I am having problems with my phone 

Hi my name is tobias weissenauer I have lost my simcard so I was wondering I blocked ot buy how cam u order a new sim.

My son has just received his new id mobile sim and put it in his iphone. He’s followed the instructions for keeping his existing number including adding his own details, his PAC from O2, received 10 minutes ago, his existing and new number and his transaction number from the welcome email.He’s getting the message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”im with ID mobile so this is very frustrating. He has adhd so he’s getting stressed. What are we doing wrong?

I ported my number from Vodafone to iD on Tuesday (01/10/24), I’m able to make/receive phone calls and SMS texts but I’m still having problems getting iMessage and FaceTime to work. I have tried every trouble shooting solution; I’ve turned iMessage on/off several times, reset network settings, hard reset the phone, taken the SIM out and inserted it again and even erased and set the phone up again. iMessage and FaceTime both work with my iCloud email address, but it is SO frustrating not being able to use my phone number. I rely on iMessage a lot for both business and personal.I spoke to Apple who said that the carrier is the issue and there’s nothing more they could do that I hadn’t already tried, I’m inclined to believe them because iMessage/Facetime are working with my email address  I have contacted iD who have advised to get a new SIM card, I’ll be doing that later today but does anyone have anything else I could try in the meantime? Thank you! 

 Hi everyone,I received an email yesterday at 08.35 from DPD, regarding my new phone saying that, it's due to be delivered the 4th of March 2024 between 09:48-10:48. Then I received another email on the same day at 09:03 saying that my parcel will now be delivered on Thursday 7th March between 08:00 - 12:00. Then today by coincidence I checked the status of the parcel in DPD's website, surprised by this message, "Your parcel is on its way back to Currys", without any notification or explanation  from ID MOBILE OR CURRY’S OR DPD. I have been already charged for the upgrade to new phone. I couldn't find anyone to contact via App or even email/Phone number, even my sim was blocked as i ordered a new one. I’d be grateful if someone can help to find out regarding this serious issue as it is really confusing. Many thanks 

Hello I need proof of purchase for Cashback claim and how do I claim the laptop that came with the offer I purchased

My bill was paid from my bank on 10th October for £7. I have had another notification to say £7 will be taken again next week. I recently, about a month ago, upgraded my subscription with ID. Has one not been cancelled ? 

Does this tool work?  https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-toolI’m going through the process but its not sending me any notification.My problem is I cant send text message. Am getting MMS not supported by network. I’ve been through all the manual process and checked everything is correct.I was hoping if there is a glitch this tool might correct it.I have been through all the tips found on youtube regarding this problem but still unsolved.

Just ordered a second number, chose e-sim option, but my current Sim is saying it wont accept am e-sim. So need my current sim replaced with a compatible one, how do i?

I cannot make or receive calls. My sim does not work in another phone and a different sim works in my phone. I have good network coverage. 

I traded in a fully functional device for the pixel 9 pro £200 trade in, and received an email saying the device had screen burn and because of this they would only offer a fraction of the device's value, £10 instead of £100.The device does not have screen burn, and was fully functional on sending. The email did not provide any proof that the device has screen burn. A quick Google shows many other people trading in their fully functional phones with ID through Carphone Warehouse, saying the same thing.This is the second time I've been screwed over by an ID promotion, first with their Currys gift card promotion, which they did not honour as per terms, and I'm severely disappointed. Will not be returning once my contract has ended this time around.My question is, if I accept this trade in for £10, which I'm sure won't be budged on even though it's a fully functional device, will I still receive my extra promotional value, or will ID find a way to get

When making calls, sometimes the receiver cannot hear every word I am saying. This only seems to happen when I make the call, not when receiving calls. It started off occasionally but it is happening now on almost every call I make. 

My mobile data isn't working...Been excellent coverage around where I live for the last 4 years can't contact anyone so that's a waste off time..What do I do?

 Change my phone recently and kept my number (REDACTED) I can make calls , receive calls, send a text, send a message on WhatsApp but can’t receive a text message, the number that’s receiving my texts is the number that came with the phone (REDACTED) I have tried to change the number  in message settings, turning off chats, verifying my new number but it keeps coming up with the old number.I would have thought that when keeping my own number that would have included messages as well.Nora Morrison  

Hi, I just got an ID contract and in one of the first emails I got they said my first bill will be on October 15th but in the ID app it says it will be on or around November 13th. Which one would it be please? 

Hi I’ve ordered a SIM card on 13/10/2024. I need to cancel this already please. I also have another SIM card which I also would like to cancel too. Can somebody call me to discuss please? [REDACTED] lee

Hello, for the past days I can’t receive mobile messages and codes sent to my account, can you look into this please 

I should have transferred on 8th October. I can’t call out or receive calls, says I am busy.Maybe its the esim not workingPlease can a human contact me as am getting fed up, wishing I had never movedCall me on landline: [REDACTED]

My wife and I use the same phones (IPhones), both using ID Mobile sim’s. However, whilst mine is fine for both incoming and outgoing calls, my wife is unable to make or receive any calls at all. The only option is for her to WhattsApp to make calls. Away from the house her phone is fine. Help please!

My details are working to add my other plan onto my app

Why do I need a Facebook profile to be able to talk to ID Mobile???? It's incredible there is now at to get proper support at this company.. I have problems with roaming in EU, data is fine but calls are not connecting, whatever I try. FAQ article is useless. I need support!

Need live chat

I have a Galaxy Samsung and I have bought an ESim card for a 15 day visit to Canada. I am following the instructions for loading but I have encountered problems.It may be an issue with my ID Mobile SIM card.These are the instructions:“Step 1: Add an eSIM from your device’s Settings.Navigate to { Settings } > { Connections } > { SIM card manager }.Step 2: Choose { Add mobile plan } to install the eSIM.Select { Add mobile plan } > Tap { Scan carrier QR code }.Step 3: Install eSIM using the QR code or manual installation.Scan the QR code or manually input your eSIM details found in the email.Ensure a strong Wi-Fi connection for successful eSIM activation.Step 4: Wait for eSIM activation to complete.Your eSIM will connect to the network; this may take several minutes.” I can find ‘SIM manager,’ not ‘SIM card manager’. Once there, I cannot find ‘Add mobile plan’ and cannot proceed.I

Hello,I recently switched to ID Mobile and wasn’t receiving SMS from some people (I can send SMS and everyone seems to receive them and they are from the correct mobile number - which I brought with me using a PAC code).Live Chat couldn’t resolve the problem so they told me to get a new blank SIM card and activate that, which I have done, but it hasn’t solved the problem.I found instructions on the ID Mobile website about checking the APN settings and have done that. The instructions only refer to the MMS fields - do I need to add anything to the Proxy, Port and Server fields that are not related to MMS (see below)?