Hi. I had a id mobile handset and sim contract but phone was lost and service was bad also. I kept my number from other carrier. My contract is cancelled and sim is payg recieving incoming calls only. My pac code expired today to join other network. How do I top up my payg as app says plan disconnected?

I requested a swith for my old number from EE to be transferred to my new ID sim. Provided PAC number and old mobile number and received a SMS to say transfer would be completed on the 03.11.2025 and I would receive another SMS to confirm. To date no SMS to confirm transfer. I have switched mobile phone on and off numerious times as that seems to be the common suggestion. Can anyone advise please? Thank you. 

Please block my this account.

hi. after deciding to leave , I received with a final bill negative and been told in the email if that's the case that it is a refund. I haven't received this amount yet since the date of the email on 14 Nov

Hi there I had been using my phone and SIM card fine for a long time all of a sudden yesterday phone says no SIM card? Any ideas on how to fix this I’ve tried turning phone off and on, taken SIM card out and put back in? thanks 

Can’t get replacement esim as it trying to send me an sms to add my number to the app 

I ordered a phone for next day delivery but DPD have clearly lost the phone and it has now been over two weeks.I have contacted iD about this multiple times but the customer service seem incapable or unwilling to help. Multiple agents have told me they have asked DPD to investigate but it is unclear if they actually have since it has been two weeks and no progress has been made. Every time I speak to someone at iD they say that there is nothing they can do until DPD investigate which they were supposed to have done 10 days ago.I understand that it was DPD who lost the phone but iD are legally responsible for ensuring I receive what I have paid for and yet they don't seem to take this seriously. Repeatedly telling me that I have to wait for DPD is not a sufficient response when nobody can tell me how long I will have to wait for. If every time I speak to an agent at iD they say they will contact DPD and I will need to wait but that they can’t provide any update on the la

I can't use your apps because it always shows that my information can't match your record.  

Hi there, recieved a notification about a debt of ~£55 even though I Do not have an iD mobile account Do not have any payment plans set up with iD mobile, have all my bills set up with an autopay method. No email about anything related to a debt, purchase, updates, offers or anything to do with iD mobile.respectfully,Toby Watson

I have just spent 2 hours on live chat and want to cry and how unhelpful the whole experience was. It’s pretty simple, I have 2 monthly contracts with id. Mine and my sons. I gave a PAC code for my old number to be transferred to my new contract, however they transferred it to my sons instead. I asked for 2 new ESIMs, one with my sons original number and contract and another with my desired transferred number and contract. None of this has been done or understood despite me explaining it simply and repeatedly for 2 hours. I asked multiple times for a manager or a contact number for customer services which I was told they don’t have contact details for anyone anywhere. I need my number, it’s incredibly important for medical needs. I have no idea what to do next, this is the worse customer service I’ve ever had to experience 

Hi,I’m having trouble activating my iD Mobile eSIM on my iPhone. When I try to install it, I get the message: “eSIM cannot be added. The code is no longer valid. Contact your network provider.”I’m using an iPhone 17 Air, so I’m unable to use a physical SIM as an alternative.When I go into my iD Mobile account to request a new eSIM, it just says “Your eSIM is already on the way”, and doesn’t let me generate or download a new one.Has anyone dealt with this before? How can I fix it?Thanks!

I’ve just got a new unlocked phone (Motorola G35 5G) for my elderly Dad after the 3G shut down and his old phone couldn’t handle 4G calls (despite being 4G mind), and transferred the SIM card from his old phone (the iD Mobile contract is in my name and I pay for it) to the new one, and everything seemed to be working fine...could make calls, send texts, browse the net.However the following day the phone cannot make any phone calls, I just get a busy signal no matter who I try to call. It can also not send or receive SMS texts. The strange thing though is that it can browse the net with mobile data and phone thinks it has connected OK. And yes this in on Mobile data not home Wi-Fi connection.I’ve checked all the settings in the phone and there isn’t anything obvious that I’ve missed. The phone is listed as supported on iD Mobile’s network and it did work when I first turned it on, but now doesn’t so I don’t think it’s the phone.Anyone help me here?

I got a plan upgrade with ID mobile for Samsung S25. However, they have not sent me an invoice for it. I would need an invoice for the samsung s25 to claim for the chromebook. The invoice should include: Name of company Product name Amount paid for item DateThank you.

I’ve just bought an iPhone air and have downloaded an eSIM. I know I can’t seem to make or receive any calls or text anyone that doesn’t have an iPhone. What have I done wrong?

I need help 

Just bought an iPhone 15. Kept my old number. Downloaded ID Mobile App. Obtained the PAC number. Provided PAC number. ID Mobile App says my old number has switched from another network.However when i turn WiFi off and am out and about even with full signal bars I cannot connect to the mobile network and send and receive What’s App messages, use my Apps. So in short I can only use my phone with WiFi. Have done all the checks and followed advice but nothing. Also as part of process ID Mobile App said i would receive a text message confirming when ID Switch was complete but never received a text. My plan is unlimited data, minutes etc but as it stands cannot connect to my network and there are no network issues in my area. 

Hi, i had a fraud call this morning, now I have no network coverage, emergency calls only. Need help  

Hi,I am trying to complete the Onbarding process, but the Onbaording website is not recognising my Date Of Birth.This account I am trying to set up is my 2nd ID Mobile Account. Could this be causing some sort of conflict with my 1st ID Mobile Account?

I get warnings close to data limit ?   My app shows I have plenty.But why am I paying 30.99 for just 10gb? 

Challenges activating esim. Got a new iPhone which is eSIM only, so tried switching from physical sim to eSIM. Every time the thing fails partway through. I am on attempt four, but now being told I need to go into Curry’s… very annoying.What am I doing wrong here? Is there some secret setting I need to flick on my phone to stand any chance of the eSIM activating? I get a failure message, and of course as the eSIM QR only works once, I had to contact live chat which takes quite a while (I’m grateful for the help, but… sending me to curry’s is not really helpful) 

I returned my new phone before even opening the package or inserting the sim card so there was no usage but I am still being charged a final bill of £5.26Why?

Joined about a week ago and have discovered I am receiving no calls or texts yet I am able to send them to other people.I am in a fully 5G covered area according to the checker on this very website.I can not switch to a 4G signal on my phone.My handset is a relatively new handset - Samsung S25 5G, sold by yourselves (iD mobile), so should be perfectly compatible with your network/masts.Please fix my issue. I am missing multiple very important calls, because so far, your network is atrocious…To add to the mystery, barely 30mins after posting this I receive the ONLY text I have received in over TEN DAYS, from iD Mobile themselves, clearly from your own network, not an outside one like EE O2 etc.So I asked a friend to quickly try sending me a text, thinking it was working. Clearly not.As far as I can tell my handset, your network and masts are compatible but aren’t ‘listening' to other networks.I can

Signed up to iD and got number. I then cancelled after 2 days because they couldn't port my O2 number on time and O2 offered me new deal. ID failed to cancel contract, and then ported my old O2 number that I've had for 26 years. ID then cancelled my contract and disconnected both my iD issued number and my O2 number leaving me without and mobile service.Customer service are useless. Can't speak to anyone and they continue to fail to provide PAC code so I can take my number back to O2

I need live chat 

For the past couple days i have been unable to get in contact with anyone from ID mobile since their only way of contact is live chat , which is stupid since it doesnt even work. I have no service for the past few days and their live chat doesnt even work , how can i get in contact with someone . Each time i try to live chat it says its connecting me to a agent then gives this messages 2 minutes later,‘I'm sorry. I'm not available to chat at this time.Please try again later and I will be glad to help you.’