I'm on unlimited minutes but it is saying I've reached my limit I need a plumber and it won't let me call anyone 

Please activate my sim

Hi how do I change my log in email on ID Community website to a different one? 🙏🏻

I have an elderly and vulnerable aunt, who decided to buy an ID Mobile SIM.She already had a SIM and contract with another provider, so after a couple of months into the contract, tried to cancel it.She has attempted this via online chat, email and even by sending a letter to ID Mobile via registered post.The SIM has never been used, at all.However, she continues to get threatening letters from ID Mobile, which is causing her a degree of distress, and believes she’s about to get bailiffs knocking on the door.‘If you fail to pay your outstanding balance, the debt will be forwarded to a licensed debt collection agency. ‘Could someone from ID Mobile suggest a means by which she can finally get this issue resolved ?  She wishes to cancel the ID mobile SIM and wishes the repeated monthly direct debits to cease. Many thanks, Steve (concerned nephew)

Am I due an upgrade in November 

I have problem using my fone , no network, my bills are up to date.

I've just moved to I.D from O2 and cannot make or receive calls in my house. If I go out it works. I've checked the coverage in my area and it says it's excellent so don't know whether to get a new SIM or not? Anyone else had the same thing?Thanks 

Recently. No longer receiving OTP codes in a timely manner, might take several hours. 

HiCould you please explain why I have two separate direct debits for the same phone number. Also only one bill shows up on my ID app.

Can anyone suggest how to stop callers leaving a message on my voicemail?  I have toggled the button in services to on and then off but callers are still allowed to leave a message. I would like this facility switched off to not allow anyone to leave a message

I am looking to port a number out but want to keep the active line with ID.Basically my wife and I have separated, but I am in contract and she uses the number, I want to retain a line with iD and the upgrade anniversary as it is, but want to port the number that she uses out and be issued a new number. Is that possible?

I contacted iD Mobile to send a replacement SIM Card for our second number {REVMOED} that we do not use regularly.That replacement card has now been delivered but now both the 2 numbers are not working i.e. both {REMOVED} and {REMOVED}.Please check both numbers and activate them. They are importantly needed now.Looking forward to receiving a favourable response soon.Kind Regards,Shadie Okpako and Emuobonuvie OkpakoBEMOTTA Healthcare Services.

I have just activated my new Idmobile but I cannot make or receive calls

cant make or receive calls with Samsung gakaxy Z flip 5 unless on wifi

Why has my final.bill suddenly gone from £47 to £87 I messaged you 4 weeks ago to say I was leaving

I have a 4g Huawei y5 and cannot make or receive calls. Please help. 

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This is a brand new contract I took out when I left my abusive partner. He controlled everything, so i thought id moved to a company he said hed never use (Im really happy for the record with ID), anyway...He used my email address to create an account years ago, and only had the ID account for a month maybe?I can't find how to change my Community name, even though it's a separate account unlinked to him his name still appears. I really really don't want to see him name every time I log in - please can someone help me amend my Community name ? Or even delete my Community account??Thank you in advance.

I have an iPhone 11 and am train travelling to Poland. In France and Belgium the data roaming hasn’t worked. I’ve checked the phone and the ID app and both have roaming switched on. I have done network setting reset but no use. The chat function guy told me to manually select Orange and switch off but this doesn’t work. An ID employee, Tom, in a thread a week or more ago told customer to go to a private chat for a fix. Can Tom or someone help me please. 

I need to cancel my Dad's id mobile plan but he is 86 and has dementia. I hold Lasting Power of Attorney for him. What email address can I write to and attach a copy of the Power?

Want to get new iPhone 16, which is eSIM but old phone has physical sim.  How do you do this and keep same number? 

i’m of to get a replacement sim card from currys tomorrow morning, how long does the number porting and activation take when i went to download a Ubigi esim, only time i tried using an esim, my id sim stopped working tried everything but a factory reset

Sever not found comes up when making calls 

I’ve had no bars and a greyed out signal since yesterday afternoon… I have an iPhone 14 Pro, 4g and 5g. I have tried all the steps the ID suggest to regain signal but nothing works. This is ridiculous! Anyone else having issues and can someone from ID please help me?  

HelloLast week I shared that I had a problem with my SIM and worked with a colleague over Chat to troubleshoot the problem. This didn't work and the colleague confirmed that they would send a replacement SIM that would be delivered on Thursday 26 September. It has not arrived and I'm still unable to receive or take calls.Please can you confirm the replacement SIM has been sent?Thanks