Why has ID mobile not attempted to change my account, suspended my service and billing me 4 times the monthly amount

Hi could you please send me a replacement SIM card I've just got the phone and package but unfortunately someone has misplaced my SIM packet and thrown it in the bin. I purchased the Google pixel 8 last week.Thank you 

Hi,I am trying to switch to iD mobile network using PAC as I want to keep my old number. However, despite inputting the correct PAC, transaction number and all other details, the webpage keeps throwing error and asks me to try again later. Please can someone sort this out for me as early as possible? I tried using Live Chat but I couldn’t get through to the customer support.

I was told by and agent my SIM card would be activated today however it hasn’t and I still can’t see my new number to even be able to activate it. 

Is it possible to buy a specific number of International minutes (for example, 30 minutes for calls to France and 60 minutes to call the US) to use as needed, like an add-on? I am currently hesitating between SIM plan providers and the key difference is that while iD is cheaper, the other provider allows for international calls in the plan.If this is possible to do, how?

I am an ID customer due an upgrade, the phone I want to upgrade to costs £43pm. However on ID as a new customer, I would only have to pay £39pm. This seems ridiculous, so can I cancel with ID and then join again as a new customer? If yes how long do I have to wait to join? 

I was mucking around trying to get an eSIM to work (not concerned about this now) in the process of which I turned off my usual SIM. The slider icon didn't change to the 'off' position, but since then the SIM hasn't worked and I haven't been able to turn it on. The airplane mode icon on my Samsung Galaxy A54 5G has been semi-lit since then. I have:Restarted the phoneTurned airplane mode off and back onRemoved and replaced the SIM while the phone was offPerformed a soft resetContacted Samsung, who are insisting I talk to iD before proceeding And as far as I can tell this is the only way I can get help from iD

Hi there. I recently bought a new phone for my wife and have been trying to transfer her old number over to yourselves. When I enter all of our details it pops up a message saying our details don't match 

I have just signed up for a sim only deal but am not sure the previous contract is cancelled. How can I check? 

Frustrated!! Initially worked fine and last 6 weeks network/signal has been intermittent where I’m unable to make or receive calls unless using WhatsApp! I’ve tried resetting the phone numerous times and tried everything suggested in the ‘chat’ from others having same issue, regarding settings etc. Checked network coverage status, etc for my area and says all is good it reckons. Tried disabling my Wi-Fi on phone which 4G makes an appearance, but disappears once I turn Wi-Fi back on again, and oh my signal only has x1bar 😫. Please, please advise 

I am 10 months into a 2 year contract, my Pixel 8 has developed the ‘green line’ - US link below, but the internet is full of similar issues.https://support.google.com/pixelphone/answer/15009955?hl=en&sjid=18206310801282206670-EUHow do I get this repaired? I can only see reference to handsets under 30 days old.Cheers 

Hi, I have two ID mobile accounts. The first one I purchased is recognised in the app. However, the second account is not recognised, and I constantly get the "Sorry your details do not match our records" error message . I have checked the information that I have inputted many times. However, keep getting the same error message. I have looked at the chat forum and can see others have had this same problem. However, I cannot seem to resolve this issue. Please can any one help or advise? Thanks.

Yesterday I lost phone signal and wi fi ?!?!? Just want to speak to someone to resolve and getting nowhere?!?

I’ve cancelled my phone number on ID and it will be deleted once 30 days are up i have 11 days till the number is deleted. I am still getting charged for the number, would i get refunded the money because we cancelled it, so far we’ve paid 1 bill close to a 2nd.

My Postcode area is SY1 Shrewsbury. I don’t know how to check if there is an outage. I’m a new customer, also.

Since changing to iD in Dec 2023 I have been unable to guarantee being able to either make or receive calls. I have a new iPhone 14 which is not the problem. When trying to make a call the coverage bars often disappear and I have to wander about to gain coverage, despite there being no registered problem with iD when I checked. The calls often do not register and when I am able to connect the call often is dropped. In addition the quality of the connection is very poor. As well as problems making calls frequently hear that family have been unable to reach me as their calls have not connected or just rung out yet there is no record of the call on my phone.I am in my 70s and need a reliable service. This cannot be right! This service isn’t fit for purpose and would like to be released from my contract without penalty. How can I contact iD    

My husband and I are both with ID and neither of us can make or receive calls. Whenever we do the person on the other end can't hear us. The person on the other line can be heard absolutely fine but they can't hear anything from either of us dialing off an ID phone. I have complained about this already and my husband was sent a new SIM ( I was promised we would both receive new Sims which didn't happen). There has been absolutely no improvement since my complaint and my husbands new SIM has made no difference whatsoever. Both of our phones have been rendered unusable and there seems to be no sensible solution.Why am I paying a monthly charge for two phones that don't function as phones?!  I have just lost my Grandma and it is currently impossible to phone Grandad to check in on him. The advice I have been given by ID hasn't fixed the issue and I cannot believe I am paying for a serious lack of service not to mention the fact it is impossible to actually s

Whenever I use live chat portal I have to get past the bot first and this involves me asking lots of questions - just trying to get to a live operator and over to a human. Does anybody know any key phrase to get through to live operator ? 

I am using a sim in my MiFi with unlimited data but struggling to get any data? What am I doing wrong?

I know this is an often asked question, but none of the other answers are suitable. Here’s why:The sim is for my car and the car does not have a way of reporting the number. The sim is Micro, but my phone is nano, and I don’t want to snap the adapter off to put it in my phone. I can’t make calls or SMS from my car None of my emails from ID have the number in full. my first bill just has the last four digitsSo, I’m hoping I can just email them somewhere and have them tell me, but I’d like a clue as to what information they will need, just my account number or the barcode from the sim credit card???

I have been an ID customer for a few years, I set up a new contract, with a new phone for myself and had planned to keep my pay monthly sim and phone for my daughter. When I put the new sim in to the new phone it automatically assigned the mobile number on my account during activation, making my old sim obsolete.  My account only shows the sim only plan and not the new monthly plan.  I don’t know how to split the plans or cancel the sim only so that my new monthly plan can be viewed.My old sim is now not recognized and I’m lost at what to do. Any help would be gratefully received.Thank you   

I’ve replaced my physical SIM with an eSIM on my iPhone 15. I cut and pasted the carrier instructions from ID to manually add the eSIM. I’m now a bit baffled by the iPhone settings which I’ve had to play around with to get the eSIM to work. These settings work - but are they the optimal settings?My phone settings areDefault voice line PrimaryMobile data; PrimaryAllow mobile data switchingSIMsPrimary data On (mobile phone number)Secondary On5G data on for bothIf I turn off Secondary then I lose all mobile and data. Could someone share their eSIM settings that work on their iPhone please. I’m not confident I’ve set the iPhone up for best performance. 

I’m asking a similar question to one others have asked about my upgraded account. I’ve just had an upgrade from a SIM only to a phone plus data deal. I was offered an unlimited data loyalty, but my plan only shows 10GB data and there is no indication of anything on the “View Add-ons”. Please could you confirm that I do have unlimited data?

When I try to port to I’d it keeps saying details not matching what I’d hold ,but have checked but still won’t port 

I arranged for my old phone number to be switched to my new phone by registering my PAC code but on the day it was scheduled to happen I was overseas. I’m back in the UK now but my number has not been switched yet. Do I need to do something to make this happen?