My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18810 Topics

K
Civilian
karenwakahiuCivilian
asked in Community Archive

My phone bill is way higher than expected

I am so disappointed in ID mobile. My bill is £51.99 a month, and now I am seeing a charge of £69.09 even though my cap is set to £0 so I can’t go over my monthly line rental. I have been trying to get a hold of someone and my attempts have been entirely useless. This is unacceptable. 

1
Mohammed
iD Mobile Employee
3 years ago
L
Civilian
Lukew89Civilian
asked in Community Archive

Top Cashback

Can someone from ID tell me why my top cashback cashback has been declined? I have paid all bills and followed all terms. £30. How can I raise a dispute about this? I signed up to ID based on the fact you are offering the cashback for what I have signed up for. Please contact me asap.

1
Kevin
Newbie
3 years ago
groovychick2020
Civilian
groovychick2020Civilian
asked in Community Archive

Coverage

i went on live chat as i was having trouble with network issues and i got told on live chat they yous dont cover that area ever since i have had id mobile coverage is rubbish

1
Ryan
iD Mobile Employee
3 years ago
B
Civilian
BillsmilesCivilian
asked in Community Archive

How can I Change name

My name on my account here is not the same as the one on my bank account. So I need to edit it for the direct debit. Tried a couple of times on the edit my account but it will let you change everything but your name 

2
B
Civilian
3 years ago
G
Civilian
gaialgianneriCivilian
asked in Community Archive

Bundle credit not appearing

Hi,I bought a bundle a week ago for my PAYG SIM but no credit appears yet. I did it once again but still nothing showing in my account and cannot make phone calls/send texts. I can see both transactions have appeared on my bank statement though…I have tried live chat over the last few days, but I only get response from a bot.Can someone please help.Thank you

1
Mohammed
iD Mobile Employee
3 years ago
E
Civilian
EddieMPCivilian
asked in Community Archive

Cancel my contract

Hello, I would like to cancel my contract. How do Ii do it? Thanks.

5
Mohammed
iD Mobile Employee
3 years ago
Jamiegans123
Civilian
Jamiegans123Civilian
asked in Community Archive

sam deactivated

My sim has randomly been deactivated for no reason. 

1
Mohammed
iD Mobile Employee
3 years ago
TREBLE TREBLE CHAMPIONS
Civilian
TREBLE TREBLE CHAMPIONSCivilian
asked in Community Archive

screen not working

my screen not working phone isn’t coming on but they still a light flashing at top

1
Mohammed
iD Mobile Employee
3 years ago
K
Civilian
kate owenCivilian
asked in Community Archive

Hi I need to speak to a real person asap

Hi I need to speak to a real person asap

1
Mohammed
iD Mobile Employee
3 years ago
D
Civilian
damayanthi16Civilian
asked in Community Archive

missing charger

I bought an i phone 11 and Id mobile agent told me that I will get a charger as this model is last year one.so I didn’,t get a charger as I really need one , PLS KINDLY provide me a charger I really appreciate it.  Also I have given a £50 wine voucher which seems no use at all to me as I do not drink wine so pls can u kindly give a cash back or different retailer voucher pls.Thanks 

1
Mohammed
iD Mobile Employee
3 years ago
T
Civilian
Tim SCivilian
asked in Community Archive

SIM disabled following upgrade

Hi I upgraded on Monday and you disabled my SIM on Tuesday. No service or new SIM since then. Help please.  

5
Mohammed
iD Mobile Employee
3 years ago
Moojoe
Civilian
MoojoeCivilian
asked in Community Archive

Live Chat

How do you contact these people, I have been trying for days now and Live Chat always down. Have an issue that I need to get sorted and no one to help. 

3
Mohammed
iD Mobile Employee
3 years ago
NelsonPK
Civilian
NelsonPKCivilian
asked in Community Archive

Texts failing to send

I have a OnePlus 5T which I have been using without problem since I bought it when it first came out in November 2017, initially on Tesco Mobile and, since June 2019, on iD.I have been able to send and receive text messages without any problems until the last week or so when I am frequently but not always unable to sent texts - it says sending for several minutes and then comes up that it has failed to send. My wife and stepsons’s phones are also on iD and are not experiencing the same problem.I have not changed any settings on my phone so I can’t understand why things have changed.

6
Mohsin
iD Mobile Employee
3 years ago
dydzia9b14
Civilian
dydzia9b14Civilian
posted in Community Archive

I have problem with my order

please contact with me , I have problem with my order, best regards Edyta (Removed)

8
Mohsin
iD Mobile Employee
3 years ago
N
Civilian
NUFCDAVID90Civilian
asked in Community Archive

disgusting service

Absolutely disgusting Internet speeds I haven't even paid my first month bill im in  my cooling off period and I'm thinking of leaving it takes forever too load an Internet page 

2
Ryan
iD Mobile Employee
3 years ago
Jandy
Civilian
JandyCivilian
asked in Community Archive

My phone and account have been hacked and I can't talk to anyone at IDD

Hi my log in details for my account stopped working, I thought i had forgotten them but it seems more like they have been hacked because I put all my details correctly and it says that they are not in the system which is impossibile cause last month I could log in. Are ID selling the same card number twice? Because I called to my number from my mom's just to find where my phone was at home, at 2am, and with my phone in the other hand somebody else pick up the ringing talking some foreign language. It was scary at least. Someone else is using my phone number too, and I just noticed it by mistake. It is not fair as I'm paying for it and obviously not legal. With no support from ID available at all, I need to know if I should cancel my direct debit to be safe in case they can hack my bank account as well. I want to make a complain but the live chat is worthless as it always answer the same, even if I'm asking different things. Your customer service 7777 isn't working at all. I need to tal

1
Mohsin
iD Mobile Employee
3 years ago
M
Civilian
Maddo999Civilian
asked in Community Archive

how can I change my number

Is there any chance I can change my number please

1
Mohammed
iD Mobile Employee
3 years ago
NeilC70
Civilian
NeilC70Civilian
asked in Community Archive

Cancel SIM - return

HiI want to cancel my SIM only contract within 14 days, which end on Sunday. This is incredibly frustrating to do as I have never used the SIM and so can’t get a code to activate an account and there’s no-one available via the live chats!Please contact me asap.

4
Ryan
iD Mobile Employee
3 years ago
S
Civilian
Sarah1janeCivilian
asked in Community Archive

overcharged bill

Ive been charged £50 instead of £26.99 there is no one I can talk to about it to explain my bill to me

3
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
SuyapakCivilian
asked in Community Archive

overcharged on my November bill

I’ve been overcharged £49 on the November bill. I need you to reimburse as my plan includes unlimited texts and calls and this charge is out of context.ive been trying to get in touch with you by phone only to tell me to get in touch  via ID community. So far not impressed by customer service and the overcharge for no apparent reason.I’ve looked at the bill and it doesn’t have any registration as of why you took that amount of money.looking forward to hearing from someone very soon.Suyapa King 

7
Mohammed
iD Mobile Employee
3 years ago
E
Civilian
EYongoCivilian
asked in Community Archive

Keeping ID phone number with new provider

Hi all, I decided to leave iD late last month and requested a PAC code as I would like to keep my number with my new provider. However, I haven’t received my new SIM card and my PAC code is expiring over the next few days. Is there anyway that I can keep my number?

1
Ryan
iD Mobile Employee
3 years ago
B
Civilian
Bennett1991Civilian
asked in Community Archive

Overcharged on my November bill

I’ve been over charged on my November bill. How do I speak to somebody about getting this refunded?! I would be very surprised you aren’t in breach of your DD guarantee seeing as you haven’t made any effort to refund me the difference. Please respond to this ASAP!

1
Mohammed
iD Mobile Employee
3 years ago
L
Civilian
laura.111118Civilian
asked in Community Archive

outstanding balance due to moving house

Hi could someone help me just confirm something.  I recently moved house and I pay for my phone monthly via direct debit. I logged into the ID app tonight and it said outstanding balance of £41.99 as today is the day my bill would have been paid via DD.  Has this payment not gone through Direct debit as we haven’t called the bank yet to change our billing address etc. Do I need to change any settings to update my direct debit billing address is updated? Many thanks!

1
Mohsin
iD Mobile Employee
3 years ago
Chaz nicol
Civilian
Chaz nicolCivilian
asked in Community Archive

Texts showing failed

Since I’ve been with id mobile my phone keeps sending the same txt about 7 times but tells me it hasn’t sent messaged failed anyone help

1
Mohsin
iD Mobile Employee
3 years ago
D
Civilian
dpyates021gmail.com
asked in Community Archive

cannot make voice calls. sms works ok

Unable to send or receive voice calls. Am able to send and receive sms OK. Data reception is ok too.

1
Mohammed
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?