any specific settings on my phone. Has anyone else had this issue? Or know any more about what it could possibly be? Thanks, David

I am in the USA and desperately need to use mobile data. Roaming is turned on, cap is extended and I have plenty of data on my account. Really need ID to sort what's going on.

My father acquired a new smart phone with ID mobile last year, having previously had a phone on the 3G network. Soon after acquiring the phone he realised he could not view his account details online as when he entered his details he just received a message saying his details weren't recognised (although this has not prevented ID mobile taking money from his bank account). He has written twice to ID Mobile about this, but has not received a reply despite the SLA of 7 days given on the website. On 30th December he was in the middle of a call when it was suddenly curtailed by a recorded message saying he had reached his capped limit. He does not believe he has a capped limit, but being unable to view his account details or discover his customer service pin is making it very difficult to receive any help. He has reported these issues via live chat, but once again he is asked for details which aren't being recognised, and so he feels he is constantly hitting a brick wall. He has, following

Hi, I'm unable to add another mobile number to my account, to view bill etc. After entering number, surname and DoB, it states 'Sorry your details do not match our records'. Extremely frustrating. I've tried adding via app & online, same message. Obviously something must match as ID are debiting my bank every month.

My bill has gone from £8 per month to £26 per month. This is unacceptable and I would like to terminate contract