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My iD.

Everything you need to know about iD Mobile.

10000 Topics
Aaron Thomas
Community Member
asked inCommunity Archive.
billing help
I was wondering if anyone working for ID mobile would be able to help with a billing , I can't get onto live chat or fAcebook , any help would be appreciated as going to be totally cut off by tomorrow . Many thanks all
91
Kash
A
asked inCommunity Archive.
Please delete my community account
There is no way for someone to delete their own community account. Lots of other posts confirm this. So can someone please delete my account on this forum for me?
231
Kash
Julian Hawkins
Community Member
posted inCommunity Archive.
stolen phone
My phone has been stolen and I can’t remember my password. Could you email me a link to change password
191
Kash
Grace E
Community Member
asked inCommunity Archive.
How long does it take to get referal money?
I referred my brother to ID mobile back in July. He definitely used the link so I should be getting the referral money. I haven’t heard anything since, how long should this take to come through?
452
Kash
Ses6jwg
New
 Contributor
asked inCommunity Archive.
change contract plan within 14 day cooling off
I took out a pay monthly contract with phone 7 days ago. The contract was £39 up front and 20.99 a month over 24 months including handset. The same contract is now £19.99 a month with no up front. As i am still within the 14 day cooling off can i request my tariff is changed to price match?
382
Kash
user2021
Active Contributor
asked inCommunity Archive.
What can I do to protect myself from the sim swap scam?
What can I do to protect myself from the sim swap scam? Can I ask ID to never transfer my phone number to another sim card without speaking with me in person?
93125
andewhite
A
Active Contributor
asked inCommunity Archive.
Transferring SIM card
Can I simply transfer my existing ID SIM card to a new SIM free phone without needing to unlock it?
864
A
P
New
 Contributor
asked inCommunity Archive.
Upgraded to SIM Only in last month of handset monthly contract - what has happened?
My monthly handset contract (spanning 24 months) ends at the end of this month, so I have upgraded my plan to a SIM only deal. I did this online; the order was finalised, complete with an order number; and there were assurances on the order page that my new plan will be active on my current SIM. However, while I have received a confirmatory email stating that my order has been processed, this change in plan has not been reflected on my account - which still states that I will be paying my old contract rate at the next billing date. Moreover, this email states that a new SIM card is on its way - despite the order page stating that my new plan would be active on my current SIM. When will my new plan be formalised on my account? And will my current SIM be adjusted to the new deal so I retain my number (as was presented on the order page)? Please advise.
2015
G
M
Community Member
asked inCommunity Archive.
brand new phone running hot
I've a brand new 14 plus iphone who's running hot with minimal usage and battery dying very quickly. Matthew
131
Kash
S
New
 Contributor
asked inCommunity Archive.
Transfer phone number from my account to another person
Years ago a took out a contract for my son. He is now 18. What's the best way for him to setup his own account (assuming he passes a credit check!)? The obvious way is for me to request a PAC for the number and then for him to apply for a new account and supply the PAC. However will that be allowed as the source and destination mobile network are the same. Or would it be easier to go to another network for 14 days! Which seems a bit daft!
9621
Kash
ADT93
New
 Contributor
asked inCommunity Archive.
Refer a Friend iD Mobile is a SCAM!
A family member took out a 24 month iPhone 14 contract. I recieved an email that my referral was recorded. So far NOTHING!!! I contacted customer service who passed the matter onto the ‘appropriate’ team...still heard nothing!! DO NOT REFER FRIENDS AND FAMILY as this is a blatant iD Mobile SCAM! Why are you SCAMMING us????
641
Kash
Philip Carson
New
 Contributor
asked inCommunity Archive.
roaming charged
Hi. I recently went abroad to Turkey and before I left the UK I turned roaming off and my mobile data and signal off completely relying on Wi-Fi in the hotel yet I have still been charged additional charges for texts and calls.
1505
Kash
E
Community Member
asked inCommunity Archive.
Travel allowances- SE Asia/Aus/NZ
If I were to get a pay monthly iPhone 11 from ID, does this include data/calls/texts abroad. I’m travelling SE Asia/Australia/New Zealand so would this plan (or any other plans) allow me to use data in these places and still be able to call the local numbers, like emergency services in Thailand for example.
1841
Kash
Vijay Trivedi
New
 Contributor
asked inCommunity Archive.
Free Samsung Ear Buds
I just upgraded yesterday to Samsung s23 pluss £32.99 and £385 upfront cost, the offer said I will receive free Samsung ear buds with this offer, received my phone today I have not received the free Samsung ear buds that was clearly stated on the website. I went for this deal because of the free ear buds. Can someone help me with this.
5759
I
Troberts113
Community Member
asked inCommunity Archive.
how do i know if i have upgraded my contract or have two contracts at the same time
I just upgraded my contract and was told in my email to wait around 24 hours for the plan to change, but everywhere I look online says 30 minutes. I want to make sure that I have not paid for a second contract instead of upgrading to a new one. I’m worried I’m now being charged for two individual contracts instead of one upgraded one
371
Kash
Michael Lee Taylor
Community Member
asked inCommunity Archive.
I'm not a customer but a victim of ID fraud
As the title says I am not a ID mobile customer but a victim of ID fraud and haved received a final demand letter. How do I get this resolved?
221
Kash
S
Community Member
posted inCommunity Archive.
change my sim
Hi I have an ID sim contract with you and it runs out on the 20th September, I would like to cancel that and start a rolling sim contract. Please can you help?
121
Kash
Pauline Sturgeon
Community Member
asked inCommunity Archive.
copying my number over from another provider
When I click on the link to change my number over I am getting a msg to say the requested URL was rejected. Why would this be?
111
Kash
Peerlessgt
Community Member
asked inCommunity Archive.
iD mobile account
I have an ID contract on my own phone and one for my daughter. I’ve now updated her phone and have a new contract but how do I cancel her old one. When I login I only see details of my own contract and can’t access her bill. I have a service user number if that helps?
401
Kash
Zane Iraide
Community Member
asked inCommunity Archive.
contract finish and i want just witch to sim only
Hello. My contract is finish this month and I would like to keep my mobile number and take sim only. What I need to do?
1001
Kash
S
New
 Contributor
asked inCommunity Archive.
cannot change to id mobile on my old number
Thanks for help this message come across to me. We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. I am intending to keep my old mobile number and change to ID mobile. please help!
381
Kash
Jordan Booth
Community Member
posted inCommunity Archive.
billing date change
Is it possible for me to get my bill payment date pushed back a bit if I’m struggling and won’t be able to pay it on time?
2521
Kash
A
New
 Contributor
asked inCommunity Archive.
Number wont port and its been over 8 days
Ive recently tried porting my old number from 3. It says its supposed to have changed on the 6th of September, however all ive gotten is two messages saying it’ll be done soon however its been too long. Really need my old number back, any way to get an update. Thanks!
1055
Kash
K
New
 Contributor
asked inCommunity Archive.
Proof of Usage Required
Hi, I require Proof of Usage for my insurance company. I have also blocked/blacklisted the phone and require proof of this. Unfortunately idMobile’s chat service is not working and I received no documentation confirming the phone as reported lost. Thanks, Kam
233
Kash
Themaestro023
Active Contributor
asked inCommunity Archive.
Botched SIM upgrade moved me to PAYG, want to move number across to new PAYM
After a botched sim upgrade deal my PAYM number was mistakenly moved to PAYG. I have now sorted the mess by taking a new PAYM contract but want to move my number to the new contract which is still with ID Mobile. When I tried to do this on the order form it said ‘we cannot move PAYG to PAYM internally’, whatever that means. So how can my number be moved across?
514
Kash
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