My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18817 Topics

ChrisH242
Newbie
ChrisH242Newbie
asked in Bills & Charges

Bill needs paying urgently

Hi AllI need major help paying a bill. Basically an old account which I've forgotten the number needs paying. I try to contact ID mobile and can't get through because I cant remember. I very foolishly cancelled the direct debit which I admit was a stupid thing to do. I got a letter saying it needs to be payed within the next 7 days. Any input will be much appreciated ThanksChris Hughes

11
Ryan
iD Mobile Employee
3 years ago
C
Civilian
cahawthornCivilian
asked in Community Archive

UK apn settings for tp-link 4g router

What are the settings for APN for ID mobile for tp-link 4g LTE router. SIM card provisioned and works fine on iPhone. Bought for router though and not picking up network

1
Ryan
iD Mobile Employee
3 years ago
J
Civilian
JameshalesCivilian
asked in Community Archive

impossible to contact

Hello, ive been trying to contact ID mobile for weeks to cancel my new contract as I get virtually zero coverage for phone or 4g despite your own coverage checked saying it should be good in my area.for weeks I’ve not been able to connect to the live chat - it just says unavailable or freezes. On one occasion I did manage to briefly speak to someone and then it froze after they told me there was no coverage issues in my area.I want to cancel and will be stopping my direct debit so can someone please contact me and sort this issue. Never have I ever experienced such poor customer service. 

1
Mohsin
iD Mobile Employee
3 years ago
R
Civilian
R8stxCivilian
asked in Getting started with iD.

Pac code problem

New customer to ID trying to port my number over using PAC code. Keeps saying that my PAC code or original home number is incorrect. Called previous provider and they have confirmed code is correct. A search on this forum proved no help for a solution and it would appear everyone who tried to do this experiences the same fault and poor to zero customer service How can I resolve this issue? 

1
Ryan
iD Mobile Employee
3 years ago
RolandHarvey
Newbie
RolandHarveyNewbie
asked in Community Archive

Frustration with trying to leave ID

I am trying to end my contract.  I have followed the website instructions but when I get to ‘End contract’ it just tells me to contact Customer Services.I go to live chat which just tells me to follow the instructions which again brings me back to ‘contact customer services’.  When I ask to peak to an agent I get the message that the agents are unavailable as ID is closed over Christmas and only available from 9am to 6pm Mon-Fri.  I was contacting at 9.40am on a Monday (4th Jan).How on earth do I cancel my account when I cannot speak with anybody?

1
Mohsin
iD Mobile Employee
3 years ago
A
Anonymous
asked in Community Archive

Switching off whilst charging

I have a Samsung Galaxy A10 since May and lately I’ve noticed it switches off/restarts whilst charging is this normal?

6
A
3 years ago
Angh777
Civilian
Angh777Civilian
asked in Pay As You Go

PAYG Bundle issues

I have a contract with ID mobile but my two younger daughter's are on pay as you go which I pay for each month. I had to update my card on one daughter account and purchased a bundle however money taken from my bank but no bundle active so tried twice more and again money taken but still no bundle. What's more says I've not any top up purchase history at all. My girls live 500 miles away in Liverpool and as you can imagine she is upset and I am now 30 down which was my money to pay my bill. Wot the hell is going on?

1
Ryan
iD Mobile Employee
3 years ago
Waynerogers
Civilian
WaynerogersCivilian
asked in Community Archive

Is there anyone to actually talk to

Is there actually someone at a call centre to talk to at ID?

1
Ryan
iD Mobile Employee
3 years ago
T
Civilian
TrueCivilian
asked in Upgrading or Changing Your Plan

Can you pay off the contract early to get an upgrade?

Looking at an upgrade as my phone was on the way out last month. I got 3 months left I can pay off the 3 months and upfront cost of a new upgrade but can't seem to find out if you can pay off and restart. Do I threaten to cancel, pay off and give someone else money or will they let me upgrade early? I have 2 contracts and a sim only with ID and have done for the last 4 years. I don't mind, virgin is offering a cheaper tariff for the phone I want and no upfront

1
Ryan
iD Mobile Employee
3 years ago
CatherineAnn
Newbie
CatherineAnnNewbie
asked in Getting started with iD.

My SIM card does not fit my new phone

I recently got a new phone model, an iPhone 8 Plus, however my previous phone model, an old iPhone SE, has a small SIM card that DOES NOT fit my phone or adjust to my new phone model. Frequent attempts on the ‘live chat’ does not work and we are very confused. Therefore how do we order or procure a new SIM card that will fit the new phone model.

1
Ryan
iD Mobile Employee
3 years ago
B
Civilian
buzzmtCivilian
asked in Community Archive

iD PAC code

Hi there, I have just got a new ID monthly contract with ID and it come with a different number.I want to keep my number but it is not allowing me to transfer my old number because the PAC code is from ID. It specifically says " you can't port in with an ID PAC code. You need to get one from your old network, and use that instead"I have cancelled my old contract through the id app.I would really appreciate if anyone could helpMany thanks Mark

1
Ryan
iD Mobile Employee
3 years ago
M
Newbie
MichaelMNewbie
asked in Roaming & International

Are there any plans to reintroduce EU roaming charges again?

I have been waiting on an announcement from iD stating its intentions on roaming charges from January 1st. So far I haven’t heard or received anything. So are there any plans to reintroduce roaming charges whilst outside the UK?

1
Ryan
iD Mobile Employee
3 years ago
I
Civilian
Iain2013Civilian
asked in Leaving iD

cancelling a contract without login details

Looking for contact for details on cancelling contract. I have lost the handset and SIM and cannot login to website/appRegards, Iain2013

1
Ryan
iD Mobile Employee
3 years ago
A
Civilian
awaine84Civilian
asked in Community Archive

number transfer

I have a pay monthly sim card which is the number I'm using. I then upgraded to a contract about 8 months ago and haven't been able to transfer my old number to the new contract. Both accounts are with iD mobile. The fact that I can't talk to an actual human has made this situation a lot worse, so I have cancelled both direct debits to prompt a call. If someone can help with this problem ASAP that would be great, before I cut all ties with iD mobile. 

1
Michelle
iD Mobile Employee
3 years ago
Mickyt22
Newbie
Mickyt22Newbie
asked in Delivery & Returns

new nano sim required

I need a new sim for my new Samsung A41.I haven't got the sim block with different sizesI need a new sim sending to me please. 

1
Ryan
iD Mobile Employee
3 years ago
M
Civilian
Mollyj65Civilian
asked in Upgrading or Changing Your Plan

I want to upgrade my SIM and need some help

I wish there was someone to talk with 😐 I wanted to upgrade my sim but didn’t know how to do it, so have bought another sim. So I don’t know:a) will my existing plan stop and if so when?  b) do I just put the new sim in when it arrives or wait til my old sim ‘month’ is up?  c) how will I  keep my old number? If anyone could advise, that’d be really helpful. Thanks.

3
Michelle
iD Mobile Employee
3 years ago
M
Civilian
mcairnsCivilian
posted in Community Archive

Cancellation of a data only contact without a telephone number

I would like to cancel my contract.  I don’t have a mobile number because it is a data only contract.  Therefore, I cannot register or log on to any system.  I have the account number  

1
Michelle
iD Mobile Employee
3 years ago
H
Civilian
Helpmeplease123
asked in Community Archive

First Direct Debit

Hi, my first sim-only DD should’ve been taken yesterday. It wasn’t and hasn’t been taken today either. I’ve tried getting in touch via Live Chat and although the message states you should be open, it says you’re closed. The same happened yesterday. I’d appreciate some help.

1
Michelle
iD Mobile Employee
3 years ago
F
Newbie
FionawitchNewbie
asked in Leaving iD

cancel my contract

My contract ends on the 8th January 2021, the app and website won't allow me to cancel my contract, Is there any other way I can do this?

4
Mohammed
iD Mobile Employee
3 years ago
Slatts
Civilian
SlattsCivilian
asked in Community Archive

I paid my bill twice by accident

My mobile bill has been pd twice by mistake 

1
Mohammed
iD Mobile Employee
3 years ago
AimeeFree95
Civilian
AimeeFree95Civilian
asked in Community Archive

change my number

How do I request for my number to be changed?ive logged harassment to the police & ideally need my number changed. thanks. 

1
Mohammed
iD Mobile Employee
3 years ago
C
Civilian
Carolyn34Civilian
asked in Community Archive

Need help with porting a number

I am an ID mobile customer and I set my husband up with ID mobile in December. We received a PAC from Vodafone and I entered all the details in the switch form on the ID mobile website. We never received a message from ID to then switch the sim. I have an Apple phone and he has a Samsung 8 so is it a different system? Just realised LAST DAY to use the PAC IS TOMORROW. Could we have some help in moving to ID mobile urgently please. Thank you Carolyn Cappelldetails areREMOVEDtransaction number REMOVEDcustomer number REMOVEDid mobile number REMOVEDphone number he wants to keep REMOVEDPAC number REMOVED

1
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
Mike2138Civilian
posted in Community Archive

sony xperia compact z5 wifi calling

Hi I have been trying to enable this for a friend that is on ID and doesn’t have any signal in the house i can’t find anywhere on the phone the option to turn it on and off despite it being listed as supporting wifi calling  it has been suggested elsewhere it may have a different firmware. Does anyone know how to check this and can that be easily changed?  alternatively, other documentation says the provider can enable it remotely. ID Mobile Twitter sent me here. Can anyone advise? 

1
Mohsin
iD Mobile Employee
3 years ago
Steven777
Civilian
Steven777Civilian
asked in Leaving iD

cancelling contract

I do not have my ID mobile number as I did not register the sim card when I took out the contract i only wanted the phone so I discarded the sim, now i cant cancel the payments without a ID mobile number, my 24month contract was up last month an I need help to cancel

4
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
MichaelHNewbie
asked in Leaving iD

I want to cancel my contract?

I need to cancel my contract. Can someone please contact, I dont have my number

1
Mohammed
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?