The app worked when I first joined iD then when the app was updated it won’t show my allowances. I can log in to see my bills

Unable to receive calls after transfer Hi there I've recently transferred over to ID and I can receive, send text and make calls from my new handset and they show as my old transferred number but incoming calls are all going through to my old handset. I need this sorting asap, can someone please help.  Thank you 

Hi, I’ve taken out a new iD contract via mobiles.co.uk, and as part of that I supplied the PAC from my current network (giffgaff). I have received an iD SIM and put it in my phone, but it does not seem to be registering - it just says “Emergency calls only”. The phone number did not come on SIM card holder or in the envelope, so I have no idea what the new number is. The SIM manager on my phone recognises that the SIM is an iD SIM, but also says “unknown number”. I was told my PAC transfer would happen yesterday (27th) but it clearly hasn’t as my giffgaff SIM is still connected.Can anyone advise? Thanks!

Wondering if anyone can offer some help or advice.…I purchased a monthly rolling sim for my daughter around 3 years ago for £3.99 per month. Since then I have moved home address, updated emakland contact number.My daughter no longer needed the sim so I cancelled the DD with my bank and thought that it would automatically cancel the sim as it was a monthly deal.Fast forward 3 months when applying for a new mortgage my lender tells my that I have a default on my credit file.which came to me as a surprise as my score has always been excellent and worked hard to keep it that way.after investigation, i owe ID mobile £16 which they have placed defaults on my credit file.I immediately contacted customer support and settled the debt and was told to contact back in 48 hour as they would be able to remove the default down to the circumstances.i have now been told by a customer service member that the team have decided that

Hi, I am trying to find the cost of calling Spain from the UK. The links I have found are not working for me. Does anyone have this information? 

Hi, new to Three and my voicemail notification will not clear?

I have inadvertently ended up with two ID mobile accounts - I signed up for a new phone and received a new number - I thought the accounts would merge but they didn’t and because I kept my old number, I have no access to the account which has a different mobile number.  I was contacted for outstanding bill but it directs me to my original account of which there is no outstanding balance.  I need to speak to someone as I’ve no idea how much I owe or how to pay.  The phone numbers for ID mobile, automatically take me to my original account.   Any help greatly appreciated.  

I am off to the USA for two weeks shortly, I have an ID mobile pay monthly sim only deal but it does not include the USA in its roaming countries, what are my best options.

I just bought an iD e sim and my mobile data is not working i have activated the sim but the data is not working please help me

I am new to ID Mobile. I have not setup voicemail yet, however I have had text messages to say I have  voicemails. when I go into voicemail and click call voice mail it says I need to call Id Mobile to setup a pin. What is the number to call to set this up? I have tried 123 and the full number ending in 123, however it still says call IF to setup a pin. what number do I call to set this up?  I am currently abroad in Greece. 

I’m unable to access the app. Keeps saying “unable to connect to if mobile please try again” I’ve been trying since yesterday! 

Hi, when I upgraded I had a link for 3 months free Apple TV+ but when I click on it it takes me to a page with the message "UID missing or incorrect.Please can you advise me how I can redeem the offer? Thanks 

I either have forgotten what I put as the last name or the DOB I had entered but is there a way I can find my information or use your services without having to keep getting this issue?

Hi, I am looking to change my email for my ID mobile plan as my bills are all going to my daughters email and I have my own now? Thanks.

My upgrade is in 2 months time. I've just payed 2 months worth of my contract onto my phone and it won't let me upgrade? 

Hi there, I received a letter from a debt agency for £24.my online bills and bank statements are upto date and in credit.  I have a standing order. i am the only person in my household who has a contract with ID mobile.   please advise  

Hi! i need help i need bring my number from Giffgaff

i keep getting the message you have run out of credit and cant make further calls, it only seems to happen when ringing business numbers

HiI’ve recently been to Switzerland & Slovenia. I’ve been able to make calls, but unable to receive any.The person calling is getting the engaged tone.Very frustrating as I travel a lot.ThanksAndrea 

I'm in Currys and there is an issue with my account saying that I can't upgrade due to a payment when I have payed up to date 

My phone isn’t connecting my incoming calls it’s giving a dead tone and I can’t get live chat to connect do I need to cancel my direct debts so someone helps me 

Hi,I made the mistake of opening a new SIM only, 12 month contract instead of changing my plan to a lower price at the end of the contracted period.I have now managed to change my plan to £8 pm but I am also paying £12 pm for an unactivated SIM card. How do I cancel this SIM contract without paying a penalty? Should I just cancel the DD?

I have an elderly friend who currently has an ID mobile account. She pays about £6 a month and has an ancient flip phone. She has just been told (with it being 3G) it will no longer be operational by the end of the year and she needs to change it. She has no broadband and no home phone. Also no knowledge of the internet, WiFi etc. Can anyone suggest a good phone and contract that will suit her needs. TIA

Used to receive texts from Portugal but no longer am able have a friend with the same issue this is recent 

Hello all,I have made a complaint to iD Mobile back in June and last week received a letter from iD Mobile Complaints Team. Not happy with their approach - the only way for me to sort this out seems to be either calling by phone or sending a letter. I am almost deaf and would prefer emailing rather. Does anyone know how or who to contact to proceed with my complaint? Tired of online chatting as they always ask the same security questions and only tell that they will forward the complaint to the team. Not very helpful as it has always been their response. I cannot contact Ombudsman yet as I cannot get in touch with the iD Mobile team in a way that is most suitable for me. Please help.