I need a replacement SIM card , the live chat isn’t working and curry’s can’t find my account 

Decided to order a phone from ID mobile and moving away from Tesco.In the process it said my number would automatically be ported, then read something else that said I needed to get a PAC code, so got that.Tried to then port the number which requires my ID mobile number, it says it should be in my welcome email but isn't.Can't call support and chat wait time is 70 minutes.  Can anyone help a frustrated new customer to find my ID mobile number  Just tried accessing the port my number to ID link from the email and now get: "The requested URL was rejected. Please consult with your administrator.Your support ID is: {long number}"  

ive just swiched to id mobike sim only, i want to change to a chesper sim can i do this oenalty free after jyst switching

I have just purchased a Samsung S24 and tried to claim my Chromebook laptop from Samsung, however none of the emails that iD mobile send me, or my bill, show proof of purchasing the phone...only the line rental. How do I get the correct invoice i need to make my claim? Thanks, Gemma.

I received the following message from ID today.‘Great news! Your SIM activation is in progress. We'll send you a text once it's complete.’ However I have had my phone for a few months now and haven’t requested a new SIM. Now I have no network connection/can’t make or receive calls. Anybody experienced similar? 

Hi I just transferred my number pac code over to   I d mobile, but my txt messages show the number that came with sime card, but when I phone someone it shows my old number? 

My £20 bundle was due to expire on 23/9/24 at 23:59. - I topped up £20 ready to buy new bundle but it reduced somehow down to below £20 so I then had to top up a minimum of £5 again - I bought the £20 bundle but it says I only have £1.20 left 

Hello, it seems I have also been overcharged for the month of september, and now I cannot even access my bills.

My phone said that my eSIM could not be activated so I thought to delete it and re-add it, but when I tried re-adding it, it said that I need a new activation code, how do I request one?

Hi, I can’t access the app as it says my details do not match, what can I do? 

Until recently her phone was working normally but today she called me (using whatsapp) to tell me that she was unable to make or receive calls and text messages.  Can anyone help? 

Why dont have internet, when i have 6g internet 

I’ve just replaced my phone with an iPhone 16 and I'm using the same ID contract as I had before. My phone number (the same one I had before) now won’t work with iMessage and Face Time on iCloud. What do I need to do to activate my number?

"Sorry, your details do not match our records'" error message when I add a plan to the iD Mobile app, what do I do?

Hello,I have been having this issue for a very long time. It all started with me trying to send some normal SMS to anyone (by anyone I mean normal people or short numbers to activate some services for myself), and I always get that the message is not delivered, so I went over to my carrier and after several calls nothing was solved, I went over to my Iphone 12 pro settings to check on imessage settings and it kept saying that it is verifying and loading forever and tried every solution there on the internet nothing was solved. Then after checking my signin and security page on my phone I found out that the number says that it is (Unavailable for iMessage and FaceTime). Please if you know how to solve this issue let me knowThanks

I cannot receive or make calls only via WhatsApp or messenger. What should I do ? 

Dear all  Good morningI have received a - Final Demand Notice for a missing payment Account Number 13841814 dated 16/09/2024Note that I never receive your telephone card .I confirm that I have closed the direct debit with ID Mobile, after few weeks.Please verify if others have activated or using it.From my site case closed.RegardsGIANLUCA FASCIANI 

I am a customer who has been without a working phone for a week.I cannot make or receive calls.My son is  vulnerable and I need to be in contact with him.I have made two calls to your vulnerable help line lasting over an hour.No one could help or fix my problem I was left with sorry I don’t know what is wrong. It is clear there is a more widespread fault with Id mobile, as there is lots of chat in the internet.I wanted to cancel my contract so I could get a new contract where my phone would work and would keep me in contact with my family.I was told that I would be charged for this and if I wanted to reclaim it I would have to put in a complaint.I did this and I have heard nothing.I would like to cancel my contract with no charge and I will be seeking compensation for the loss of service and the stress and anxiety this has caused.If I do not hear from someone today, I will be taking this further and I will be contacti

Hi I received email from “Overdales” which said I didn’t pay some £12.32 and now I have to pay to them! Can I ask if this is true why I wasn’t contacted by email from you?

I don't receive a return code to write in the application

Iv been with id mobile about 6months. More often than not paying my bill weeks before its due.  Last month i was a week late owing my bill they cut me off. STRAIGHT AWAY. Today i had a letter threatening with bailiffs the cheeky. I.d mobile owned by the biggest mobile service THREE. ?!?!? Not exactly "THE PEOPLE'S BEST SERVICE??!!!!?!

still waiting for refund when i cancelled iphone

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Hi i cant make or recieve calls whats going on ??? Its frustrating in this times to not be able to use my phone please sort it out !

Someone called me from when I called straight back it says number invalid ?