The Three network is broken. Seems the merger has been used to switch off towers, saving money! What a shock.My Village has weak and unusable coverage by a single far off Vodaphone tower and used to have a different tower for 3/ID that gave good coverage. Seems the three tower is now offline (for several months now)Checking on the local status I get“We're working on the network in this area at the moment. We're sorry for any disruption this may be causing.” With no “fix” date in site. Looking at all the other threads on this same topic, seems a classic cost saving exercise of turning off towers. Guess I’ll have to move again when the contract is up in February. 

Does ID mobile have a family plan? I have 3 accounts (for my 2 kids and myself) my wife is thinking of joining. It would be easier if we could get a family plan, 

Hi it saying my bill is £79 it’s £20 over to much on that o only owe £20 data roaming from the last bill and now the outstanding bill £27 so please can u tell me where £79 has came from 

Can you check if my phone bill has being payed this month please 

Just got my phone what do i do activated account got number but dont get 🤔 out else

Hello, I have recently bought a new SIM card from ID. When I try to register it and enter the number from the card that I just opened, I receive a message saying that it is already registered and that I should use another number. I also tried changing the number by entering the PAC code and all required data, but it still does not accept it. Could you please help me solve this issue?Thank you in advance. Best regards,Dawid Dudek 

I signed up to a rolling monthly contract, after 5 days I decided I wasn’t happy so I cancelled the contract. Since then another monthly payment was taken from my account and I have received an email saying a further months bill is going to be taken. I have been on live chat but was basically fobbed off. 

Ordered an IPhone 16 plus a week or so ago, said they’d be in stock 20/11 and was told by support the phone would be delivered on the 20th as well as my phone number swapped from O2.on the 19th, no sign of tracking and no sign of the phone on the 20th. Same again for today (21st). no emails in junk or spam either. Very frustrated as I need this phone for work.  also annoyed as I entered my PAC code when I ordered the phone, but have been told I need to swap it over myself! Also should have apparently been sent an ID mobile number but no sign of that either…. 

I got an email that my iD Mobile switch is clomplete, but it’s still not working

I just upgraded to the Google Pixel 10 pro and I noticed that the £100 Currys gift card wasn't on the order despite it being a qualified purchase.

I received a physical sim yesterday to switch from Three to ID, keeping my existing number. I have an email from ID to say the switch is complete but I have no signal - have restarted phone, re-inserted sim, but still nothing 

I upgraded my plan and phone yesterday. The upgrade included Samsung ear pods and £100 cashback. I have not received an email or any details of what or how to claim either of these.

I see there is a 90 day waiting period for adding a new contract.  It’s a little frustrating as i was hoping to move my family mobiles over.Is it just for a  second phone contract?  Can i still get two new sims form iD and move them over from my current provider or do i have to wait for that too? 

I have joined Idmobile from another provider. I have received email to say that activation has taken place but I have no network. I went to app and they said I would receive a text but nothing has come. I've tried many times and followed various solutions but nothing has worked. Phone is a Samsung Galaxy S22 Ultra. Is there anything I can do? 

I'm a little confused... It is time for to upgrade and in the id mobile app I'm shown a SIM free option, 24 month contract, United calls and texts and 63gb of data per month. £4.50 for the first 6 months and then £9 per month after that. Sounds great! So I click "upgrade now" thinking that would be great. I get taken to the site, ready to upgrade. But, this offer isn't there! I speak to live chat (that's a separate niggle but I digress) who eventually tell me that the offer is no longer available. But it was, and still is, on the app for me. How can this be? And how do I get the offer? I'd love to upgrade and commit to the 24 month contract as I've had no problems while I've been here but instead I was offered a SIM only deal in not interested in and it's nearly double the cost. How can something be there and not there? 

Hi I am changing plans in your network with new phone number, but I need to stop the renewal of my contract for phone number + { REMOVED }

I cannot get text messaging to work on my ID number. ID chat cannot help. Therefore would this be good grounds to expunge contract without penalty ?

I'm seeing repeated no service in my house. If I leave the house it comes back. This has been happening for a few days now. Since the 3 network change.

Hi I have my mobile number I have had for years and have the £10 SIM card deal with this number on it but now I have signed a contract for a new phone and it’s £30 per month but has a new number. Both with ID mobile. So what I’m asking how to I switch my phone number from the £10 sim to the contract so I can cancel my £10 sim and run only with my contract. lol hope that makes sense. 🙏

I have been charged for calls made via Microsoft Teams whilst on holiday in Mauritius. My phone had roaming deactivated and I made the call whilst attached to Wi-Fi so I don't understand why I have been charged as if it was a regular telephone call. Why is making a call via MS Teams not the same as making a call via WhatsApp?How can I avoid future charges when using Teams?

Recently changed contract with ID to SIM only and couldn't see where to change the direct debit amount. The previous contract amount has just been taken from my bank. 

Hi i have been charged twice this month please i need help 

Can anyone please tell me what are the pay as you go rates and conditions as I just want it for Emergency use Not day to day use ta.

How do I get my PAC code if my find won’t send or receive text, even tried it in other phones. i have been on chat for over an hour and Nonceba has literally asked me 3 times with the same message to confirm my phone number and then says the only way for me to get it is through text messages and has stopped replying. the website keeps giving me an error message.

My pac code was meant to transfer number today but has not happened. What should I do?