Hii have joined ID and gave my PAC to port my old number.  However on the online form it asks for a Transaction ID. I don’t have any paperwork or “welcome to” correspondence. how do I get this ID number to complete the transfer? 

Hi I need to make calls to HMRC and citizens advice which are very urgent and I have no signal at my home or in my garden . Wifi calls dont seem to work with these numbers. I am at risk of legal action if I cannot call them so I need a provider that can give me signal at my home without incurring exit fees  of having to leave you because i cant make these calls

I have had no notifications of the delivery of my new phone which is ordered 

Am expecting a delivery today, but got no notification 

Hi,I recently changed my SIM contract and iD mobile said they would send out a new SIM, but it never arrived. I noticed on my account that the Tarif will change accordingly anyway….so my question is “do I need to change the SIM, or can I just continue with my current one?”

Each time I log into the iD mobile app it states I have an outstanding balance of £8. I have tried to pay this multiple times. Looking back through my bill history I have not missed any monthly payments, and in some cases seem to have paid twice. Please advise.

I transferred my old number long time ago, but when using messages it's still showing old number(not the one I transferred)I tried soothing off Rcs and leaning Sim card and it didn't help. When switching back on Rcs messaging it shows I'd status verification with old mobile number. Showing (verified). Can't switch to my number at all. 

I'd like to advise my pac code

I have recently signed up. I asked for my old number to be kept. However when sending messages it shows the number that Mobile ID generated. When I go to message settings it says that the new number is connected. Status connected.  I need my original number there.HELP ?

I want to enter a competition by text but it’s not sending. On my last network I was able to do this automatically. How do I change the settings to allow this

How do I ask for proof of usage?

My insurance company has asked me to get the Proof of Usage document from ID Mobile that confirms the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Can someone please assist me with this?

My Samsung A54 won't connect to a network and the battery is draining and overheating.   The SIM works in other devices and other SIMs won't work with my device.   Can anyone please help?

I would like you to send me my transaction number, so that I can bring my old number to your network. I can't find it anywhere. Thanks 

Hello,I am unable to make or receive calls from my phone. I have:1) Restarted2) Installed updates3) Checked it is not in airplane/DND4) Checked my SIM isn’t blocked5) Checked my account is paid and up to date6) Checked there is no service status in my area7) Checked I am inside my allowance8) Cleaned, re-inserted and restarted my SIM9) Dialled #33*0000#10) Performed a network settings reset on my iPhoneI am unsure what else I can do?I am grateful for any help and suggestions.Best wishes​​​​​​​Rob

Number transfer hasn’t happened as promised, can anyone advise when this may happen. I am unable to log in as neither no are recognised. Not a good start to a new contract, wishing I had stayed with O2 and they were dreadful

I've been having problems for over a week. Not able to receive or make calls. I'm am a first responder for vulnerable adults in my care. All I keep seeing is not registered on network it's so another being able to contact ID. 

Dear Customer Services,I would like to transfer 2 SIM only numbers from Vodafone to IDMobile to take advantage of the Giftcloud offers advertised on MoneySaving Expert.com.How do I do that? I will need two different plans  1. 15GB (ultd texts & minutes) 12 month contract with the £30 amazon giftcloud voucher 2. 100GB (ultd texts & minutes) 12 month contract with £35 Giftcloud voucher. How do I do this? Can someone fro. CS call me on [REDACTED] to arrange.I want to pay full contract for both phones up front. BwMalcolm Goodwin

So, I have 4 Plans attached to my Payment method, 3 plans on one ID account, and 1 plan (my wife) on another ID account, the plans are as follows£9 - my own mobile£6 - my sons mobile£6 - my mothers mobilethese are all on my ID account and my wife's ID account has another£6 - wife's mobilewhen we setup my sons mobile it seems on ID’s end they had not setup a direct debit to my Monzo, as such it had gone months without being paid as I hadn’t realized because no attempt or declined payments had showed up, either way I can not get into this plan, but managed painfully through live chat to get to the bottom that it was an unpaid bill and to pay it I had to contact the Leeds debt collection agency, which I contacted a week ago and settled the £53.99 bill, however the issue is that number is still deactivated which at this point Isn’t the main concern but recently ID have attempted to charge £24 to my Monzo and I have no idea what this payment is f

Hi my name is Sophie whinn me and my mam had account with u at switch to a different company We would both like a pac code  for am number these are the phone numbers  {REMOVED} this I believe is under Sophie whinn{REMOVED} this I believe is under Susan whinnIf u first pac code to {REMOVED} and the second to {REMOVED} 

I am trying to log into the app to set up a pin but no matter how many times I retry, I keep not receiving anything. My number is definitely correct. Any help?

HI there to send my all contact to new phone I need QR for esim.I bought new iphone 16 pro max Thanks 

I’m being prompted that it’s time for a new deal, which made me believe I’d finished my 2 year contract, however when I enquire how much to leave now the price is ridiculous.Where can I see my contract start and end date?

Hi , need help regarding my wife’s new sim card , I’ve tried unsuccessfully to transfer her old number . I’ve rechecked the PAC number and transaction number supplied is correctly entered but it keeps throwing out.Any help will be appreciated.👍  

How too claim my vouchers