My iD.

Hello, I have been with ID for about 7 months now and last month, I got my upgrade offers which are actually quite good. I wouldn’t need to be credit checked I have been informed as the upgrade options are based on credit, payment history etc. which has already been determined hence the offers. Anyway, I have found a phone I want to get. It’s a good offer and I don’t want to miss it. My question is, if I go to my local curry’s store and do the upgrade there, will I be credit checked? I need the phone ASAP and cannot wait till Tuesday for delivery. Sorry if i have been rambling, just hard to get a straight answer, feels like I have been looking all day. Thank you in advance! George.

Hi, I was in Norfolk, near Sheringham last week and I was charged for data roaming while I was walking along the coast. I did get a text warning me but unfortunately didn’t actually read it until I had already used the data. I have a cap in place so its not too much money, but I would just like to know how this can happen when I haven’t left the country. I have seen that some other people have had this happen in the Cromer area, which is close to where I was. Is there some kind of issue specific to this area?

My phone was paid off last October yet still being charged the same amount, tried using the chat feature but it is just a loop that takes you around pages all stating the same crap. How do I talk to anyone about the billing? Been charged for 10 months since contract ended but cannot get through to anyone either by phone or the chat

Rest of world browsing has cropped up on my bill for August. No idea what the term means and why it costs so much. I was travelling to France/Belgium on the day the cost was incurred. Never had to pay for use in Europe before.

I have a new phone but I am using my old sim which works but I signed up for a new contract which is not being recognised by my mobile.

I just bought a Nokia X10 5g capable phone to use in a 5g coverage area post code CF62 7JB. The phone does not offer a 5g connection option in the settings. Researching ID website I see no Nokia phones at all on the supported phones list, and only a few manufacturers actually supported. It appears that ID are disabling the option to connect to 5g on my X10 phone, why is this? Very frustrating. Do I have to cancel my ID contract and switch to a network that does support my Nokia 10 phone, or buy a new 5g phone from the ID supported phones list? Regards

Hello I have been charged £45 for 4mb of roaming data while I was still inside of the uk today as I travelled from Scotland to Belfast and I would like to know what you would do with this as a company that I’m with as I shouldn’t have been charged with this as I was still in the UK

Hi there, I recently purchased a data add on but because my signal was terrible I didn't think my request had been submitted so I clicked the button again, now I've been billed twice! I'd like to find out if I can get a refund for the second data add on? I only intended on purchasing one. Thanks

I'm thinking of joining iD mobile as they have some good deals but I have a few questions I'm hoping someone can help with. I was told on ID live chat that if my phone has 4g calling capabilities it will work. However looking online that doesn't seem to necessarily be the case. I've also found 2 lists on here with the phones 4g/Wifi works with, my phone is on one here https://www.idmobile.co.uk/help-and-advice/approved-handsets but not the other I found in a community thread. I can get 4g & WiFi calling on EE and want to keep this. I have a Motorola G82,it was bought sim free. Because of the above and that I've never been on the 3 network before I'd probably try a 1 month sim and then cancel it after the 30 days if I had issues. if I do this would I be able to port my number across at a later date if I continued with the sim rather than straight away? Also is a credit check done for the 1 month ones, I'd pass ok but not sure if I then cancelled it and took another one out elsewhere if it wouldn't look good. Thanks.

Hello I upgraded to the Pixel 7a and received the phone on Monday, however I did not receive the free Google Buds that were part of an upgrade offer. Please can you help? ThanksAndrew

Left O2 at the end of July. ID mobile sent me a SIM card and I've not been able to use my phone since as it states "Invalid SIM card. Network locked SIM card inserted" on my device. It works in my husbands phone. So frustrating trying to speak to someone at ID Mobile and I just feel like returning back to O2. Feel like nobody is answering what's going on with this SIM card. Can anybody help?

This data sim has worked perfectly in my car for about three years. However, I recently drove to Germany and didn’t want to be charged a fortune for international roaming so pulled it slightly out. On return I pushed it back in but now it’s not working. Any thoughts?

I referred a family member just over a week ago and she followed the instructions and entered her account number when prompted. The web page stated " thanks- your referral has been registered. We just need to run some checks on your account, then we can process your reward" This was some days ago, however the referral is not showing up in my refer a friend dashboard. Can you help please?

Hello. I just checked and says you received my parcel so wanted to triple check that you have now cancelled my contract.

Hi ordered SIM card last Friday so tomorrow will be a week still no SIM card ? Can I get another one sent out asap please

Hi, I have just signed up to ID Mobile. I applied online, said I wanted to keep my existing number, provided a PAC Code by texting 65075 entered a switch date of 14 Aug. I then received 6 emails including: Welcome, Order Number Plan Details and Get Started Direct Debit setup confirmation The Plan details email has a GET STARTED Button, that takes you to “How do I get started with ID” in this forum. Step 1 has a link to ID Account. The link doesn’t work, has an error message “ We're Sorry ....but the link you have clicked is either incorrect, or no longer available.” I find the register page anyway, it requires Phone number, Last Name and Year (not Date) of Birth. It doesn’t accept my combination of my phone number, last name and YOB. It does accept my last name, YOB and a phone number given in the Plan Detail email, presumably a new SIM number. However I don’t have that SIM, I had specifically asked to carry on using my existing number. So I am unable to receive the 8 digit security code and therefore unable to register and check the details that IDM has used to set up my account, which their emails ask me to do. Not a good start. Questions Why has IDM assigned me a new number when I asked to continue using my existing number, sent them the PAC code and switch date in the application? Why have IDM not confirmed my switch date and that I am keeping my existing number? Do I have to wait until 14 August before I can set up an ID Account and check my details Am I going to have continuity of mobile access on my existing number, or am I going to lose it on 14 August. Thanks for any answers

I purchased a phone 3 years ago for grandson and have paid monthly charge for him ,he now has my old phone and has put his sim in it and it is working but I need to change payment for him to monthly use only ( not to upgrade ) how can I do it ? He tried but because it's my bank account he cannot action it ,help please

My monthly phone contract is over and I have opted for a sim only deal to pay on a monthly basis. When I filled in my details it seemed that I could keep my old number because I was an iD customer. After reading articles I am no longer sure... do I need to do something to keep my current number when my new Sim arrives? Do I need to cancel my original monthly phone contract? If so how do I do that? I don't want to get caught out and not have an active plan if I cancel but don't have my new Sim yet.

Hi, I requested a STAC code instead of a PAC code from my old network. I would like to cancel and keep my old number but on idmobile network

I’ve went through all of the advice for how to make my roaming work while abroad and none of it has worked. I don’t understand what else I am meant to do. I’m alone abroad so need data available, if someone could get back to me asap with how to fix this issue it would be appreciated.

I have reached 80% of my cap but have unlimited minutes and unlimited texts and 4.2 gigabytes worth of data left where are my out-of-plan charges coming from? I arrived in Holland this morning but roaming is on in my settings Thanks in advance

Little or no internet in location LL22 9EW, is very sporadic. I have neighbours who are on 3 network having the same problem, but 3 are saying there's no issue in this locale. I have tried to use 'live chat' but URL link is being rejected.

I pay monthly for a sim only contract and my mobile data has been playing up recently. It's either patchy, very slow or doesn't work at all. How do I fix it?

Why won’t my ID password username or anything let me get into my account