My iD.

Is the network down in my area (cv10)

Hi

Hi all my number hasn’t switched over as agreed . received no tex , and the day is nearly over . Not good service

Since Friday I am having issues with my Internet. It won't connect 5g/4g. I heard that ID was having issues last Friday, but does it still occurring? Ta

hi, I’ve just joined ID MOBILE you have received the PAC code from my previous supplier. I have not received the Sim yet and you have told me you are going to switch on tomorrow? Can someone please help

Hi there. I just signed up for a new contract with ID mobile and I entered the wrong email address, one that does not exist! I stupidly entered a dot (.) between my first name and last name, but my email address doesn’t include a dot. I am unable to log in online to change the email address. How do I update my email address to the correct one and get email confirmation of the contract?

Like many people in here, I have not received my pixel 7a voucher for £50, as per your deal running from 20/9/23, The voucher was to be emailed by 2/12/23 at the latest, it has still not been received, What's the hold up ?

Hi I’ve ordered 3 phones for me my partner and son my son has decided after I’ve ordered him the iPhone11 that he does not want it my order is still being processed for the 11 please could I have help cancelling it I want to keep the 12 and 13 tho these are for my partner and I

Is anyone else STILL having issues? Lack of signal and no 3G? Happening since Friday…

It's been 4 days I am struggling with my signals not ablento do anything really frustrating for me,

I have been trying to cancel the payments to an account which ID Mobile have informed they closed over six months ago. I have spoken to a livechat assistant, and due to the fact my email address is no longer recognised (because ID Mobile closed the account), they informed me to send some information for verification to documents@idmobile.com however this email address does not appear to work. What can I do about this?

I was out of contract, cancelled online and got an email stating final bill will be £0 2 months later get contacted by debt collectors chasing outstanding debt. Never been contacted by ID for any money and impossible to actually speak to anyone. Online chat is permanently unavailable

I signed up to ID Mobile recently and I pre-emptively requested my PAC Code from my provider, Three. I then didnt receive my SIM Card from ID Mobile and decided I couldnt wait any longer so cancelled. I requested my PAC Code during the same Live Chat support. I was told to wait 30 minutes and if I didnt receive the PAC code to return to the chat. I then returned and a ticket was raised. I was then asked to come back in 48 hours if I didnt hear anything back. So I returned back to the Live Support to be told they are having an issue with the system to then wait another 24 hours and check back. I again just spoke to the Complaints department who right at the tail end of the conversation states she/he is not the complaints department. Only, she had raised the complaint for me. So, I’ve been told to wait 48 hours (again) and the ‘back office’ will email my the code. Only, whilst on the Live Chat I got an email with the following: Your PAC is Not Created which expires on . I let the agent know I have this email with the same message I received on Wednesday but I’m told to wait 48hours. So, from Ofcom: A PAC must be provided to you immediately over the phone or, if this is not possible, your provider must send it to you by text within two hours of your request. If you request the PAC by text or online, it must be provided to you within two working days of your request.

Once again its gone off this morning. Absolutely ridiculous not being able to make or recieve calls for work. I hope ID are compensating people on their bills this month!

Hello I want to cancel my disconnection request. No way to do this on app or chat.

My phone has been returned to Currys after two attempts. According to ID Mobile website below: 3 attempts will be made Then DPD will keep it for seven days https://www.idmobile.co.uk/help-and-advice/product-delivery DPD deliveries If you're not at home when DPD arrives with your order, they'll leave a card to let you know they tried to deliver. Call the number on the card to arrange another delivery time. If you don't call DPD, they'll try to deliver your order on the next working day. If you're still not at home, they'll try a third time, on the following working day. If you don't pick up your order after the third attempt, DPD will keep it for seven days and then return it to iD. We'll then contact you to arrange a redelivery. I ordered my phone on Sunday, I did not get it delivered on Monday or Tuesday while I was at home, then one missed delivery happened on Wednesday and a second on Thursday. I had already checked the id mobile website so I stayed home on Friday for the third and final delivery attempt. I contact DPD and the phone is on its way back to Currys. There is no third delivery, no option to pick up from DPD warehouse or any of the Currys shops. I’m told by DPD their policy is two attempts and send back to sender despite what the id mobile website says. (Note that I had ordered a phone the previous weekend on Saturday and it arrived Sunday morning hence my expectation of it arriving by Tuesday). Questions: why is the website not clearer/correct why not say in the multiple emails received from id mobile/curry that next is your last delivery attempt and if not it will be returned so at least I had the option of trying to stay home rather that wait for a third delivery attempt. Am I going to be charged for all this time without phone? What happens next when the phone gets back to Currys? When will I get the phone? Thanks

Hello. When the Refer a Friend emails came for both of us, we clicked on the Claim your Reward button and we were both taken to page: £15 Currys World Gift Card Treat yourself to the gift of tech, on us! Claim it! I’m on 24 month contract and so is my friend I referred. Is this a mistake as it said we’d both get £30 each. Thanks, Jeremy.

first we can start with the 12 hour outtage today.i lost hundreds in contracts i couldnt fullfill.who pays for how customers see me now.pretty sure you wont.second i have a terminally ill family member i need to be in contact with yet no incoming or outgoing calls because of said outtage.now im attempting to find out in your app how much data ive used by the month so i can waste money on a now backup sim for when you screw up again.except what a surprise you wont let me register because the one passcode you keep sending me doesnt work.so trust you?damn right i dont.you have and are still not upholding your end of the bargain and im losing out.you need to sort something quick or im walking contract or not.

Hi my new sim is showing as not registered network and I also have recieved two sims when I ordered one but both are not working I would like a sim replacement please

using phone for work apps.id decided to stop working tonight meaning ive lost work and possibly contracts.also my brother is bedridden and extremely ill.i couldnt even send or recieve phone calls.this has lost me alot of money and the family stress of not being in contact this is absolutely not on.

My sim not working since last two days. Don't know the reason. Is simcard dead or no network?

My network is dropping off since Friday. No mobile data no phone calls possible. It is annoying as I need the phone for work. It says that I am not registered in network but occasionally gets to live again. Has anyone same issue?

I have not had mobile network all day but my partner has I D Mobile and hers is working

This is massively frustrating Randomly today I'm not registered on the network Second issue: Old ongoing problem where my actual phone number isn't allowed to log in. Not allowed on customer service number. Need help urgently, need to be able to make calls on my mobile. I am completely locked out

I have no mobil data for past two days, network coverage is either very poor or not existent. Can you fix that issue please or I will consider cancelling my contract. Thank you