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My iD.

Everything you need to know about iD Mobile.

10000 Topics
Luiza Walczak
Community Member
posted inCommunity Archive.
upgrade
Hmm how to get to support team , I just switch to ID it’s time for my upgrade and it seems there is no support chat
162
Tom
D
Community Member
asked inCommunity Archive.
Proof of Usage
I need proof of usage for an insurance claim. How do I get this please?
8167
Tom
S
Community Member
asked inCommunity Archive.
Porting number from one iD contract to another
Hi there, My contract was up for renewal and I went looking for a new good deal. The one that I eventually landed on was an iD contract again. What is the process for me to move my number over to the new contract? I’m hoping it’s a pretty straightforward swap since it’s in the same provider! Thanks
543413
Tom
Lulumac1994
Community Member
asked inCommunity Archive.
Changing a Delivery Address
Hi I need to change my delivery address but they say my claim is closed and when I contacted dpd they said they gave me the wrong tracking number
3907
Tom
Luiza Walczak
Community Member
asked inCommunity Archive.
upgrade
Hmm
61
Tom
B
Community Member
asked inCommunity Archive.
new contract and SIM not working
My son has an i-phone On an 18mth conteact and since he has had it (almost 10 weeks) he has not had any mobile network coverage despite phone being new and being sent out a replacement SIM. He can't download the app to set up an account as he needs to be sent a text and the phone won't receive any ! Trying to speak to anyone who can sort is proving nigh on impossible at present..any help would be great
373
Tom
C
Community Member
asked inCommunity Archive.
Cancel disconnection request
I would like to cancel my disconnection request as I have changed my mind but can’t see how I can do this in my accounts pleas3 can you tell me how I can do this Thanks
702
Tom
A
Community Member
asked inCommunity Archive.
I would like my bills addressed to my company name rather than my personal name. How do I do this?
Hi there, I have set up a new business and I will be using my mobile as my work phone. My accountant has asked that my phone bills need to be addressed to the company name for bookkeeping purposes but I cannot find a way to do this online. I have changed my bank details so this wasn’t an issue. Any advice?
1474
Kash
Antony Callaghan
Community Member
posted inCommunity Archive.
sim card
I have a phone contract with you and I accidentally bin the sim I'm able to get another sim card which is connected to my contract
201
Kash
A
asked inCommunity Archive.
Delete My Account
Can you please delete my account and all associated data as I accidentally created this and would like it taken off of your system. Thanks,
841
Kash
Fozzyman
Community Member
posted inCommunity Archive.
late bill
I have not paid my bill for a while due to unforeseen circumstances in my financial situation, i just want to clarify to someone that i do still intend to pay my outstanding bill to get my bill back on track if this is possible and not too late. can anyone recommend a solution on what i can do
242
Kash
M
Active Contributor
asked inCommunity Archive.
imei blocked/ sim not working
Had my charge port repaired today, now I get no signal on the device whichever sim I use. The sim is read etc still just signal blocked and they work in other devices. The repairer showed me something saying the imei is blocked but clean/ not blacklisted etc and has no idea why this is occurring.
982
Kash
OrribleEH
Community Member
asked inCommunity Archive.
Hotspot Abroad
Hi, Are there any restrictions that prevent me from creating a mobile hotspot abroad? (I know the data will be from my allowance and subject to the fair usage policy, but i just want to check that i’ll be able to allow my son to access my data/hotspot on his device when we are on holiday. We are going to Greece, Spain and Italy). Many Thanks.
15791
Kash
Karl De'Ath
Community Member
posted inCommunity Archive.
switching plans error
Every tme I try to switch plans it's says "Sorry, something went wrong. Please try again". Tried on mobile and web.
231
Kash
R
Community Member
asked inCommunity Archive.
SIM arrival
I have ordered a SIM only deal, it looks all set up I including billing however it has not arrived. When will it arrive please?
172
R
C
Community Member
asked inCommunity Archive.
Family SIMs
Hi, I’ve transferred across from Plusnet and my SIM is working great so I bought another 24 month contract for my 16 year old son, which I have yet to install. Now I am trying to get the same deal for my 13 year old daughter and it keeps cancelling….I have tried multiple email addresses and bank accounts. I would like us all to be under the same roof - please help!
3945
Mohammed
Maria A Slater
New
 Contributor
asked inCommunity Archive.
no free gift received
Hi I changed my contract to I’d mobile through carphone warehouse shop I received my phone but ear buds did not arrive, how do I get them?
5645
Mohammed
Tracey Katie Price
Community Member
asked inCommunity Archive.
unhappy with upgrade phone
Hi wonder if anyone can help. Myself and my partner recently upgraded and not happy with the handset as it does not hold its battery life for long at all. Does anyone know if there is a certain amount of time we have to return and cancel the upgrade?
2144
Mohammed
R
Community Member
asked inCommunity Archive.
Upgrading contract more expensive then new contract?
I recently got told I can upgrade my phone, after looking I found a phone I liked. The problem is, upgrading my phone will cost more then to start a new contract with you. Is there any way around that? NEW: 20.99 per month for 50gb data + unlimited calls. vs UPGRADE: 17.99 per month with a 9.99 upfront cost for 500mb data + 250 calls?
1756917
andewhite
Andrew Martin
Community Member
asked inCommunity Archive.
order confirmation not received
Need to check an order Upgrade purchased other day not heard anything,just want to make sure order has been processed
741
Mohammed
B
Community Member
asked inCommunity Archive.
Currys £100 Voucher from Pixel 7 Pro Purchase Not recieved.
I got a contract for a Pixel 7 Pro on 12th Feb and it came with a £100 curry voucher. According to the details of the offer i should have received an email with the voucher between 17th March - 16th April as per this article: I have been patiently waiting, it is now the 24th April i have still yet to get emailed the voucher. I do receive other emails from idMobile, so i know the email address you have got is valid,. I have checked both my inbox and spam and also searched for emails from IdMobile and Currys and there is nothing. If you could please advice when i will get the voucher. PS i have tried to contact you through chat bot and have been unable too successfully get through and make make contact and so I thought i would try this approach instead ThanksSteve
27223
Mohammed
Jade Hayley Ruston
Community Member
asked inCommunity Archive.
Can't get through to an advisor, sim car not registered on the network and cant access the online account.
My husband is trying to use his new sim card, but its saying not registered on network, we cant get an online account because we need a pin sent by text to the number. What are we meant to do? Ive been trying now for 2 hours to speak to a chat advisor, and have got cut off 4 times. We are not sure if the bill has been paid or not, and if it hasn't we want to sort it out. No direct debit has been taken, but also no reminder letter or emails have been received either. He had this contract alongside another one, and we were told when the other contract ended , this one would just take over from it, were not sure if this has happened. Can someone please help us on this isuue, we just need to speak to someone to get this sorted out!
801
Mohammed
Brian Nelson Waters
Community Member
asked inCommunity Archive.
Ihave lost sim card, block my number abnd now need a new sim sent out to my address
can you please DM me so we can work this out. I have tried the online chat and thyre continually busy.
903
Mohammed
Q
Community Member
asked inCommunity Archive.
I am in the cooling off period and would like to cancel my order and process a return
I am in the cooling off period and would like to cancel my order and process a return. I have tried to make contact via online chat but am repeatedly cut off before I can do so. To be clear, I would like to do so without incurring any for of termination fee. Please can you respond.
741
Mohammed
Dylan Hardaker
Community Member
asked inCommunity Archive.
accidental plan change
I have accidentally changed my plan to a more expensive one when trying to find out how long I had left, there is no option to cancel or go back to my original plan but I have no need for the extra benefits and don’t want the new plan at all, please help.
161
Mohammed
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