I just don’t get it!  It really shouldn’t be this difficult!Just received an email from iD Mobile congratulating me as the friend I referred has joined iD mobile and paid their second bill.  Excellent, except that there’s a large blue button on the email labelled “Claim your reward”.Why?  Why do I need to do this when iD Mobile have all the information they need?  Why do they want to make it so difficult?  I guess that’s an easy question, as they don’t actually want people to get their rewards, so this step potentially stops people in their tracks, especially when it doesn’t work!Clicking on “Claim your reward” simply takes me to the iD mobile “Friends with benefits” web page telling me that if I refer someone I’ll get a reward.  I know, i’ve done it, but I still haven’t got the reward, so why am I being navigated to this screen?There’s another blue button “Get started”.  I assume this relates to refering a friend, or am I supposed to click this button to

Mobile data not working in turkey

HiI re-registered for an ID account a while ago, but I have never been able to log in. I have used the reset password link, reset my password, and then even after confirmation it does not let me log in with the new password.How can I regain access to my account?

I recently pre ordered the Pixel 9 pro fold as an upgrade on the 28/08/2024 and when the order went through it said stock was expected to be delivered on the 05/09/2024 but now when I check on the website it says stock is expected 24/10/2024 I’m just wondering if I will still receive my order on the date stated when I ordered the device? As the trade in offer for my 14 pro max is only eligible for 21 days and I need the new phone before I send my current handset in as I don’t have a back up, also I want to claim the offer for extra £300 trade in but that offer runs out on the 05/09/2024 so I’m left confused as I wouldn’t of upgraded as of yet if I knew I had to wait until the 24th October, any help with this would be greatly appreciated 

I live in East Ayrshire and have not been able to make or receive calls for 3 days.

I have been trying to get an answer of extremely poor, next to nil coverage at home, and also at various places.  I was visiting lake district lately and suffered a lot due to no coverage, couldn’t order food online, and even maps won’t load as no coverage.  When I got in touch with their “support team” on X, this is the reply I received. Do I earn right to cancel my contract ?

I’ve recently joined iD mobile and I’ve noticed in the “ bill, view previous bills” that it’s not working. I’ve logged onto my account in the web browser and it works there, you can also download your bills.  anyone have had the same issue in the app with the view previous bills not working.  thanks 

The physical sim card reader on my phone has broken. I’ve checked my sim card in other phones and it works fine.To get round the issue I decided to request an e-sim. However I’ve gone through the process several times on live chat (including using alternative email addresses) and never receive the email with the QR code on it. I’ve checked junk, spam, etc. but nothing.I know other people have had this issue in the past, is there a solution? Thanks

I have just received an email from ID saying my refer a friend gift card is waiting for me and a link to click and a secure link to copy if the button doesn't work. However when using both, they take me to the app log in page and when I log in I can't find where the gift card is, any help.

I’ve been a 3 customer for over 20 years, but was lured to iD mobile by a good deal on a new phone.However I’ve still not heard from them since setting up the contract.They did email to say the google pixel 9 XL is “ currently out of stock ….. we’re expecting it shortly, so it should be with you soon. “ When is “soon”? They haven’t told me.I’ve had an email saying “We’ve created your account”, but when I try to log in it just says my details don’t match.Can I find a phone number to call them? No. How about an email address? No. Live chat? No, it just points me to FAQs. I see a lot of messages here which point to problems with iD. Should I ditch out now??

I am being recommended an upgrade which has the first 3 months at half price, but when I click “upgrade now”, I get offered an upgrade without the first 3 months at half price.23/07/2024 - I managed to get the same deal, i.e. first 3 months at half price,  through car phone warehouse 25/07/2024- I have received an email from ID Mobile which states my first bill will be £9.00 and does not mention the reduced rate for the first 3 months  25/07/2024 - Whilst my ID Mobile account shows my next bill at £5.27. If this is pro-rata then it should

I've tried to claim the Apple TV 3 month trial offer using the link in the email sent to me but I get a 'UID missing or incorrect error'How do I get around this problem?

Hi - I have (or had) two IdM accounts, one for my daughter and one for my son.I can  now no longer gain access to either, via web or app.Orignally I used different usernames for each, but (I think) the same email address. Now usernames seem no longer to be required, and your system (and this user) may be confused by the use of the same email for two accounts.Can supply email addresses, usermames and phone numbers by private message when you respond.Best regardsJohn Harrison  

I am wanting to use my id sim in a WiFi router but can't register the sim 

Hello newcomer to ID Mobile here.  Tried the chat route and got “hung up on” after 30 minutes in the virtual queue.  What a way to welcome new people!  No welcome email received (eSim order) and no transaction number therefore.  How can I port my old number?  Obv checked in all spam and junk folders.  Did get one email, but that was for the eSim provisioning. thanks in advance for any pointers. 

I recently upgraded my sim only plan and got my replacement sim but now i can not make any calls and use internet with the new sim. It says i reached my caps limit.

I thought I was upgrading my old plan as my contact was up. However now I am unsure if I’ve just added on a SIM only contract on top of my old contract/plan. How do i check and cancel my old plan? 

No WiFi why ??

Hi there, I was told I would receive an email with a redemption of Apple Music for 3 months and the last communication I had was to be patient and it will arrive but I still haven’t received this?

I keep receiving an error message saying that my details do not match our records when trying to add my id mobile number in the app. I've checked my details and they are correct, i have also tried live chat but unfrotunately this could not be resolved. Is there any support for this issue? 

I can’t get any internet on my unlimited mobile data. I have tried resetting the network but that hasn’t helped. Can anyone suggest anything please?

Hi, I have recently changed to a sim only plan but underestimated how much data I would need in a month. I went to purchase an add-on but then saw how simply upgrading my plan made more sense. How long does it take to change my allowances if I upgrade? Will it be instant or will I need to wait the 15 days until the current contract ends.If so, would it make more sense for me to terminate my current contract and then buy another straight away, or would this not work because I would need a new sim card to activate it.Thanks in advance,Alex

When I input all my details the message“We’ve tried to process your PAC but there is an issue with the information you’ve submitted.”Everything is correct what do I do?

Is there a legal department  I need to end my contract as ID are in breach of contract. who do I contact please ?

I orderd new sim not arrived but i manged to print monthly pay agreement but sim never arrived  i can not  speak any one  how to solve my problem