My iD.

So I opened an ID Mobile contract back in August 2018 for two years and to my knowledge everything was paid up, sometimes I would have to ring up and make manual payments but I did this on time etc. At the end of the contract I phoned up and explained multiple times that I no longer lived at the address listed (can provide proof) and that I had been locked out of the user account and that I didn’t want the contract to renew. My family member had taken over the contract and billing and I had expressed to a lady on one occasion that I didn’t feel comfortable with this and just wanted the account closed. I made multiple like MULTIPLE calls about this and even had the password manually reset and thought that was the end of it. That said, the contract went into rolling despite me asking for it to end. In January 2021 I got notification of a late payment via Clearscore because the contract was still running. I rang up and made the payment myself and it should be apparent that the name of the payee was different to the person ID mobile let own the account (against my wishes). All that said, at the time I was told that due to the circumstances this wouldn’t count as a missed payment but on my credit file i STILL have a missed payment of £0 balance for December 2020 and January 2021. Is there anything that can be done about this knowing that I specifically requested on multiple occasions for it not to carry on especially since the account was impossible for me to access! The contract itself should have completed and I thought it didn’t rollover but to this day this situation still frustrates me.

Hi I recently got my dad a new phone and switched him to ID. He didn't get a SIM with his phone so I had to order a new one. I can't find the mobile number for this SIM anywhere on it so used the one provided in the email when he got the phone. This was obviously not the correct number and he has been without service for a few days now. How do I A) find the correct number for this SIM and B) switch from the number I transferred him to to this new SIM Thank you

My spending cap doesn't work, Can u get some help please?

My current 12 month sim only plan ends in March 2024, can I pay to leave it now because there is a more competitive plan available?

Sim only there is unlimited everything 1 month rolling however 3 different prices can you explain the different

Hi there, I’d like to leave I-D- i have only just joined but my service is terrible so would like to go elsewhere. Can you please confirm how many days after signing up that I can cancel thanks

I've been cut off from my old network (Vodafone) but I haven't received any confirmation (via email - I now have no access to texts) that my old number is being ported at all. It has now been over 24 hours and I'm still waiting for the number to be ported. I can't even sign up for an ID mobile account with the email address I want to use because it verifies who I am using text verification, and of course I have no access to texts. Can someone please let me know what is happening ASAP? I can send me actual account details privately as this email address is not linked to my actual ID mobile account.

I am very very angry with the service of your company. Since getting my new mobile more than 12 months ago I keep running out of data which never happened with my old mobile and I used alot more on my old mobile. You charged me so much more in add ons. When I went in a mobils phone shop the assistant told me he thinks you are scamming me. Now I kerp running out of data and every time I try to change my plan or apply for add ons it says it cant carry out the transaction. I am so frustrated with your company and I wish when I got this mobile I hadnt signed up with you.

Has anyone had iD mobile actually uphold the consumer rights act 2015? I have a Genius Bar report from Apple stating that my phone has an inherent fault and that the handset should be replaced under the consumer rights act. I have made numerous complaints to iD mobile trying to get a replacement and they’re refusing to uphold the law. This is literally fraud and their scamming me. I’ve reported them to trading standards, but any advice would be much appreciated. The stress this has caused me has be horrendous and has been ongoing for 9 months.

I have installed an eSIM on to my Pixel 7 but it seems to have disable my iD Mobile SIM from the settings. The iD mobile SIM is not being detected by the device, with no option to reactivate it or turn it back on. I have turned the device on and off, done a reset of the mobile settings with and without the SIM inserted and still not working. When I use the iD mobile SIM on a different device it works fine on the other device and surprisingly when I use another SIM on the pixel 7, the other SIM works perfectly fine on the pixel 7 with or without the eSIM activated. Can you please assist. Thank you.

I am currently with iD but want to change from sim only to a deal with a handset. My daughters also need new phones so is there a possibility of any kind of ‘family bundle’ deal? They are using iD sim only too.

I have recently got a new phone and iD mobile SIM but when I go on the website and input my PAC from Vodafone and other details, it just says ‘we’ve tried to process your PAC, but there is an issue with the information you’ve submitted’. I’ve tried this so many times and all the numbers are correct but it still won’t work - please help me!

I have an inclusive call contract but have just been charged for calling a private normal landline locally. How can that be ?

Hi I am looking to start 4 contracts at the same time, 1 for me, 1 for the wife, 1 for my daughter (over 18) and 1 for my son (under 16) I am currently with ID paying for my daughters contract phone and a SIM only for my son. Myself and my wife are with EE and our contracts have now completed. Do ID mobile do family contracts or give discount for multiple contracts take out at the same time?

Hi, my due date for my first bill was 4th October. Yesterday on the app I changed the payment day to 26th of every month which is the date I get paid. I assumed that you would take first payment September 26th which is before my original due date but you have taken the first payment overnight? Can you explain please? Thanks Garry Alston

My plan is “Unlimited Calls” - but does this include calls to 0345 numbers. I’ve seen references to 40p per min - but not sure whether these numbers are ‘in plan’ or outside.

I have unlimited calls Yet I called a 0118 903 xxx number and got charged?

I referred my Wife who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friend Clicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number. Can someone please help or a link that works XXXX All sorted ,,, live chat … worked XXXXX

Hi Picked up my new and sim from currys yesterday, having purchased online via carphonewarehouse. Assistant said sim should be active within the hour. Nothing yet. I tried to register with the app, but I do not have a temporary ID phone number? A bit stuck at the moment as to what to do. I have had no welcome to ID mobile email, so hoping it has gone through ok? Any suggestions as to what should happen gratefully accepted. Thank you

Hi, I have been on ID mobile for a few years, I have a Samsung, although the signal isn't great, I don't have any problems with sending/ receiving texts or calls, however, I have just moved my son over to a sim only ID contract and his signal is awful!! Every message he sends says it fails? I literally sent a message to him off my phone and a message to me off his phone in the same room and yet although he recieved my message, his said it had failed?

My DD has disappeared and I would like to know why.

Recently upgraded phone contract with iD in June. New direct debit set up and being paid. However previous monthly contract / direct debit continues to be debited from my bank account. I was advised at the time the old contract ends/rolls over to the new contract. Looking for old direct debit to be cancelled and refund of over payment. Thank you.

I'd like some information around my billing. My direct debit failed and now I have a bill for £73.98 with overdales. I have been on live chat and been told I can still make the payment on my ID mobile app which I can. If this was the case why has it been sent to debt collectors. This is really stressful if someone can help that would be great.

Hi, My number hasn't been transferred, I followed all the steps with the PAC number etc but when I send text messages a different number comes up.

I've been using my Samsung s22 ultra on iD for months but can no longer be heard when I make calls from home and keep finding I'm not registered on network. This has been for several days. I've been out, a few miles away today, phone perfect. Any ideas, I'm BH14SB area