My wife has a Samsung Galaxy S7.  Under Network mode it says  "2G/3G/4G (auto connect)" but our present supplier (Smarty) says that after 3G switch off "even though your device has VoLTE capability, it won't work on SMARTY and some other providers due to a technical issue related to the timing of our VoLTE launch.”Before switching to ID, I want to be sure that the same issue will not arise with ID when 3G is switched off.The ID website lists the Galaxy S7 as compatible with its SIM only deals but it’s not clear whether this might change after 3G switch off.  The ID web site says: “If you have a 4G (VoLTE) Calling phone, but 4G is disabled within your phone settings, you’ll still be able to send texts and use your data, but you won’t be able to make calls.” but this still doesn’t resolve the issue.  I’m pretty sure the phone will work on 4G (as it seems to at present) but how do I find out if the VoLTE capability will be available with ID?  At present (with Smarty) ther

Today is upgrade day. I'd looked online yesterday via the website as the app wouldn't allow me to sign in and saw that the Google Pixel 9 was £31.99 per month with 10gb data and £39 upfront. Great, I thought, I'll wait til tomorrow and get this deal. So imagine my surprise when I looked on the app and the same deal was suddenly £35.99 per month, with the same data and upfront cost, yet when I checked on the website, it's still £31.99.Why is it still seemingly ok for existing customers to be charged more than new ones? I've been passed from pillar to post on the live chat, but nobody could tell me why there is such a price difference. Anyone in the community have an answer?

Caroline Sparks just nowI ordered a new phone on the 16th October, and paid £179 upfront to upgrade to an iPhone 16. I received my new e-sim but no phone and I've just seen the £179 has been refunded back to my account. However online it's showing I have entered into a new 2 year contract with you and I can't reorder. Please help!

I wish to know when will ID Mobile be removed from my Credit Report as it shows its still active even though I've now ended my contract?I ended my contract 20th.October and paid the final bill.

I lost my phone and I need proof of usage but you guys send me wrong imie # proof of usage and told me you can’t find what should I do 

Hi today my sim stopped working. It's the same phone, nothing has changed. I have 4g, the phone shows signal. Yet I try to make calls and it simply just sits there, no tone on daily. If someone calls me it's not ringing. Cuts off.  Help 

I had a load of saved voicemails from my nan who passed away on the 15th of October this year I've just gone to listen to them and they have gone , I'm heartbroken they were there everytime I've accessed my voicemail previously I pressed the save button after listening when I've had one from her and they have been there when I've picked up new messages but today all I got was you have 2 new messages no mention of saved messages I so want them back and want to know where they went 

In the last month I’ve noticed I can’t make or receive calls on my Samsung S10e at my workplace here in Sowerby Bridge, West Yorkshire or at my parents home in West Wales. I can still send and receive texts though.I have recently seen the banner re 3G switched off and have followed all the advice and still can’t make or receive calls.My phone is on the approved list and has VoLTE  enabled. It was bought new and not locked to any network.I’m getting extremely frustrated at missing/not being able to make calls! Especially at my parents home as I have full 4G(LTE) and full signal - this has been infuriating as a family member has been in hospital recently. I have also missed lots of important business calls which is also infuriating!I also notice the huge quantity of messages about the shambles this 3G switch off is causing - if this isn’t sorted very soon I’m sacking off ID and switching to a network that actually bloody works!

There are similar posts about data roaming in Switzerland but none specific enough to solve my problem.While out of wifi, which works fine, I cannot make any calls, emails, sms-messages or go online. I have data roaming switched ON and a spending cap of £50, plus I’ve only started my new £24 pay montly plan 5 days ago and have tons of data left. I tried the iD chat bot which sadly was a complete waste of time, unable to answer any questions, no matter how simply put. Speaking to a human being would be nice. I understand that Switzerland is not part of the EU roaming zone as “it’s not in the EU” (well, nor is the UK!), but I really don’t care how much I pay for it, I NEED data roaming for work!! Please help.

Can see other people on here have had the same problem. When I try to redeem the Apple TV+ subscription I just get redirected to a page stating "UID missing or incorrect".Have already tried the live chat who initially tried to help but when the problem persisted could only suggest I contact Apple - which is obviously impossible!

I have had my iPhone 13 for about a year and have had problems with it since I got it. It doesn’t ring and goes straight to answerphone from some numbers, the reception is awful nobody can hear me no matter what area I’m in. I want my phone replaced. How do I do this? kelly

HiI had an Oppo phone which was on the EE network. I bought a Pixel phone and changed to the ID Mobile network. My Sim card (in Settings on the new Pixel phone) is showing my original number on Sim card 1. People who phone me and text me are using my original number. BUT, and here’s the twist, when I text or phone people, the number they see is the temporary number I was given while between networks.  What do I do so that the number people see is my original one and not the temporary one?ThanksBart

Speak to an agent 

Hi,I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work  I can’t access the internet either  I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider  Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider Thanks any advice welcomed   

Phone showing emergency calls only although I am sitting next to wifi hub and 4G “auto connect”.  I have followed all online suggestions, new SIM card and gone back to factory settings and now at a complete loss as to what else I can do.  I am an “older” smart phone user and the language is a bit confusing but I have spent the last couple of days trying to sort this out but seem to be going roand and round and getting no where.   

Still no network after 3 days now,  so can't receive or make calls,  I'm sim only got a up-to-date phone which says is compatible I've done all the troubleshooting and still nothing..... might go with another provider 

I need to order a new sim but ID mobile doesn’t recognise my person details ie phone, email and DOB. How to I access my account? 

I loose connection out of my postcode area and I cannot access live chat 

Hi I'm trying to make insurance for my phone but I can't reach right line

How do I claim my Apple TV subscription 

 If I buy add ones 200 minutes for 3 pounds can I use it to call abroad?

How have I used £10 cap and 30gb of free data while abroad in 3days ?

I bought a new iphone and swapped the SIM card and my phone will not receive texts and is not on FaceTime.I went back to the Apple Store and they checked it and said the phone is fine and it is a problem with the SIM card not being activated correctly.i went to Curry’s who checked it out and gave me a new SIM card and told me to insert it and then go through the activation process which I did over 20 hours ago and I am still not connected.my name is Ray Noble The old SIM card is 23615009593The new SIM card, now in phone, 25323017214my phone number is { REMOVED }my email is { REMOVED } please helpRay

Hi, Please could someone assist me. I am trying to contact ID mobile about the removal of a default. I cant seem to find anywhere to contact with my query.RegardsAndrew

Rant alert!Summary: ID mobile security is not existent. My phone number was stolen! Yesterday at 09:24 I got a txt message to say a SIM activation was in process. I was unable to log into the account to deny it was me, I thought I would try again later as I was busy with work.Later that day I realised my phone signal was gone and only working from WiFi, checking my emails I can see that someone has reset my Amazon, PayPal and email account with my phone number so I was logged out! They were also able to work out my bank details from the accounts to try and access online banking. I managed to briefly get access to my accounts by using a recovery email, they then again kicked me out with the mobile phone number for password recovery method.I set up a live chat with ID mobile around 5pm and they advised me the phone number had been stopped, and to get another SIM, I opted to go to Currys and pick one up before the shut at 8pm. But they were sti