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My iD.

Everything you need to know about iD Mobile.

10000 Topics
A
asked inCommunity Archive.
how do i stop getting notifications from ID community?
I cancelled my contract 3 months ago but I am still getting emails from ID community. I can no longer access my old account via the app. I have tried the chat line and phoning the complaints number but I am still receiving these annoying emails. Can anyone advise how to get them stopped, I can receive in excess of 15 every day!
1256
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Susan Hunt
New
 Contributor
asked inCommunity Archive.
Trio offer
I have just joined ID Mobile. I have got a 24 months contract and want to claim the offer of Ear-buds,Disney TV and £100 cashback. Because i didn’t buy it and have got a contract instead. How can i claim the offer,when it asks how much i paid for the phone?
20810
Tony O'donohoe
S
Active Contributor
posted inCommunity Archive.
9 days and counting since i got locked out
I stupidly used the wrong password once too often and got locked out. I am now in to day 9 and 9 contacts with the “customer service!” chat line. I was promised 3 to 5 days to unlock the phone yet here we are 9 days in and after yet another promise to raise a ticket and after 3 complaints being raised the latest is asking me to wait another 24 to 48 hours. The chat line team cant talk to the technical team and for some reason they are insistent i cant talk to a manager so they keep raising tickets that aren't actioned and the whole frustrating, annoying and aggravating process rolls on. Can anyone help?
36711
Lauren
blairdurno
New
 Contributor
posted inCommunity Archive.
Happy New Year
Wishing everyone a Happy New Year.
52
Nikhil P
Demi Usher
Community Member
posted inCommunity Archive.
very unhappy with ID Mobile
Every month I have issues paying my bill where it states it’s unable to process payment, ‘oops something has went wrong’, my account gets suspended and I can’t use it, finally after 10 or so attempts I can successful pay. This time I’ve paid and it states my bill is 0.00 however my account remains suspended because I need to pay 0.00!?! Is this serious. How can you pay nothing? My phone has been out of use for a month because I can’t get through to anybody to help me. If I call the number provided it says my account is up to date and ends the call! Terrible terrible customer service and I’m really annoyed I’m paying for a phone I can’t use.
1304
Lauren
mb-king
Community Member
asked inCommunity Archive.
unable to register account
Hello i am unable to register my account and therefore get access to the app. I have been a member before which might be confusing the system. please can you reset my account and allow me to create a new account for my new sim Thanks
915
Lauren
P
Helpful
 Contributor
asked inCommunity Archive.
Reno 4 5g pro - no 5g coverage
I don't have any 5g coverage on my mobile, even though I do with other networks. This is very poor
441
Lauren
Eric Downey
Community Member
posted inCommunity Archive.
phone cutting out?
Why does my phone cut out for no reason? I am in a good signal area with 4 bars reception? I used to be on Vodafone and it never dropped a call? I live in the middle of Bristol! any help greatly received. I have turned the phone off and on again. thanks Eric
571
Lauren
Jocef Bou
Community Member
asked inCommunity Archive.
problem with activating sim card
After I lost my Sim card I contacted ID customer service and they advise me to get a new replacement and its what I did .after 4 h it didn't activate.contcted the customer service again nd tried all they asked me to do but still not activated. They Advice me again to get new sim card and what I did but still not activated after 5 days . They said because I activated one before they couldn't active another one ,here I am woth no Internet no calls ,I use my phone for work and contact my family . Everytime I contact the customer service the only response I get is there is no update. I am really thinking of leaving ID with all this hassles .
1261
Lauren
R
Community Member
asked inCommunity Archive.
Credit Report (Agency iD Reports too)
Hi. I’m wondering if someone can help me, I took out a contract in Q2 of 2023, and noticed that iD is reporting to experian and equifax. I know some companies don’t report to one of the big three agencies. Does iD Mobile report to transunion as my report their is blank of any contract. (I don’t know if it will help, but both experian and equifax has reported 8 payments). Edit: I should have noted that I use CheckmyFile and Transunion directly to check this, both are blank.
1981
Lauren
U
Community Member
asked inCommunity Archive.
Samsung Galaxy A54 Plan prices
I am considering upgrading to the Samsung Galaxy A54 and when looking at the prices for plans I noticed that two price options are available for each set of allowances (See attached picture). I was wondering what the different prices are for. Is it for different RAM options, or other options within the device? If anyone is able to help that would be great.
331
Lauren
Andy Billington
Community Member
asked inCommunity Archive.
problem when calling
calls to this number prohibited when calling numbers even from my contacts that I have called many times before. This has only happened today following an update
282
Lauren
Rebecca Mason
Community Member
posted inCommunity Archive.
unable to sync number
I have transferred my previous number to my phone, however it will not sync up
942
Lauren
Danielle Reeve
New
 Contributor
posted inCommunity Archive.
help
Phone saying reached cap limit, I can’t make calls or text anyone but pay nearly 50 a month I need it back on asap
433
Lauren
BLACKOUT
New
 Contributor
asked inCommunity Archive.
Adult content filtering removal
Hello elo elo elo :) Can somebody from the Dark Side contact me regarding this issue (...not necessarily Mr Sith him self , understandably...) I am on PAYG and terefore (apparently) that is the reason why I do not possess The Mighty Slider in my settings setup arrangement … 😜 May the Smile be with You 😁
16106
Nikhil P
A
New
 Contributor
asked inCommunity Archive.
Keep getting cut off
Hello, I keep getting cut off calling people with the following message: Sorry your calls are not allowed to call this number. Something along those words. Can someone please help?
1244
Lauren
B
Community Member
asked inCommunity Archive.
service does not allow access to this number
My phone keeps cutting off, stating the above error message. It happens at various stages throughout a call and to differenttypes of numbers.
2616960
Alison Ainsworth
Kenny Reilly
Community Member
asked inCommunity Archive.
travel to turkey
can you use your data in turkey when on holiday
21166
MymsMan
M
New
 Contributor
asked inCommunity Archive.
service does not allow access to this number
I was on the phone to my bank when the call suddenly ended with it saying “service does not allow access to this number” it was a free number to call so was not premium I need this matter resolved
74012
R
C
New
 Contributor
asked inCommunity Archive.
Sorry, your service does not allow access to this number“
HelloI’ve had a couple of issues where I’ve been cut off mid call with this message “Sorry, your service does not allow access to this number”. It happened once a few months ago when I was speaking to an emergency helpline (really not great) and it just happened again today and I was talking to a government agency (also not great timing). The only thing I can think of is I think they were both 0800 numbers. Is there an issue or setting around 0800 numbers in my account? I can see the other people have also had similar issues.
4168
andewhite
CraiggyO
New
 Contributor
asked inCommunity Archive.
Sorry, your service does not allow access to this number
I'm receiving this message when dialling 0300 numbers. Never had it before. Looks like it was an issue 3 years ago. Calls are being cut off after 2-4 mins. Can this be fixed as it's really important. Anyone else experiencing this?
672
CraiggyO
M
Community Member
asked inCommunity Archive.
All incoming calls come up as unknown
Just as the title suggests, any incoming calls come through as unknown. Call history only shows the names of callers when I call them. I've tried WiFi calling as a previous post suggested but that hasn't helped. Any help would be most appreciated!
562
Tom
Josephine Bier
Community Member
asked inCommunity Archive.
https://community.idmobile.co.uk/coverage-network-24/sorry-your-service-does-not-allow-access-to-this-number
Hi there, Trying to ring my doctors and half way through call told service doesn't not include access to this number and curs me off! I have no landlines and no way of getting hold of my doctor. Please urgently resolve.
805
Tom
Simon Motin
New
 Contributor
asked inCommunity Archive.
Service does not allow access to this number
I keep getting cut off from calls after a couple of minutes saying the service does not have access to this number - they are all numbers I have used before and should have no problem - this is not acceptable for my service and if it is not resolved quickly I want to cancel my contract early and get a service that works
1262
Tom
S
New
 Contributor
asked inCommunity Archive.
Problems trying to change plan
Hi Five weeks ago I upgraded my contract to a monthly fee of £7 and 20 GB data fromthe existing £6 per month / 2GB.I received a new sim but did not activate it as I wish to keep my existing number as per instructions.To date my data allowance has not been increased Today I have attempted to upgrade [again] to the same contract £7 pm / 25GB data. this time. I wish to keep my own number but for some reason I am being asked to obtain a PAC number to close off my old provider. As my old provider " IS " IDMobile a PAC number should not be required. Is there any way to actually speak to somone ? Live chat never works. Many thanks
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