My Google Pixel 8 phone has the pink line from top to bottom, and the screen goes green. I took it to Currys, who said it was 4 days out of warranty, even though I had been going into the shop for days only to be told nobody was available to deal with my query. Anyway, I've contacted Google who are running an extended repair program for this screen problem, and apparently I can walk into an EE store to get if fixed. Does this sound right, will EE repair an ID phone?

I have an intermittent issue with making calls, which has occurred on-and-off since I transferred my number to ID mobile some years ago. Sometimes, when I try to make a call, I am met with the “you are unable to make calls as you are out of calling credit” message. However, when I check on the app, I still have plenty of credit left (and I haven’t received any recent low balance warning text messages from ID). If I attempt to call 7777 to check the balance over-the-phone, it tells me “we’re experiencing some technical difficulties at the moment and is unable to tell me my balance”.While this is going on, I can also still use mobile data (4G) as normal, except I am unable to use the ID Mobile app (or visit my.idmobile.co.uk) while on mobile data. They only work on WiFi - thus I wouldn’t be able to top up if I didn’t have a WiFi connection to use instead.I contacted the live chat about this today and the rep insisted that my account showed a balance of £0.00 (while t

I’m trying to log in online but I’m getting to where you put in your ID mobile number and it’s saying sorry your details don’t match our records. How do I fix this please?   

HiI just ordered a sim from id but it doesn’t work for call and text only data is working.its a 24 months contract sim with unlimited call text and limited data.

I want to get a SIM but keep my number. I ordered a SIM with a 24-month contract from you.  Do I need to wait for the SIM and then do an exchange with a PAC code?

My old number has just been switched to my new ID mobile ESIM i was previously with EE. However my iMessage and FaceTime is still connected to the number given to me with my ID mobile account. I have followed the steps to deactivate, reset all network settings. I have also added my number but it is saying it’s unavailable for iMessage and FaceTime. How do I fix this? Thanks

I have a PAYGO SIM which shows a balance of about £5 when I log in to idmobile.co.uk. However I think this is just a data rollover balance as I can’t make calls or send texts.  How can I see exactly how my balance is made up?

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I have an unlimited plan now. I upgraded it for a extra 24 months plan also unlimited today but on the app it has changed from unlimited data to 5Gb how can I get this corrected please 

My sim is not working as I don’t get any signal what’s so every at home or out and about. How to fix this 

I have just received a call on the UK from someone claiming to be from the ID promotional department. The number that called me was 07754621319.They were offering a lower price mid contract.It sounds like a scam to me.Do ID mobile offer mid contract discounts that do not result in an extension of the contract?

Since my recent phone update , I no longer see "My Account" in my app. Has anyone else has this issue?  

Hello.I live in a small town on the west coast of Cumbria and haven’t been able to get any mobile data whatsoever for at least the last couple of weeks and I think text messages aren’t working either.My guess is that the 3G signals have been disabled and that the 4G replacement signals haven’t been configured properly yet. As in the the Three network is broadcasting a 4G signal (hence the availability maps say that I should be able to connect via 4G) but the iD Network’s piggybacking system hasn’t been properly configured to make use of it yet.I’ve gone through all of the instructions on the “3G is being switched off...” pages and followed them properly, and have checked that my phone is compatible with both 4G and 5G (it’s a Sony Xperia 1 II), so this looks like it’s a supply side issue.If so how long will it be before you’ve got this problem sorted out, and if it’s not a supply side problem what further instructions can you give me to get connected? Als

I have an account for my daughter phone, but want to transfer it to her. what is the best way to do this

Hi,I upgraded my phone on my existing account. Got the new phone, inserted the sim, and hoped that all would be good. Boy, was I wrong... At the same time I bought a sim only contract and switched my number from EE to IDmobile.According to the messages I got, the switch was complete. So I tried to scan the QR code for this sim only eSim, but it will always connect to a Samsung watch which I do not use.I upgraded to a mobile with dual sim. Now I noticed that the sim for the number I already had with ID is not connected to the network. So I have no working phone, cannot phone, do not receive messages and missed an important phone call this morning. I tried all things recommended , nothing worked. And on top of this, I cannot connect to my ID account as it always says that the data I put in does not match their record. I am mightily peed off and need a very fast solution here!!!

I have just signed up for an upgrade plan with 40GB data. I have just received a text saying I have gone over my 30GB data roaming allowance. But when abroad I have only used wi-fi for data and switched off data roaming. I cannot understand why it is suggesting I have used mobile data.

I am trying to transfer my number from previous network. I have the PAC No and transaction No however when I enter the information I receive the message “We've tried to process your PAC, but there is an issue with the information you've submitted”. I have checked and the information is correct. What can I do to resolve the issue?

Good afternoon,  I originally purchased a phone through ID Mobile on the Three network but wasn’t fully satisfied with it. Within a day, I cancelled the contract to return the phone and opted for a different model. I also requested a new SIM to keep my original number. When I cancelled the first contract, I was informed that the porting of my original number would also be cancelled, and I would need a new SIM for the current phone, which I received. However, there seems to be some confusion, as I recently received an email stating that my number has been ported, but it appears to be linked to the first phone I returned, not my current one. I’m now unsure of how to proceed, but it’s important that I retain my old number. Could you please advise on how to resolve this? 

I've paid my bill but my services still have not been restored. Please help thank you 

Need help took sim. Only deal not sure ordered 2 by mistake  

Hi, Today (9/10) is my switch over to iD day. I am taking my old number with me. This morning (10.20) I received a text from my old provider saying that they had switched off my old phone number with them. So far so good. Now (1.12pm) I haven’t received my text from ID telling me that my old number has transferred over to ID.  Should I be concerned? Thanks

My daughter has recently set up a new account with ID Mobile.  She requested an ESim as we thought her phone was compatible - turns out it isn’t.  She now needs ID Mobile to send her a physical Sim as she can’t use the ESim.  She has spent hours on chat but as been unable to get past the security questions.  When setting up her account, ID Mobile has taken her delivery address as the main account address (it was entered correctly).  She doesn’t have anything to prove she lives at the delivery address as it is her student residence.Does anyone have any good ideas how this can be sorted.  She has been to Currys and they didn’t have a clue.  Chat is useless.  She just needs to talk to a physical person.Thanks

How do I load credit to enable me make international calls to West Africa

I ordered an upgrade. Both new devices and plan. The device should be with me by 24th October but the email i had said the new plan would be up and running in 24 hours.  If I check on the id mobile app nothing on there about the upgrade. There has been no change to the plan. I'm still paying the same fee and no increase in data. I keep getting emails from id mobile to upgrade.  Id like to know if my order has been accepted and is being processed.  

No eSIM delivered for my other account…I can’t register it to ask as it needs to receive a text message to register…can someone help send the eSIM??