I'm in Ukraine just now and not able to use my mobile data. I've looked into that before going and it said you can get free calls, texts and data. Thanks in advance 

I’m sim only on a new 18 month contract can I add a phone on or would that be a new separate contract?

I need a replacement sim car and do not know how to get one. I tried to look for contact number and online chat but couldn’t connect. What are options?

Can I see if roaming is on my account and if so does it show how much I've used ?

How do I use my phone text and  data on holiday  in cape verdie 

I've have tired many time to change the date of my bill to the 28 th of each mth  but will not let me  as bill date is the 21 st of each mth I alway pay on the 28th and every nth go through can I change the date to 28th and it never does so now once again I have a restriction on my phone until the 28tb when I've tried to change bill date on my app it will never allow me to !! Frustrating is not tbe word 

Dear Id I am having trouble. My old provider is showing on my phone and lf I turn the provider off the phone does not function. best wishes 

Hello,I have just upgraded my contract. I have received a text message saying that I've used all my roaming allowance now and from now on I'll be charged.Does that apply to the old contract?Do I have a free roaming with my new contract?

Hi I ordered a new phone but haven’t had any confirmation 

I received a text saying my number would transfer on 21/08/24 then another saying 22/08/24 it’s now 23/08/24 and my number still isn’t transferred what do I do now as my old provider will be charging me if I’m still with them on 24/08/24

I need a sim card. It's so frustrating that I never received a sim card.

Can you check see if my old number is transferring to this account I’ve had no confirmation sms or email

I am trying to set up my Id mobile sim and it is activated and everything but when I am filling out the stuff to switch it’s saying there is a problem with my PAC code or details. I need to keep my original phone number and do not want a new one. How do i resolve this 

My signal has been fine,but the last week or so it dropped dramatically,I am also having problems with people hearing me on a call,could someone please help 

I have unlimited minutes on my phone but am told I can’t make a local phone call because I have reached my limit and need add on - I was abroad a month ago but have disconnected my roaming

I have received my phone but no sim card and my old service is disconnected

I have been with iD for a few weeks now and have not been able to send text messages, I can make calls and just data/wifi, but I cannot send text messages. I moved my old number over to this current contract and it’s an iPhone 15, I’ve turned my phone off and on many times and I have also tried resetting the network settings, any help? 

I have recently switched to ID Mobile. I have changed my new Sim to match my old number when I make an outgoing phone call. It reads as my original number. However, whenever I use iMessage my ID Mobile number is sent through. I need this to be amended to my original number as soon as possible. ID Mobile number is sent through. I need this to be amended to my original number as soon as possible. Can someone recommend how to change this. I’ve tried turning my phone on and off and going into the iMessage section in settings and that has not worked.

I’ve recently switched from Sky to ID, porting my old number across. My switch happened today and all looks ok, except for the fact that when I look at the primary mobile service provider details on my iPhone (settings- mobile service - primary), it’s saying I have No Sim, and the line it’s now using is called ‘Travel’. If I try to make  a call, the message says ‘last line no longer available. Do you want to call using your remaining line?’.Any help appreciated! Thanks 

PAC number port booked to happen tomorrow but new ID mobile sim not yet received.  Can the port date be delayed? 

This is my first month of missing a payment what will happen ?

Old number will not transfer across through PAC code because it was on sim only with ID before, how do I transfer it across to my monthly plan? 

I’ve not been able to make or receive any calls all morning. When I call out it just ends the call immediately.  everything worked fine until I’ve woken up this morning.  tried turning phone on & off and turning airplane mode on. Checked and I’m not in do not disturb…

My daughter is a big tiktok user, we went on holiday to an EU country, having switched from Sky mobile who introduced £2 per day roaming charges. After 9 days she got a text from ID mobile to say she’s used 80% of her allowance. So she slows down her video streaming use. Then she signs in to her account“24.9gb out of / 25gb is that bad?” “Well yea means you have 100 meg of data left before you are out of data, and you don’t reset for another 2 weeks”But the site actually says 24.9gb remaining / 25gb which gramatically reads she’s only used 100 meg. Why the text the day before?She tried chat but 45 mins wait and they didn’t email her despite asking them to.She’s back home and on wifi and all I can find out is “sometimes the balance on the website/ID mobile app is not accurate”REALLY?! Surely that should be the most accurate. Tried 7777 but that wasn’t much help either.Something like data allowance should be

Im lost and confused i thought i was unlimited on phone and text, but i tried to call an simple 07 number and it says im capped limit what is it and can i get out by changing plan or is everyone on plans get charged 40p per minute to cal 01 02 03 and 07 numbers surely not can anyone advise me what to do, im old school wish id stayed with EE i can barely swtch a phone on by the way.