My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18818 Topics

B
Civilian
Bolton58Civilian
asked in Community Archive

cheddar mast no service

I have had no service in Cheddar since Christmas Eve, still out now 3 days later! Is this a known mast problem?

3
Ryan
iD Mobile Employee
3 years ago
A
Civilian
A.NormanCivilian
asked in Community Archive

Upgrade Error - New contract instead of upgrade

I have recently upgraded my pay monthly account and received my new handset. The problem is that I have also received an email stating that a new account has been set up with a new number and my upgraded plan. Both my original plan and this new one seem to be set to the same email address. When I log in to my account I cannot find any record of the upgrade or this new account. Can someone please resolve this. I would like the new account cancelled and the upgrade correctly recorded.   Many Thanks, Alan

7
Ryan
iD Mobile Employee
3 years ago
Big Dog 48
Civilian
Big Dog 48Civilian
asked in Community Archive

Change SIM

I would like a replacement SIM please? 

1
Ryan
iD Mobile Employee
3 years ago
Traciej
Civilian
TraciejCivilian
asked in Community Archive

New sim arrived with contract

I have been given a sim in the box with my new iphone but i am already with id and have a phone number do i have to still activate the new sim

3
Ryan
iD Mobile Employee
3 years ago
A
Civilian
angiecCivilian
asked in Community Archive

contract cancelled

contract was cancelled in store 2 yrs ago, but i have still been charged every month for it unfortunately i didn’t notice as believed it was for something else, the contract was bought out and new one started. i have tried to get help through yourselves but getting nowhere, i cancelled direct debit and now have received final demand letter. 

1
Ryan
iD Mobile Employee
3 years ago
S
Civilian
SomCivilian
asked in Community Archive

can’t transfer old number using Pac code and online form

I have completed the online form a few times (before the 23rd) but my old number has not transferred to iD and I have not received confirmation within 24hrs that my pac has been submitted successfully.How do I transfer my old number to ID?

4
Ryan
iD Mobile Employee
3 years ago
G
Civilian
GrahamCollierCivilian
asked in Community Archive

Can my mobile and "landline" numbers be ported to a single ID Mobile SIM?

I'm very happy with ID Mobile but not so with my VOIP provider.  I see DeskPhone offer a non-VOIP "landline" and mobile number on the same SIM,  which would suit me.  Do ID Mobile offer this so I can tweak my account rather than leave?

1
Ryan
iD Mobile Employee
3 years ago
B
Civilian
Bennett1991Civilian
asked in Community Archive

Recurring Overcharge

I’ve been over charged on my November bill. How do I speak to somebody about getting this refunded?! I would be very surprised you aren’t in breach of your DD guarantee seeing as you haven’t made any effort to refund me the difference. Please respond to this ASAP!

4
Mohammed
iD Mobile Employee
3 years ago
GarethW4
Civilian
GarethW4Civilian
asked in Community Archive

Change number to a new network

I would like a PAC code to allow me to keep my sons number please?

1
Mohammed
iD Mobile Employee
3 years ago
KyraD
Civilian
KyraDCivilian
asked in Community Archive

fradulent letter in my name

I have received a letter today at my home address with my name stating I have set up an account. I do not use this company and have never set up an account. I have already reported this to action fraud can this account please be shut down and my details removed. 

1
Mohammed
iD Mobile Employee
3 years ago
Scooter/Azzy125
Civilian
Scooter/Azzy125Civilian
asked in Community Archive

I have received a final demand notice

HOW can you send me  a Final demand Notice When I pay by Direct debit of £30.99 to be collected on 24/11/2020

3
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
Steve070459Civilian
asked in Community Archive

Fake Calls from overseas

For some reason I have started to receive many overseas calls from many different countries ( including Chad, Morocco, Moscow, Belarus, Nicaragua, Cyprus, Somalia, Montenegro, Poland, Cuba, ,Burundi, Cameroon, Niue, Serbia, and Turkmenistan) which ring once and then hang up immediately.My research on google indicates that theses are bogus calls from premium sites trying to entice me to call them back which I had thought I had prevented by instigating the function of “ Silence Unknown callers” on my iPhone.I have however noticed my recent bill is showing “ domestic calls out of plan” charges of 35p for calls on 22/12/20 which I think have inadvertently occurred because I pressed the (I) key in the “recent numbers “ function  which resulted in a returned call for a second or so.I am really getting annoyed at the volume of calls that are appearing and wonder if there is anything I can do to stop these calls.My only thoughts to date are to change my mobile number which I am reluctant to do

3
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
John LynesCivilian
asked in Community Archive

sim card not received

Ordered sim card on 11 December. Can iD respond please so that I don't have to cancel direct debit.

9
Mohammed
iD Mobile Employee
3 years ago
A
Civilian
agul22Civilian
asked in Community Archive

how do I Cancel contract

Hi, I’m trying to cancel my contract. I can’t access the MyAccount portal and the live chat button doesn’t work.

3
Ryan
iD Mobile Employee
3 years ago
A
Civilian
alexyankCivilian
asked in Community Archive

i cant register for id account

i already have my phone and sim, but i cant log in it tells me my email is wrong; which it is not, then i try resetting my password and then it tells me my details wrong again , what can i do.

1
Mohammed
iD Mobile Employee
3 years ago
D
Civilian
DBRCivilian
asked in Community Archive

I need a copy of old bills

Need electronic copies of all my previous bills during 2019

1
Mohammed
iD Mobile Employee
3 years ago
Danai
Civilian
DanaiCivilian
asked in Community Archive

Error 69-cannot send message with ID????

Hello I'm currently abroad (Greece) and recently I cannot send texts - I'm getting the message 'Cannot send message with ID error 69' - do you have any idea what is this and if I could do something about it???Many thanks Danai

3
Mohammed
iD Mobile Employee
3 years ago
David_F
Civilian
David_FCivilian
asked in Community Archive

Unable to register

I can’t register my new phone ( bought though Carphone warehouse) as saying either tel no , surname or date of birth incorrect- when it isn’t!! I can’t get through to any humans and thinking of sending it back through cooling off period. Can anyone help? 

1
Mohsin
iD Mobile Employee
3 years ago
C
Civilian
ChocofenixCivilian
asked in Community Archive

my3 text scam

Hi guysI can see about 8 months ago a series of my3 texts got sent, I just received one so it may be starting again. As with before, no number of sender only “my 3” and a password.manually went to three’s site and it indeed doesnt recognise the number but it’s concerningthanks for any advice

6
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
r197Civilian
asked in Community Archive

SIM replacement, please

I got my phone repaired, and either they didn’t give my SIM back - unlikely - or it got lost in all the upheaval. I could really use a new SIM card, please.

3
Mohammed
iD Mobile Employee
3 years ago
Reece
Civilian
ReeceCivilian
asked in Community Archive

iphone unlocking

I have an iPhone which was from an old ID mobile contract that needs unlocking can you help?It is an older IPhone SE

1
Mohammed
iD Mobile Employee
3 years ago
llecmrsc
Civilian
llecmrscCivilian
asked in Community Archive

Cashback redemption?

I've just upgraded my phone to the samsung s9 and it said at the top of the bundle advertised on iD about a £100 cashback via redemption. How do I do this as I have no clue. Thanks!

6
Mohammed
iD Mobile Employee
3 years ago
Rosemary Fraser
Civilian
Rosemary FraserCivilian
asked in Community Archive

Phone drops off Wifi

On Settings there is no mention of VM Wifi, it just says Chromecasr even when I have unplugged Chro mecast.

7
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
JessCookCivilian
asked in Community Archive

new sim doesnt work

I’ve switched to ID mobile and was told when I pitch my new phone and package from Carphone warehouse that when my phone showed no service to swap the sims over and out the ID one it and will work but the ID one isn’t working, saying no service 

1
Mohammed
iD Mobile Employee
3 years ago
Olliedog
Civilian
OlliedogCivilian
asked in Community Archive

No security codes being sent from bank

My phone is no longer receiving security codes when I change something in my bank account or want to check my credit card balance and more

9
Mohammed
iD Mobile Employee
3 years ago
Terms & Conditions
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