over charged bill after changing plan however you already took out the money
Hiya I’d mobile I am a new customer and recently joined ID mobile so we already paid everything so it was all good and then i received an email saying that due and saying it’s £43.65 however no changes were made and when i loook on id mobile my app is says I be charged my normal amount. the only thing we did was changed payment date however we changed it for first time and it’s free “Yes, you can change your iD Mobile Direct Debit payment date for free, once every six months. To change it, and we did that and it’s for free of charge. so yeah when I check my bills on ID mobile or even online just giving me my normal amount and their no changes or extra charges. It’s not on my bills so I’m abit confused wondering if you can help me out the dates are the same for that charge name on account (Removed) email address : (Removed) because it’s online I can’t really give that much informations I can give you date of birth and email address and hopefully you guys can resolve it. phone number is (Removed) Unlimited data and text and phone calls. I have paided for my bills I am updated I just need to know why they is extra charges however they shouldn’t be it’s not even showing on my bills so I’m Thank you for reading and I will sort out this bill