Hello, I recently bought an eSim through a well known eSim company to use whilst I'm abroad. I have an Android phone which supports eSims. When I go to add the eSim through Sim manager, I click on "add eSim" and all that appears is the 4 Samsung "thinking" dots. It does not let me add an eSim. I think it's a problem with my iD mobile sim as recently I switched my physical iD mobile sim with a different physical sim local to the country I was in. When I did this, I could use the "add eSim" function on my phone. I would like to be able to add an eSim with my iD mobile sim in my phone so I can switch between my iD mobile sim and an eSim. Any help would be much appreciated.Thank you. 

I have entered all the details required to transfer my old number to my id SIM but it keeps telling me the information is wrong.is it because it's weekend and I have to wait untill Monday.

I've just been abroad on holiday and on returning my data remaining on the app shows 197gb of 100gb which is a bit concerning. My bill amount shows the correct amount. Should I ignore this?

HiMy contract (7033) ended in May but I am still paying the full amount. Can you help me with this?

Hello I took new contract with you this year end of January. But since June I moved back to Poland. I would like to terminate the existing contract.  Thank you so much  Best regards Kamila

How can I tell what is using my data

Hi ! I wonder if anyone experienced same issues. With signal, I have a iPhone 15 and since three days ago there is only one bar out of 4 on my 5G .. I can’t use it to connect my  laptop and looks like support network here is not very helpful … what should I do ? 

I have switched to idmobile from Three,  and want to keep my original phone number.  I have sent a text to  65075 with PAC and my birthday as instructed,  but I get a text back that they are struggling to verify my account.  

I want to use my old number for the idmobile esim. How do I do so? It was originally a lebara number.

Husband needs new SIM card  & number as old one been used by scammers. Already stopped in local Currys but no new card issued. Still paying monthly Sun only fee

I have the above phone, i am tracer lling to US, can i get an eim or physical sim to work in US with this phone?? 

I’m in USA and phone blocked as it says I have met a £45 roaming cap.  I have set my cap to £75 and also my account is £20 in credit.  Please rectify 

What is my transaction number to allow me to cancel within the cooling off period?

My phone number from Three not portedI have a new phone number from ID but don't want that one

Why can't I find my usage and why when it rollers over does it not keep adding up.I have had this account for about 5 months now, I know my usage is very low.However,  it never rolls over past 16 g. Why is that.

Help me 

I cannot access my voicemail from my mobile. Keep getting messages like 'not registered on network ' - which it us. Or 'cannot connect'. Used live chat to try and sort. Was referred to tech team who then messaged me but gave no indication of how I could contact them. Help! 

Hello please can you tell me how much it will cost me to have roaming data in Turkey from 21.09.24 to 02.10.24

I lost and found my mobile on a recent holiday and while it was missing I cancelled the SIM card On return to the UK I explained the situation and requested a new Sim but I can’t make cellular calls .i contacted ID , fiddled with the mobile settings for a few days then went to Carphone warehouse for another SIM card still no ability to make calls ID mobile rang some checks later last week and indicated a problem with the phone itselfi went to my local phone shop who do repairs and they say there’s nothing wrong with the phone , ID mobile just need to remove the mobile from the blacklist and the phone will be fully functional more than a week without phone messy about when a simple procedural change at ID mobilr would have fixed this problem on day 1 one very unhappy customer    

I joined just last week and was told that my old mobile no would be brought over to the phone on `10 September  Now ive checked and my old no has come up on my new phone now here lies the problem when switch my old no over after giving puk code-which was filled online now my old no is on 2 phones   Can someone help me get the old line disconnected. Why is this day you can talk to customer services I much prefer talking to someone it looks like the good old days have gone

It's the 3rd day I have been waiting for my new device. This is because ID don't put my full address and the courier won't deliver. ID don't allow the courier company to change the address. I have been in touch with live chat many times, they keep saying they will put the full address but never do. Does anyone know who I can contact about this? 

Hi I currently own a iPhone 11 Pro which is a 4g phone and I’m wanting to upgrade to a 5g phone do I need a new SIM card ? 

I have been with the network for about 6 months migrating from Three - so far so good.I am about to take possession of a cellular equipped Apple watch Ultra2 so that I no longer need to take my phone with me when out running.Unfortunately it seems that ID doesn’t yet support this. Can anyone update me on progress?If there’s nothing coming in short term is it possible to add an eSIM from another provider to my iPhone Xs, so that I may then hopefully support the Apple watch?All constructive comments welcome!

So, I'm able to upgrade early from today, but the phone I want isn't showing up, but I can start a new contract? I'd like to upgrade to a Motorola Edge 50 Ultra but only the pro is showing up. Why cant I upgrade to the Ultra?

Just switched from o2 to iD mobile and my pac code isn't working