Just upgraded my phone to a 5g phone, question _ do I need a different sim card for 5g. Thanks 

HAVE A SIGNAL BUT UNABLE TO MAKE OR RECEIVE CALLS. RECEIVING E-MAILS AND TEXTS? 

I am writing to formally complain about the rejection of my recent application for a mobile contract with iD Mobile. I was informed that my application was declined based on the results of a credit check. However, upon reviewing my credit score and credit report from the relevant Credit Reference Agencies (CRAs), I found no adverse information that would justify the refusal of my application.Given this discrepancy, I am requesting a full and detailed explanation of the reasons behind your decision to reject my application. As per the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, I am entitled to understand how my data was used in this decision-making process and what specific factors contributed to the rejection.My specific requests are as follows:Detailed Reasoning: A comprehensive breakdown of the exact reasons why my application was denied. I would like to know the specific criteri

My wife and myself ported to ID at the weekend,  my wife can receive calls but texts are going to her old phone.....help please😊

Ihave unlimited minutes but currently I can't make calls because it tells me I have reached my limit. I've Sennen just bought 200 minutes as an add on and it still doesn't work?! Very frustrating!

I completed the online form to activated the enhanced trade in and followed all the terms and conditions. I received my original trade in amount of £10 no problem, however, the enhanced trade in amount of £150 never arrived. I have been chasing this with TradeUpHelp@currys.co.uk for two months and getting no where. They have asked for additional information, which I have provided. Then someone else picks up the enquiry, asks for the same information or doesn’t read my enquiry in full and states the £10 has been sent. I am waiting on the £150!!This is ridiculous! Can anyone help? 

My switch is happening today and my sim has not arrived! I got an email to say my sim was on its way and was then prompted to start the process of switching my number. I have still not received my sim and my switch is happening today which means I am going to be without a working phone!  I am also already paying for this sim which has not arrived ?! When ordering it said it would take 2-3 business days to arrive but now when I ask the chat it says 5!  I cannot get through to talk to a real person as it says they need to text me a code to verify on my non existent sim!!!! please help 

I am receiving the below when trying to register for the app. the details i have entered are correct and is the correct last name, dob & mob number. please help 

Hi I believe I am been overcharged on my last few bills, can someone help andhsve a look 

I have 2 ID mobile SIM cards, one is in my iPad & the other is in my mobile Myfi internet hub. In the uk they work as expected but when abroad they have no service.yesterday I removed the sim from my Myfi hub & placed it into my iPhone where it worked perfectly, I made a phone call & watched a little YouTube just to be sure & all was well.i then placed it back into my Myfi whe once again it gave me nothing, can someone help before I cancel both contracts please

HiPlease I cannot top up my PAYG sim. See attached screenshot and sort it out. I reported this issue few weeks and ago and it wasn’t fixed.   

HiWe’ve got 4 plans with ID Mobile - my wife’s, two of my daughters and a (data only) phone I use solely in the car. I’ve always been a fan - affordable plans with a good data allowance, but recent events with the new “app” and online accounts portal have left me a little disillusioned.When the new app became available I actually (can’t remember if by phone app or laptop web browser) successfully registered all 4 plans on the new platofrm, and for me it was an improvement as I could see all 4 plans simultaneously whilst logged in as just myself. With the previous app I needed to log out of each plan and log back in under a different username/password to see another plan - which worked OK but was a bit clunky.Anyway, I came to the use the mobile app again this week and to my disbelief all the plans I’d added to my account had vanished, and I was back to square one - I can log in OK but then get prompted to add telephone numbers again as there are none there. This

I ported to ID at weekend and number changed over today. I can receive calls and texts with the number I ported over but when I text back it comes up with the phone number supplied by ID instead of my own ported number.....help please 😊

Good AfternoonCurrently have an e-sim and looking to get a new phone.I understand that transfer is not possible and I require a new sim but can the number be transferred or do I have to go somewhere else for a month to come back?Thanks for any answers.

07943 972390, 028 9691 8221, 015242 71686 Benjamin Hi I received from these above numbers and said that they can help me to get iPhone 16 pro max 256 GB for £45  24 months . Is this true? Do u hv staff under name Benjamin 

Hi im currently in latvia, roaming counter on my iphone tells me 30.6gb so far. Just got a message from id saying that ive spent 100% of my roaming allowance. Now if my bill cap is set to 0 does roaming data usage overruns that cap set by the custumer and 3£ per gb is still being applied or data is disconnected when bill cap is 0? 

On the 17th  july I noticed that Id mobil had randomly taken £12 out of my bank on the 9th july.So on the 17th july I contacted id mobile by live chat asking why the had taken this £12, id mobile denied taking the £12 and told me I needed to contact my bank, I contacted my bank and stopped any more random £12  coming out. Now we are 21st Aug today I received a final notice letter from id mobile for £24, I again contacted id mobile by live chat and they say I had taken a sim only in June witch I never i already have contract with them,  I spent all afternoon on live Chat and id mobile say I need report this sim as fraud and get a crime number which I had to do and get back on live chat and give them the crime number and now I need to 3 day for someone to contact  and this will take 30 to 40 days for them to investigate.This is a *iss take. I never ordered sim only sim card also id mobile denied taking money out of my bank on the 9 th july even though I have bank

Hi, I am a new customer to ID mobile and since I signed up I have had two issues. When I am mobile I am unable to hear any sound on videos or receieve audio notifications of texts or emails all works fine when I am on Wifi and the same issue with sending receiving texts, works fine on Wifi but not when mobile. Tried  taking sim out and putting back in again and tried switching phone on and off multiple times any help appreciated thanks Paul

Can you please advise how I keep my old mobile number 

Just realised my id mobile sim won’t work in Vegas, can you advise best sim to get for data usage please? iPhone 12

My phone was stolen and I have got a replacement SIM card. I am trying to activate it on the website however it is still sending a verification code to my phone which is stolen therefore I cannot get further trying to activate the SIM card. 

How do I chat with someone at ID Mobile as I cannot receive or make calls and their website is not user friendly and it seems there is no human to chat to !

Hi I am at present in the greek island of Alonissos and have recieved 2 text messages one telling me I have free roaming up to 30gb and one telling me I am not in the EU and do not have free roaming how do I find out which one is correct.

I went through the steps to migrate my number to my iD Mobile sim, but got an error message, advising there is something wrong with the information I have provided. I checked everything and the information I had submitted was correct. I redid it and received the same error message. I need to use my iD Mobile sim with my number from my previous network as soon as possible. Please can someone contact me and help me with this.

Hello,I have upgraded my SIM plan to purchase a Google Pixel Pro 9 XL, in this I included a phone to trade in with a value of 75£ + 200£ bonus offer. I purchased the plan on the 16th of August and got the phone and return package sent a couple days after. I sent my phone back before the 20 days (offer lasts up to 21 days) and tracked it on Royal Mail as well. It showed that it has been successfully delivered. It has now been more than 7 days since the phone got delivered and I haven't had any confirmation email or contact of any kind. I haven't got any money back from the trade in offer. I also tried contacting the trade-in help desk of Carphone/Currys but no one is writing back. Can someone help me with this issue and at least confirm that the phone has been received and if the money transfer is in process?  Many thanks