My iD.

I upgraded my phone , still have same SIM card but my iMessage and FaceTime is not activating my number on the system what do I need to do

It’s been 3 working days days since I was disconnected from my old provider. I used a PAC code when purchasing my ID phone contract however my number still isn’t working on my new phone. No signal. Anyone experienced this? Update .. Fixed now

I ported my old number about 2 weeks ago and have had issues sending text messages as I get an error message. I’ve restarted the phone and taken the sim out and put it back in but to no avail. also, I can’t change my number on the iPhone to reflect my old number - it only shows my new number and does not let me save my old number when I try to change it.

Hi I'm wondering why I have no signal I normally don't have a problem but since yesterday 26/10/23 I've had an issue with it I can't make calls unless I use wi-fi calling I live in BB3 1PH area could you please look into this

I’m thinking of switching to ID mobile. I just switched for my elderly father and had issues and customer service was terrible but got there in the end. The good thing is that the sim only deals are super cheap. Anyone switched from EE to ID? is it better signal? what happens when 12 month contract is up? many thanks

Hi I'm new id customer I m waiting for switch my number from old network three this suppose happens today between 8.00 and 10.00 so far nothing.. how long this will take? Marcin.

My husband has just received his sim card and although the phone is working fine when he tried to register, login, etc. he can’t access anything at all. It is an absolute nightmare. Ive had to use my account to access this forum to try to get help. You can’t get help until you’ve registered. None of the information we’re keying is recognised. We get something is wrong on every attempt. Believe me I’ve tried everything and every combination possible. We are about to cancel the contract as we’re in time. Can anyone help please.

My wife informed me yesterday my txt's to her phone are coming up from the temporary number that came with my new Id Mobile sim. despite my old number being ported over correctly. Phone calls and whatapp are correct, its just the txt’s that are wrong, if she txt's my number its ok, if she txt's or calls the temp number she gets number unavailable. All txt's to other number show my correct number? The only thing I can think off is I did txt' her on the temp number, before my prober number was ported over to test the line and the new phone. The phone is a Samsung s20+ I have tried turning of the phone, Taking out the sim Restarting the phone after 5 mins Turning off the phone Reinserting sim Starting the phone It made no difference

I CANT REGISTER, LOGIN OR DO ANYTHING WITH MY NEW ACCOUNT. THE ROBOT CHAT IS USELESS. I NEED TO SPEAK TO SOMEONE AS THE SYSTEM JUST ISN’T ACCEPTING ANY OF MY DETAILS IN ANY SHAPE OR FORM. IM WITHING THE TIME TO CANCEL IF I DONT SOLVE THIS TODAY

I have been charged £25 for rest of world roaming despite never leaving Europe. Can this be explained?

I’ve checked the signal checker and it’s shows good signal but I barely ever have two bars and have a hard time just connecting wether that’s using data ,making calls or receiving them. is there any support I can get with this issue please?

My payment is not going through after several attempts. Can you provide an idea or a resolution as to why this keeps happening. I have included a screenshot of the error message I keep getting. This has happened more than 10 times.

Dear Sir/Madam. I am writing in regards my order [REDACTED] (transaction number [REDACTED]). DPD made the delivery twice at a completely inappropriate time for me (25/09 at 10.40 and 26/09 at 11.43) This time is absolutely unacceptable since we are at work. I unsuccessfully tried to contact them by email in the hope of adjusting the time or agreeing to collect from their depot. But today, without any warning, at 13.03 the parcel was sent back. In this case, the big problem for me is that I did not receive a sim card, since I want to save my number and the transfer code has already been requested and it expires on Monday. Please advise how I can receive my order. After such a bad experience with delivery, if possible I would prefer collection. Kind regards Andrejs Pudovs

I have just found a phone and I need to return it to the owner

Hello this message is about bill inquiries

Has anybody else made the fatal mistake of moving to ID mobile . I feel I spend more time curing about the quality of service from them then I have coverage ! My term agreement is a sentence not an enjoyment !!

I have just recently switched to ID mobile and am using my phone abroad for the first time since. My iPhone 15 Pro data roaming not working in Hong Kong. I have checked my ID account and roaming is enabled, as it is on my phone. My phone picks up a 5G signal without issue but will not receive/transfer any data. I have read on the forums this may be related to the “APN” but I cannot find this setting available in my “Mobile Service” options anywhere… Any help would be welcome.

I've recently swapped from EE to ID and I've been unable to text premium adult shortcodes 89126 and 69997. My adult content filter is off and my extra bills cap is set to £31. All normal SMS/MMS are sending as normal. The shortcodes aren't being able to send but I've been able to phone the premium rate number on ID

I tried to set up for my husband and I online but got a message on screen that I needed to call & speak to someone as there was an issue with our account set up. There was no number to call and I can’t find one. We are currently paying £90.00 per month to O2 as well as payment to ID Mobile, please can this be sorted quickly?

There appears to be a very common issue with Porting numbers to ID Mobile, in that the numbers are not being ported, and ID Modile blaming the third party for “not sending” the file. I’ve contacted Three (my old provider) like many others, and have also had it confirmed that ID have everything they need to do the port, but it’s still not happened. Yet ID hode behind their technical team

Have a new phone Samsung a54 5g and has come with an id mobile sim but phone is not recogising the sim in this or any other phone. please help

my iphone is saying that i have no service, this happened a few days ago i can’t receive calls or make them and also my 5g isn’t working because of this .

Hi there, I received this message today: Hi, from November 1st, Visa card payments for recurring Pay as you go bundles will fail. Don't worry - you can still use a Visa card to purchase one-off bundles or top-ups, or you could use a Mastercard to buy a recurring bundle. To manage your Pay as you go plan, please use the iD Mobile app. Can you please advise what’s happening and why this change? I rely on automatic payment for my recurring bundle and I only have Visa payment cards. Your message says that I won’t be able to set a recurring payment using Visa card anymore which would mean I’d have to do manual top ups. This is going to be super inconvenient for me because I’d 100% forget to do that. Also any time I tried to top up my account with a one off payment using the mobile app, they payment always failed (and I’ve seen other users reporting the same issue). What am I supposed to do if I don’t have a non-Visa payment card and want my recurring bundle to be paid for automatically? thanks, Agnes

Hello, I recently moved from EE to ID and got a contract with a Samsung Galaxy S22 Ultra. I am not getting great coverage pretty much everywhere I go and often struggle to do anything on this phone. I know that ID is known for not having as good coverage as EE but the odd thing is my Wife’s phone is a Huawei P20 pro about 3 to 4 years old also with an ID sim card in it and she gets a lot better signal than I do! Any suggestions as it is getting quite tiring to not ever be able to use this phone! Thanks Sandy

Hello why my number is not working?????? I pay everything 1week ago kurwa mać. And still no working 🤬🤬🤬🤬🤬🤬🤬🤬