I am new and am changing from vodafone to ID.  My phone has been delivered and the sim can I use now.  ON the sign up form I had put Aug 4th but my phone is no longer working properly. So really cant wait …Many thanksDenise 

My work requires a Multi-factor authentication call in order for me to access work systems remotely. This has worked fine in the past, but the calls are not getting through to me now. IT support at work say there is a problem with MFA on Three networks but I haven’t been able to verify this. Any ideas? 

Why can’t I access my account on my laptop.  Always used to be able to.  What’s changed? 

I can’t log in to my id account. Keep getting details don’t match

My old phone number should of been transfered from o2 to ID yesterday but has not . What can I do to get this sorted.

Hi, I am struggling with accessing the app after the app change and am currently abroad. I am using an eSIM and just wanted to check it was working and not costing me anything on my data but can’t check. 

Looking to leave as locally 3 network has become congested so no data service. Looking at contract this seems possible under s4.6 where provider can't provide service.  Anyone any experience of this as I guess it will be painful.

New SIM card ordered 10 January 2024. Still not arrived. Card required as had difficulty making/receiving calls. 

My Google pixel phone won't charge and displays a phone symbol with a question mark in it. I've seen online that this is a known issue relating to a battery fault and that it should be replaced. I can't find a way to speak with ID Mobile customer services to resolve this! 

I’m trying to get my pac code submitted to get my old number in use. But it’s not submitting and saying try again. All details are correct.

I have two ID Mobile SIMS one on contract and one PAYG, I would like to switch the numbers / contracts across the two SIMs / contracts, is this possible

I've been in Spain 48 hrs and apparently exceeded my 30 GB limit. This cannot be right as I never exceed in UK.  How can I speak to someone or check usage as can't find the answer online

I have recently switched over from EE. I can not recieve short pin messages or iMessages.  I have contacted my bank and they confirmed the short pin messages are being sent. On my settings for iMessage it says my number is not appointed to Apple therefore will not let me add it to use iMessage. 

I switched to iD mobile and received my new SIM for my iPhone 15 a few days ago, I was told to put the SIM in on 30th August when the “switch will occur”, my old SIM stopped working so I swapped it out for the new one as I told to do. When I put this new SIM in, my messages, calls and data stopped working and are still not working now - 4 days later. I have tried resetting my phone, my network settings and logging out of my Apple ID and still nothing has changed. I have tried to ring iD mobile with a friend’s phone and got no answer and I am unable to call now as my phone calls are not working on my phone. I also am unable to use the iD mobile app due to message authentication being required to log in. I am not sure what else I can do and have been very disappointed with the iD mobile service so far. I have no clue what else I can do to get my phone calls, texts and mobile data working again?

Hello,I recently upgraded my contract but used the wrong delivery address, my previous house address was used.DPD has attempted to deliver the phone but was refused by the homeowner / no delivery pin.I have contacted DPD to try and change the delivery but they have refused.Is there any other way that i can change the delivery address to my new home address?Thank you.

I have a new iphone and sim with my old number transfered, my problem is i cant’t send texts, i have followed the procedure but when i try to change the number in “settings - phone - my number” to the correct one it won’t save ??

Why can't I see charges I've incurred on my account? Why do I have to wait until my bill is generated to see how much it is? Every other provider I have been with shows your charges including any out of plan one as you incur them.

I changed my plan from 25gb, unlimited calls and text to unlimited data, calls and text, meaning the price went up. But it now says my plan has changed and is more than I used to pay but I get 8gb of data, when I clicked unlimited and the price is for unlimited.. now I'm left with no data.

Is there a charge for receiving texts from the UK while in Canada?The roaming charges on the web site don’t clarify this…Thanks.

If I was referred by a friend should I have received a credit. Thanks

Hi my PAC code has expired and my contract has run out. How can I get a new PAC code? 

What are the APN settings for a Samsung S20FE model SM-G780G/DS?

Contract went live 22 July, signal is very poor not as advertised for my location.

Hi I  am  struggling to set up my voicemail. I call 123 and it goes to ring and then cuts off, any ideas  I have now done the toggle and turned off voicemail and waited 10 minutes and now turned back on but still no luck. 

my reception signal for phone calls is really bad. 90per cent of the times people can’t here me or I break down and need to run upstairs where it seems like is a bit better. Don’t understand why is like this, is been for months now, but before it was not the case, and I even have a better phone now. I was with 3 for years before and I never had this problem so I don’t understand what it is and if it can be fixed. Any suggestion, help?