My iD.

Currently roaming in EU with 30 GB data limit in my plan. App shows that I have 22+ GB left this month. But today I got a message that ive reached 100 percent of bill cap and internet stopped! I also had lots of rollover data from last month. So I probably have used 30 in last month. Question: is 30gb roaming per month a hard limit? I.e. if I have rollover data, I cannot use it when roaming to exceed 30 GB month If so, now I am stuck with no data unless I buy add on. Not happy Please advise

it has been 10 days and i do not have a SIM card. i am basically paying for a service i can’t use! please help me. why there is no number i can call i don’t understand. this is literally a phone company! not a great user experience as a new customer

Went through the trauma of switching to the new ID Mobile app (failed registrations, verification codes that didn’t work, account blocked etc, etc) to find that the credit I had on the old app hadn’t been transferred across to the new one. The mobile number and all other details are the same but £0.00 credit on my account with the new app. Additionally the app says that I don’t have a plan but I should have a pay as you go plan. Any thoughts on what’s happened or have I been “robbed” by ID M? Thanks for any help anyone can offer : - )

Signed up for eSIM gave bank details gave card details all i have been offered is access to this and a bunch of community emails. where are the staff/emails to set up my phone number ?

Please help , so my mum set up the account for my phone and she cannot remember her password anyway long sorry short I finally gained access to my account by using my number to log in when I logged in I wanted to updated my details and then look at changing plans within id however I went to change my email address to an updated one but it kicked me out of the website to re log in which would be fine but I have no idea of what the password is. So I’ve been trying to reset my password under my new email however this email with the code to reset isn’t coming through to me. I’ve resent this email about 10 times now but no emails are coming through from ID . I even tried to see if it would send to the previous email we had but still nothing .I’m really stuck because I can’t access my account and I just wanted to update my details and look at upgrading or changing my plan . Please help

I lost my phone with my sin in there i have been given a new sim from ID to put my number and contract onto

Direct debit yet no data

No data every month

I lost my device and ordered a replacement sim. When I try to activate the replacement sim, it asks me to log into my account. When I try to log into the account it sends a code to my phone number that isnt activate so I am unable to log into activate!

Hi there, Did a PAC transfer a couple weeks ago and all good from a WhatsApp/phone call point of view. However when sending text messages it's showing to others as my original account phone number and not my old number that I've transferred too (so a different number if a call to text), so is causing confusion when texting. Any help?

Hi all. Is is something wrong with the network i cant call anyone. Data snd texts are working. Anyone had any issues?

I ordered sim card for my son over 2 weeks ago , courier tried to delivered twice while I was at work. I arranged the same to be delivered to nearest currys shop but it's been over a week and I am still waiting. My bill is due next due 21st

I had an old sim only account which I cancelled and took out a new contract but still trying to bill me for my sim only account

Hi, Just upgraded to a Samsung Galaxy S23 FE. Need the proof of purchase information for the phone, displaying the phones model, information etc. The emails IDmobile provide are extremely vague and unhelpful. Any chance of getting this information.

Hi, i have a new bank account and have been experiencing trouble updating my new direct debit details in the App and on the website and using the desktop site. I get an error message, please see attached picture.. I have spoken to a person in chat who was able to remove my old direct debit but unable to update my direct debit and told me to do this in the App 🤦‍♂️. Is there a workaround for this or is this a glitch? I can see someone else had this issue nearly 2 months ago but no update on whether resolved ? I am making manual payments until resolved however DD would be a lot easier...

I currently have a Google pixel 7a, my contract isn't due to end I till April 2025. However I'd like to pay out my contract early and keep my number.

Ive just swapped from voxi to ID mobile i added my id mobile eSIM but it didnt show my number so i removed it and tried adding it back but now when i try add it back it says Your eSIM isn’t ready yet.

I have had no signal coverage for 3 days now, I live in the S36 area Stocksbridge and according to signal cover for your area everything is fine… Phone works in other areas so that’s ok. Local forum says 3 network is down but 3 are denying this.

My calls and texts are both unlimited but id just interupted a call saying I had reached my call limit and must purchase more, but why?

I placed Order transaction number and received email confirming order with pin but have still not received update on the current situation of my order or when I can expect delivery. I was origionally advised this would be done within 24 hours but I have not heard anything. Yet you have set up direct debit to take payment already. Please can you let me know when I will recieve my order?

Signal terrible for past few weeks!!!

Hi, I seem to be having an issue. When I ring someone up and start talking they are reporting that they can't understand the first word I speak, for example when ordering car parts I get asked for my registration number and when I reply they cannot hear the first 1 or 2 seconds of the reply so I have to constantly repeat what I'm saying. It's very annoying as I can hear them quite clearly. It happens at home so wifi calling or on mobile data. My mobile is a samsung galaxy s23 ultra. Any ideas on how to fix this please guys?

I’ve paid my phone bill and it wasn’t overdue for more than an hour yet I can’t ring anyone and when I try it tells me to open the app and download the data but I can’t

I’ve paid my phone bill but still don’t have access to services, my phone bill was overdue for no more than an hour and when I try ring someone it says I can go onto the app to download the data but it won’t let me

referred a friend back last year on Dec 22. The referral page permanently says pending.I have already contacted this chat to ask what’s going on and was promised it would be dealt with.I feel trading standards would frown on you farming for customers from existing customers then not keep your end of the deal.I don’t have hours to deal with this again so can you please just sort it out Thankyou Neil F