My iD.

Hi Five weeks ago I upgraded my contract to a monthly fee of £7 and 20 GB data fromthe existing £6 per month / 2GB.I received a new sim but did not activate it as I wish to keep my existing number as per instructions.To date my data allowance has not been increased Today I have attempted to upgrade [again] to the same contract £7 pm / 25GB data. this time. I wish to keep my own number but for some reason I am being asked to obtain a PAC number to close off my old provider. As my old provider " IS " IDMobile a PAC number should not be required. Is there any way to actually speak to somone ? Live chat never works. Many thanks

I am trying to make a call to a 0345 number but keep getting the message “Your service does not allow access to this number”. It lets me connect to the number but then at various stages while I am on hold it cuts off

Every time I make a call to mobiles or landlines today I get a message saying the Service does not allow access to these numbers and then cuts me off. I cannot make any calls without this happening. What is happening?

My line keeps dropping and i frequently get this message. I’ve an emergency I’m trying to deal with. ID can you please resolve!!

I haven't received my SIM I've tried logging into the my account I've got the right number that I was emailed but maybe cusy last name is weird it says something wasn't right even tho I set it up I just need a replacement SIM so if one of your community people can help I'd be great full thanks

I have just joined iD and have had the worst time so far. Firstly, my SIM card was delayed by two weeks and now that I've got it, it doesn't work. I gave iD my PAC code on Sunday and booked the switch on Monday to keep my old number. Now neither SIM card is able to connect to a network so I cannot register for an account. I am completely locked out and am no longer able to use my phone. How do I get around this? The chat bot just keeps sending me in circles.

So, I transferred to ID. Got my old phone number transferred. Had a message from ID to say it had been successful. My account has my transferred number but when I look at my phone settings I have the ID phone number showing and when I send an iMessage it comes up with the ID number not my transferred one. I can receive texts ok to my original transferred number but can’t send with my original number. I’ve tried resetting network settings. I’ve tried taking out and putting back the SIM card. And I’ve tried everything else suggested in this forum. Live chat is worse than useless and I can’t get to speak to a real person. Can anyone help? Thanks

Hi, I've been attempting for the last two days to complete an order for a new phone through ID's website (via uSwitch and Money Saving Expert. Submit all my details including billing and shipping address, but when clicking the "Continue" button nothing happens. I've tried this on multiple browsers (Chrome, Edge, Firefox - clearing cookies on each occasion) and left the page open for up to 15 minutes in the hope it's just poor page response times, but completely stuck. Frustratingly going through a price comparison website (and getting to ID's beta checkout page) is the only way to secure this particular deal, as going to ID direct or through my upgrades via the app makes the deal far more expensive. Any ideas?

Well this is not going good.. not received phone can’t set up account and can’t connect live chat want to cancel delivery and contract as not even received anything yet time to say goodbye, but still can’t do that due to no delivery. delivery service, very poor of the third-party they’re using

Hi I've ordered a ID mobile SIM to today via mobiles.co.uk looking at the documentation they sent one of them got information on the id mobile plan. This part got my attention: Speed of the internet service and remedies Our estimated maximum 4G download and upload speed: Download: Up to 70 Mbps | Upload: Up to 22 Mbps Our estimated maximum 5G download and upload speed: Download: Up to 597 Mbps | Upload: Up to 50 Mbps Just wondering is that just a guide of 4G/5G speeds or is ID mobile speed limited to them speed eg 70Mbps on 4G since Three in my area exceeds both of them numbers on 4/5G. If it just for guide I take ID mobile got no speed limits and it's as fast as the network in the area can do.

My Sim has stopped working. How do I get a replacement one as the Chat function on the website is not working and I cannot create an account as I cannot use the phone number with no functioning Sim.

My contract has come to an end and i have upgraded to SIM only but my next payment is for a full months payment , as i have already paid 24 full months why would this happen if i have upgraded to £8 a month sim only ?

Hello ID, please get in touch to cancel my account

i've had this phone since october and already wanting to upgrade, so i have to wait the 24 months before upgrading or can i upgrade now ?

I have locked my SIM by mistake and need a PUK2 code to unlock it. When I posed this question to the live chat it simply states contact iD Mobiles agents, but who are iD Mobile's agents and how do I contact them to get a PUK2 code? Thanks.

iMessage activation unsuccessful. Been receiving this message now since porting my sim from EE. Number transferred over on the 9th November but has not resolved the issue. I have toggled iMessage off multiple times, reset network settings multiple times and also updated and restarted my phone multiple times to no prevail. Please point me in the right direction otherwise I will have to cancel my contract as still within the 30 days. Many thanks

Little or no 4g coverage for past 3 weeks, on 3 network status checker this message comes up “We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.” Thats fine, but 3 weeks? Can ID not get a bit more information from 3 as to when this issue might be resolved?

Hello! I really really need help… firstly I work in IT so I’m pretty clued in with how to sort these things usually, fixed many a family members phone etc… I recently took out a new contract with iD with the plan of double porting my number out to another network and back in to the new contract… I got my new 15 Pro Max in the post yesterday (the day after all the network outages with Three/ID in the UK) and basically, I've had nothing but issues activating iMessage. It was working absolutely fine on my old phone, until I swapped the SIM card into the new one, suddenly I’m getting “iMessage Activation - An error occurred during activation. Try again.” No amount of flipping the switch on and off makes any difference. I’ve troubleshooted with Apple, ID customer service, Live Chat, in store at Curry's, I’ve restored my phone to factory settings- even got a new SIM card from Curry's and swapped onto that! you name it, I’ve done it. iMessage won’t activate on either phone, with my old number or the new SIM card with the new number… I can’t help but think this is maybe some glitchy fallout of all the issues over the last few days, but I can’t seem to see anyone having similar issues and everyone I’ve spoken to on the phone/live chat etc isn't aware of anything affecting activation. I’m on the latest software version, iOS 17.1.2. Any advice/help would be greatly appreciated!

What options are available for customers facing financial difficulties, like unemployment , to manage their mobile contracts more affordably? Are there specific policies or support systems in place at iD Mobile for such situations?

My bill is up to date however I haven't been able to make a call for days and now showing no service no sim

I have ordered oppo find x5 will I find out my imei number before the offer expires as that was my main reason for choosing a contract with I'd as a provider

I am looking at switching myself and my wife over to ID Mobile. I have a sim free Sony Xperia 5III (O2 sim card), my wife has a sim free Sony Xperia 5IV (Vodafone sim card). Whilst my phone has VoLTE enabled and working, Vodafone are disabling the feature on my wife's phone (my sim card works in her phone, VoLTE appears in the settings). Would both phones get VoLTE if we switch to ID Mobile sim cards?

Id like to discuss my upgrade

I am going travelling for a few months and would like to suspend my ID mobile account during this time and then reactivate with the same number when I'm back. Can I do this? I have a rolling 1 month contract.

I have two lines for my kids. Kid A: data working fine Kid B. data doesn’t work even when sim card put in another phone including the original phone belonging to Kid A in which his data worked Any idea what the problem could be. This has been going for months since I got the sim card. data gets fully rolled because it’s never used