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My iD.

Everything you need to know about iD Mobile.

10000 Topics
W
Community Member
asked inCommunity Archive.
help with APN settings
Dear all good afternoon , i need some help. just bought a router for my campervan and going to travel to Europe soon , I had a problem before of not connecting to the internet once abroad and i have been advised by the seller to fill in the APN profile on my router HUAWEI B535-232 CAT7, can anyone please help in how to create this profile to use it abroad? those bellow are the information needed from Id mobile 1- Profile name 2- APN 3-User name 4-Password Thanks in advance for any information.
71112
Tom
Steven MacMillan
Community Member
asked inCommunity Archive.
iMessage/ FaceTime activation unsuccessful
Hi all, I’ve seen this number of articles about this and just spend all morning onto Apple support about this as well. I upgraded from a iPhone 12 to iPhone 14 and I have continually got the message for both iMessage and FaceTime that activation was unsuccessful for 48 hours now. I thought it was due to Apple, however putting my sim I have for work (Lebara mobile) and bingo both FaceTime and iMessage were activated successfully all in around 60 seconds. put my ID mobile sim back in (it’s my main contact number!) and we end up with activation unsuccessful. ID mobile, what’s up, why wont this work? FYI I did port my number from 3, but that was over 6 months ago! can someone please help with this as it’s clearly not an Apple issue, but ID MOBILE
119220
Tom
Patricia Higgins
Active Contributor
asked inCommunity Archive.
Ringtone
I changed my ringtone via Zedge and it worked fine but today when I got phone calls it wouldn't work it's making a tone I didn't set anyone have problems like that?
285
Patricia Higgins
Keith Johnson
Community Member
asked inCommunity Archive.
amazon voucher not received
I joined i.d mobile on the understanding I would receive a £45 Amazon voucher but they've sent me a £50 wines voucher and as I'm not a drinker nor is my family it is of no use to me .How can I get this resolved please?
1206
Keith Johnson
K
Community Member
asked inCommunity Archive.
Mobile Number not switched over correctly
Hello, I switched my mobile over from 02 and got the text to say it’s confirmed over. It worked for a couple of days. But now it’s gone back to not working and my iMessage comes through as another number. Tried sorting it in setting but still not working.
835
Tom
Lee1966
Community Member
asked inCommunity Archive.
Old Number Transfer
Signed up with ID mobile through currys. I've requested to keep our old mobile numbers and have been given yesterday as the transfer date 29/08/2023 - still waiting for the SMS to confirm switch is complete.
341
Tom
J
Community Member
asked inCommunity Archive.
phone contract
got email saying phone is being processed but havebt heard anything from yesterday
81
Tom
bluemoonway
Community Member
asked inCommunity Archive.
Proof of usage
Hi there I have been asked by my insurer to provide them with a “proof of usage” - please could someone kindly arrange this? Thanks Gareth
101
Tom
Mat Hakl-Law
New
 Contributor
asked inCommunity Archive.
Transfer of Old Number to ID Mobile
The transfer was scheduled for yesterday, nothing happened. Now my old phone is no longer working with my old number. Stuck without phone, making work impossible. Please how can I get this pushed through
812
Tom
S
Community Member
asked inCommunity Archive.
Phone received but SIM card not received
Hi, I received my iphone today but did not receive the id mobile sim so I cannot set up my number. Was the sim card meant to be sent out with the phone? If so, I have not received it. Please help. Thank you. Samreen
152
Tom
T
Community Member
asked inCommunity Archive.
forgotten password no longer have the sim
I thought I’d cancelled my contract and threw away the sim can’t remember my password and as I don’t have the sim I can’t reset it to get into my account
217
Tom
Diane Carole
Community Member
asked inCommunity Archive.
New phone but no number or sim
Hi, I signed up for a pay monthly package on Wednesday 23rd August. The Phone arrived on Friday 25th but there is no SIM and the number that I wanted to port across from 02 is not recognised. I completed the PAC code as part of the application process but when I try to sign up to the ID mobile app with it, it is saying “number not recognised” so, how do I get my sim delivered and how do I get my number to transfer across from O2? thanks for your help.
1013
Tom
M
Community Member
asked inCommunity Archive.
corfu data roaming costs
I have been charged for using my data roaming in Corfu, I didn’t go over the limit.
2685
Tom
bevstead
Community Member
asked inCommunity Archive.
What is iD Mobile's contact number?
is there a customer service contact number for ID
3825647
andewhite
B
Community Member
posted inCommunity Archive.
2 sim cards for the same account
I have ordered a new SIM card but it hasn’t arrived. I think however I’m being charged for this new SIM card and my old I’d mobile sim card
512
Tom
Mahid
Community Member
asked inCommunity Archive.
Can I use my current allowance of 100gb nd unlimited txt and call abroad somewhere like japan or egypt? or do i need to pay beyond my allowance?
Hello, I am kinda confused as to how the roaming system works, for example if i were to travel to japan would I have to pay per MB used or would I be using my data from my current allowance?
9208
Tom
Pamela Hancox
Community Member
asked inCommunity Archive.
no signal
Hi. I have an iPhone XS. I have had an ok signal for last four months whilst with I’d but now I have just one bar on 4g. Is it my phone. Or is it I’d?
372
Tom
Duane White
Community Member
asked inCommunity Archive.
roam
Is roaming free in the Greek Islands?
1772
Tom
Lily-Rae Hewitt Jas
New
 Contributor
asked inCommunity Archive.
HELP! My sim card has not arrived (nor have I received tracking)
Ordered my new sim card with my monthly plan days ago. Got an email and have since set up a direct debit etc but my new sim card has not arrived and I have not even received tracking details. If this is not sorted by tomorrow, I will have no choice but to cancel my direct debit and plan with you and go back to my old provider. Please give me a tracking number right away.
7917
Tom
R
Community Member
asked inCommunity Archive.
ranaz
Hi I have logged in fine trying to go on to my account I.d and it don't log me in. Says user or password wrong?
326
Tom
J
Community Member
asked inCommunity Archive.
New contract
I have recently taken a new contract out with you and my old number was supposed to be transferred today. I have contacted my old provider to be told that they have not received anything from you so I will be charged another month. I can not access my account as the security number does not come through and the live chat keeps saying too busy. I would like to speak to someone ?
835
Tom
U
Community Member
asked inCommunity Archive.
Multiple Sim Only Numbers on One (Family) Account
Is it possible to have 3x Sim Only numbers for my family on my ID Mobile account rather than having to create an account for each?
2363
Tom
U
Community Member
asked inCommunity Archive.
VAT Invoice for Sim Only Billing
Would I receive a VAT bill each month if I signed up for a Sim Only deal? Any chance I can have a look at an example of the monthly billing?
6235
Tom
Whittaker Gillian
Active Contributor
posted inCommunity Archive.
no signal at all
Hi I have no signal at all , this ridiculous every time I ring someone it goes off same if someone rings me , I've never had such bad signal until I joined id
498
Tom
C
Community Member
asked inCommunity Archive.
transfer
Why won't my pac code work I have been told I'm inputting wrong information when I know I'm not
623
Tom
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