My phone delivery failed by dpd even though I was home all day. Now says its being sent back to currys. Is there a way I can collect from my local currys instead of DPD as I don't trust them and I need it before going on holiday.

Hi I have two sons (minors) each with a phone on ID. It appears that there are two accounts - one for each of them. How can I get the two accounts merged so I can manage both of them together? TIA

I have kept my previous phone number. Not an ID Number. I “threw” the ID number after I switched my phone number. Now I can’t login to my ID account , because they ask the ID number. What can I do ? Thank you for your help

My phone number isn’t registering to my iPhone, I can’t receive text as an sms only through iCloud and I can’t FaceTime, my phone is showing a different phone number to my eSIM, very confused help!!

Hello, I have the iPhone 17 air which only uses an eSIM. I currently have a physical sim in my iPhone 16. How can I get started on the new phone? Looking for guidance. Thank you

When I call 123 it asks me to set up an PIN and to do that by calling us from your phone, which is what I thought I was doing. Where am I going wrong?

Just had a very frustrating conversation with a customer services agent through chat. My issue is that the rotation of my job takes me out of the UK for 21 days (within the EU) and then back in the UK for 21 days between the months of March to November. A total of 147 days out of the country in a non-continuous run. This seems to put me in the ‘Permanent Roaming’ category. Infuriating as it is far from permanent. To get around this it seems I will need to cancel and re-sign up to a pay monthly sim every couple of months. Does anybody have any better suggestions or has had any experience with the permanent roaming clause? I have used local sims for many years and ultimately I just want one provider who can facilitate EU roaming without charging me through the roof. ID Mobile seemed to be that provider at first but now it seems it’s just as much hassle.

Hi I am new one with id so totally confoused. I wish keep old number ( EE) with id plan but They gave me PaC code after i bouhgt ID plan. How to change id number to old one ? Step by step please

My old number hasn’t transferred over to this sim and I have had a confirmation email and message to say it has been done

Hello. As I had not received a reply regarding my trade in, I posted on this ID Community forum. I got a DM on here from a "Jennie Glas" saying to message this number - 0744 1398649 - and they would sort it out. I messaged the number and someone from the trade in team (allegedly) phoned me and told me he would refund the £250 and the £100 value of the Curry's voucher and would also send me some free Google Buds. I started getting suspicious when he asked for my card details, saying he would have to take £38 for the Google Buds but that would also be refunded in 5 working days. He said he would send out the trade-in pack and I would also obviously get the £230 for my old phone once I sent it in. As part of the verification process he took my email address and said it didn't work, so got me to verify through Google. He then said he had to change my password and provided a new one "Downtown@1122". I Assume this was for my ID Mobile account but in fact he had changed the password on my GOOGLE ACCOUNT! Suffice to say I have now changed the password again and cancelled my bank debit card. Can you please confirm that this has nothing to do with ID Mobile, Currys or Carphone Warehouse? The name he gave me was Jason and a case reference number of CW2012. I hope I have caught this in time. By the way I went back onto this website and the DMs from "Jennie Glas" and from me have all been deleted.

Grateful for any help suggestions or just a hand hold, I am going INSANE Purchased above model from Amazon Replaced with a new SIM SIM works fine in old rugged phone (Ulefone) Black view phone does not seem to pick up 4G signal I now realise its not a supported phone by ID (Three) but neither is my old rugged phone (Ulefone) I just don’t understand LIke everyone else, I cannot be without a working phone. I am a carer for my Father who is nearly 90 years old and I no longer have a landline / I live alone so have no access to phone This is the worst phone upgrade ever and am being sent very mad Posting in coverage and network but please let me know if this is not the best place for advice Thanks for listening to my rant ! ;-)

I paid for additional roaming for Turkey. £20 for 10gb but could not get this to work so therefore not used it. The £20 is on for the next bill but i need this taking off.

Not the first time this has happened. I received notification that my latest bill was ready several days ago however I’m still unable to download it. The other links still work however when I click the Download as PDF link for Sept 2025, I get the Oops… something went wrong. Please try again message.

Hi, I’ve recently joined ID mobile. I’m experiencing ridiculously poor signal in my work place. I have never ever had issues with my previous provider. It worries me as my children would not be able to contact me if there was an emergency and I have also missed important calls due to this. the issue isn’t with the phone. Is anyone able to offer advice or if they have had the same sort of issue, what was done (if anything) to rectify this? Thanks

I am mid contract (sim only) and considering the new iPhone 17 Air. I will obviously need an esim so the question is, can I switch my contract from that of a physical sim to an esim so that my contractual terms remain unaltered?

My contract is due to end on 2nd November 2025. On 2nd September and again on 22nd September 2025, I received upgrade emails from iD Mobile with the subject lines “It's upgrade time, Oluwole!” and “Oluwole, meet the latest Pixel 10 series!” Each time I logged in to check my upgrade options, I was presented with a blank page. This issue is preventing me from upgrading my phone, despite being notified that I am eligible. I would appreciate it if this could be looked into and resolved as soon as possible.

Good evening all, I currently have two contracts with ID Mobile. The one that is closest to ending I will be paying off to end earlier. Once paid off can I keep the number and pass to my other contract? I hope that makes sense. Thanks in advance Danny

Does anyone know if using Watsapp over Wi-Fi in New Zealand is free? It’s too expensive to buy the ID Beyond package so I’m going to buy an eSIM but that will mean getting a new number. I’d like to keep in touch with family and friends on my existing number, if that is possible.

Hi, i was having issues with not getting activation codes on my ID mobile number this happened 4 months after switching to ID mobile. I deleted my esim and requested a new one. When i got the new esim it didnt get activated. Since then i have tried 2 replacement esims. Those didnt work, i contacted customer support who i dont think have any clue how to sort this issue. I was told by the first person to get a physical sim which i did but didnt work, second one told me to block my sim and come back an hour after, the third one said my sim is activated and wait for an hour. Its been 8 hours now. I do not know what kind of service is this. I am amazed that this company has survived this long

Hi New customer of ID but have a query. I signed up for a 30 day eSIM and tried through the online chat to change the tariff within my cooling off period but advised I can’t. I was advised as I was only a few days in to cancel the new contract and take out a new one. I opted to take another one but can’t as I am not a customer for 60 days! iI understand the reasons given - kind of - in that it’s credit checks etc but are there no means of overriding the system with a customer that has passed the checks in the 1st place Thanks

Hello they went to take my initial payment out but I had no money in my account because it was in my other account I now have it in there, will they try to re take the money or cancel my order ?

Ive been through many of the previously asked questions and answers on this topic and carried out the troubleshooting activities suggested on them, but I'm still not receiving sms text messages. ( such as 2 factor account security codes) I seem to be able to send them albeit can't do it to myself to check.. They haven't worked since I went on holiday to Turkey (no data or calls in my package so I turned roaming etc off.) I've checked all my roaming settings and call barring etc… Samsung A52 phone Thanks P

Hi, I want to download my recent bill to submit for proof of address, currently the service is not working from mobile app or online. Can you please email me the recent bill? Thanks

Good morning I want to change my plan and transfer my number to another provider, but I can't because I have to pay a high termination fee. Please let me know when I can do this free of charge.

Good morning I want to change my plan and transfer my number to another provider, but I can't because I have to pay a high termination fee. Please let me know when I can do this free of charge.