My iD.

Hi. This post is intended as a request for assistance from a member of iD Mobile staff. I have a SIM-Only plan on iD which I obtained from a retailer via a cashback deal. To get the cashback, every so often I must submit a copy of my iD Mobile bill, the details of which need to match those which the retailer holds on file. The issue I have is that my latest (January 2024) bill has an error on it, which is likely to mean my cashback claim will be rejected by the retailer. My plan includes unlimited minutes, unlimited texts, and unlimited data. The first three bills I received for this plan (October 2023, November 2023, and December 2023) all showed these allowances correctly. However, on my January 2024 bill the minutes and texts allowances both show as unlimited, but my data allowance is shown as zero MB! There has been no change to my plan; my iD Dashboard still shows an unlimited data allowance, and I am still able to use data via the associated SIM. I am asking if it can be arranged for my January 2024 bill to be reissued with the correct data allowance shown. Thank you.

I want to view my data usage history over the past few months but am unable to view previous pdf bills like many others due to ongoing issuing with opening these bills. How else can I do this?

It's the 3rd February 2024 at 8.35am and this has happened to me yet again on this forum. Whilst replying to a message after typing up my reply and pressing the send button a error message pops up saying something has gone wrong and the message has not been sent. If I remember correctly the whole error message was in red text. This had happened before and I thought nothing of it. Be it a new thread where no one as replied yet, it doesn't matter also on the length of my message the same things has happened. I've just typed up a full in depth reply to a member only for it not to be sent with this flagged up error message appearing after I've pressed the send button. I encountered this about a week ago and it happened maybe 3 times at different intervals.

Hi, I’m travelling to Canada and the USA in 3 weeks time on holiday. Can you please confirm if there will be any charges to my account for receiving voicemails, even if I do not listen to them until I’m back in the UK. Thanks

are unlimited calls & texts to any network?

Please help I have taken id plan on anew s24. I have filled out pac code and info but it comes back with an error. I cannot get the live chat button to appear, I have been into curry’s and they cannot help I have been doing this for 2 days and have just worked out how to get to this place, can anybody please help thanks mike

I have one plan which I wish to keep but add a second one for another device. How do I do that ?

I need to access my PUK code but there are no agents available online to speak too to obtain it

I am very unhappy with service from ID and unhappy with the service from live chat. DPD have said my address does not exist on their system as they cannot make delivery to me of the iphone and SIM card I ordered with ID. They told me they cannot change my delivery address and cannot cancel my order as it has to go through the Currys dashboard. I spoke to several ID Advisors that all gave different information. Some of the conflicting info I received was: One Advisor said cannot change address through ID without cancelling whole order. They said would ask Currys to cancel order, go to Currys to get blank SIM and when you get phone back at warehouse you will port my number to pay as you go contract, cancel everything and get refund of fees. Another said the above Advisor was not correct and to ask DPD if they can change the delivery address. Went to DPD they still said cannot cancel or change delivery address. Went back to ID advisor this one said 1st Advisor was correct and they told me they would send email to cancel mu order and ask dpd to return everything and for me to get blank SIM from Currys so it can be ported over and cancelled. Went to Currys they weren't sure if Advisor was correct but gave me a blank sim anyway and said they did not have permission to cancel my order as it was made online. Went back to an ID Advisor that said cancellation email had been sent by their Colleague and it would get cancelled when back at warehouse. They said would send another email asking to cancel just in case. Asked another ID Advisor they assured me cancellation request had been sent to dpd. DPD said still no cancellation request received. Two days ago went back to ID Advisor they apologised and said they would now send cancellation email and it would be received by dpd. Dpd said still not had any requests to cancel and that they cannot return it without you cancelling. I am trying to cancel within the 14 days of ordering but your Advisors are still not asking dpd to cancel. I ordered a week and a half ago and still not got the delivery and now really want it cancelled.Please please cancel my order and get dpd to return it and give me my refund! I can't take anymore of being told it would be done and it hasn't! I really feel let down. Please can you confirm the cancellation has actually been done and ask dpd to return it ASAP? This has been going on over a week and a half. It isn't my fault that dpd cannot recognise my postcode as new build so cannot get the parcel but the customer service in not cancelling my order is making me definitely not making me happy.

I downloaded by bill and I can’t understand it and it’s not written with words

When will I be able to print my monthly bill? This has been unavailable since the 21st January 2024.

I am unable to get mobile data on my phone. The following message is displayed: Could not activate data network. You are not subscribed to a mobile data service. I have turned on roaming on ID mobile app i have turned on roaming on phone I have turned off auto mobile selection and selected network provider as per ID mobile help centre guide. i have turned mobile off and back on .

Hi so I've gone and upgraded my phone plan to the Samsung s24 on the 25/01 and received my confirmation email, order number and a recipe and then another email a day later on the 26/01 saying my order is still being processed, also a payment has come out of my bank , its now the 03/02 and been over a week and i have not got the phone or heard anything about it and my id account hasn't changed and is still saying my old phone contract and still giving my the option to upgrade when i already have, could i please get an update on what is going on

Hi, I’ve lost my phone no for two of my accounts and can’t sign in to my accounts I wanna see my upgrade options.

Hello, i placed a handset upgrade order. Was this successful? Additionally, did j accidentally do it twice?

I am able to read my invoices up to and Incl Nov 23 on my iPhone via the app and safari. however Dec 23 and Jan 24 are not. what’s the fix? I can open old bills I’ve never opened before but not the last 2 months…. When will this be fixed? Poor customer service.

Contract ended a month ago. Just paid a bill though and thought that the contract would just renew but my data and calls are not working even though I’ve paid

I have moved providers and supplied my PAC code but it has not transfered over. I am trying to submit my PAC code again but I need a transaction ID (???) But unable to find this or contact anyone to get it. I have not recieved any emails from ID with a ID and there are none in in my spam folder. Help please?

Having issues keep getting disconnected from the od mobile network and unable to access Wi-Fi or mobile data. Internet doesn't work and unable to send messages or make calls

I have spent 3 hrs trying to get to speak or live chat to someone. I need a transaction ID to transfer my number but don’t have one. It will not allow me to do it in my services without one. How do I get one. I can’t find welcome email etc so no good suggesting that. I am just about ready to cancel contract. Never known a company where you cannot speak to someone

I need to speak to a human. Please ring me

I have to flight out to Europe in a few days, my contract ended in the 5th of January but I had forgotten about this and still paid £10 to ID mobile, thinking my data and calls will just renew as normal, but it didn’t. I want to keep my contract with ID how do I do this? And I either needed to be refunded the money or the contract needs to be renewed. I find the ID app very confusing to read and don’t understand how things work with this network

Reportedly, IPv6 rollout by Three is proceeding “mast by mast”. Source: NR5103EV2 Not getting IPv6 address My question is, will iD Mobile customers automatically benefit from the IPv6 rollout by Three?

OK I'm London most of the time and I still have dropped calls regularly. I first reported on here about that issue about Services to this number are not allowed etc and all calls were regular mobile numbers. Since then the members on here and administration team have posted about such problems and no updates from 17/ 18 January 2024. So once again I have excellent coverage and I have at least 10 device I've tested my sim card in and same problem all over as I travel all over the UK. I just want to find out how so many people on ID are experiencing the same problem and and there's no regular updates. Also the issue with the voicemail embedded number in the sim card where you can't edit the number to the correct voicemail number of +447782333123 so you can use the voicemail shortcut on your keypad (1). Instead the number is +447782333129 which doesn't allow you to connect to voicemail using the voicemail shortcut, remarks like you can dial 123 or +447782333123 from your phone from admin staff on here is not what we as paying customers need to hear or read. The fault lays with IDMobile like so many faults some over 4 years from what I've seen on here and we read that they have be solved where they clearly have not. And before I get flooded with questions like have I done x, y, Z yes without going into things I work in this industry engineering side of things. Back to my problem of dropped calls, call cutting off while you've been talking has IDM got a network wide problem and is the a stated update on said problem with a progress report. Thanks for reading my post.

Not received confirmation but taken my money?