How long will my card work while staying abroad without entering the uk 

i purchased a new sim from currys yesterday to move over to id mobile, i was given a pac number to keep my old number, i put my new sim in and it has changed my old number, 07905886407 which i want to keep, to 0786581491 which i do not want to use. The pac number given by currys was THB125158 please help me sort this problem

My phone number for my main device has suddenly changed back to the one I had before transferring my number via PAC. How can I get my preferred number back?!

Hi,I have recieved my sim today and I have ordered porting but made a mistake. Is it possible to convert my sim to esim pleaseSo when it port you will send me esim which I can install. Thanks Amber

Dpd has not delivered the mobile phone, just marked the delivery as missed. Didnt even attempt to ring the door bell. I’ve been stuck without a functioning phone for nearly 2 weeks now, this is unacceptable. I’ve been told that my purchase had been cancelled but if that is the case I haven’t received back the money paid for the order! No communication whatsoever and no way of calling as my new phone is nowhere to be seen!

Need an esim, how can I get one sent to me through email

Hello , I signed up the id mobile contract recently and I still not received my SIM card . Just want to know what happen and normally how long does it take . Thanks

Hi there, I took out a new contract with ID via Carphone Warehouse about 10 days ago and my new phone is still saying "sim 1 not provisioned" and mobile data is not working. I have a PAC code from my old contract that I want to use. Could someone please assist? 

Morning, I'm still awaiting my old number to be transferred from Vodafone. I'm sure my PAC code has been entered. I was expecting to receive a message advising when the number would be transferred but nothing has been received. Should I receive one? I only activated my new SIM yesterday, so expect it is all still being processed. Is there any way I can confirm this? Any help appreciated.

My contract has come to an end, so I would, having requested a pac code, be expecting on transfer to other network to pay you a pro rata amount for the month (monthly amount is £29.41)the amount your automated leaving email states (and in the account section about leaving costs) adds a further £59 pounds which is I think 2 months line rental I am disputing this and think there should be no further line rental since my contract came to an end today. If so can you adjust the figure so I don’t pay out more than I should.

Hi Can someone explain why existing customers are being charged more for a plan? Please see screenshots, this definitely puts you off staying with ID. Thanks  Kellie 

Been charged for sim,even though it had been canceled 

I've not been overly impressed with ID mobile but I've persevered with it, but lately I'm having all sorts of connection issues. I have a Pixel 8 Pro but struggling with internet and connecting phone calls (4g and 5g). Also some calls (in and outgoing, phone and Bluetooth) the other person can't hear me halfway through a conversation. It's driving me mad as I need my phone for work.I have reset my network connection but it's still happening.Can anyone help?

I need to cancel. For the past 3 months, I don't have any signal or network at my home address. At work people can't hear me properly on the phone. I've messaged non stop to ID mobile on Facebook and live chat and they say somone will contact me back. No one has. When I message to ask what's going on. They just ask me what's the problem and then ask for proof of identity randomly. Then get told somone will contact me in 48 hours. After that no reply. I message again, get the same reply. I need to cancel without paying any fees! This is not holding up their end of the contact. 

AS of yesterday I lost my phone service and after  hours with ID MOBile my problem has been referred to the technical team to help me. Since I had the problem I started looking for possible problems and came across the fraudulent practice of hijacking telephone numbers.  This is what I believe could have happened to me, I tried to use WhatsApp and when I tried to get to my account it told me my passcode was being delivered to a device which was not the model/make I was using .The service stopped a few minutes after I got a text from IDMobile saying my number activation request is nearing completion, which I had not applied for.  Has anyone heard about this practice and what has to be done to protect oneself from the theft of your number ?If I am  correct , all this makes me very nervous about what benefit hijacking my number is to the thief. Any thoughts/ suggestions would be very gratefully received. Tym  

I have been advised i cannot use my ID Mobile data in the USA without being charged so am looking for what is a good E-Sim to buy. Also how does it work regarding Airplane mode etc as i wouldn't want to come off air plane mode and be charged anything but would also need to be off airplane mode for the  sim to work. Never used an E-Sim before so not sure how it works. I would still want to use my IDmobile sim when on wifi.

I changed to ID mobile a month ago with 5gb plan to check I liked performance. I changed to 30gb plan knowing I could only use 25gb while roaming and it said unused data would not roll over. I am roaming at present. I received an SMS saying new plan activated followed almost immediately by another saying I had used all of my 30gb allowance whilst roaming. The app shows I have 39.9gb remaining which is impossible because without any useage at all I would have only had 35gb if data had rolled over. What is going on?

Hi, I am looking to switch to ID Mobile but I still have a few months to go on my Three SIM contract. If I decide to jump ship and get a new phone from ID Mobile, can I select a new number for now and see how it goes?  If the network seems sound, then initiate a PAC change in a few months time, rather that straight away?Thanks for any advice.

Ordered the new motorola edge 50 ultra as a upgrade, nothing on the site saying it was out of stock. Paid the upfront cost and was accepted for the upgrade. Then for a second email saying I have chosen a phone out of stock. Which I hadn't. Now no correspondence about a date of arrival or any other information. Anybody help what's the best thing to do. 

I’ve recently joined iD mobile with an eSIM. After installing the eSIM and activating my services I headed off to my iPhone settings> Mobile services> SIM and then clicked on my iD mobile sim on going through all the option listed to check that the setup was all ok I noticed that the “mobile data network” option was missing which is were the APN setting are, as I would need to check these settings to make sure they are correct for EU Roaming. I contacted iD mobile on the live chat and explain this was missing and after them asking me to check a few things they said that there was a problem and to contact my local Curry/carphone warehouse. I visited the store the following day and to my surprise the sales person didn’t have a clue and said that it will be fine. Has anyone had this issue and if so how did you resolve it, as even though this option is missing all my services I.e, call, text and internet access is works fine. Also with the APN settings missing will this actually a

I pay for ID Mobile accounts for my partner and daughter. I used to be able to log into the ID Mobile portal and see what scheme they are on and compare costs and offers etc. The previous links and credentials now take me to  a new site asking me to re-register which I cannot do without the phone as it texts info to the phone - which I do not have with me.Is there any way of logging in as I used to or would it best necessary to request PAC codes and ,move to  a provider where I can still do this?Thanks in advance 

Bought an IDMobile SIM card last Friday, I sent a PAC code and got email to say it would become my usual number on Monday. A confirmation email said it was successfully changed, however I can send text messages to my daughters iPhone but it won’t send text messages to my android contact, asked at Curry’s where I purchased the sim and they couldn’t find a fault, does anyone know what the problem is?

Hi a quick question please,Can I divert mobile call to another mobile phone?Suppose I have two phones. Someone called me and then could it divert to my another phone?

I have recently signed up with an eSIM plan - but it was in the understanding I would be on a PAYG product. It seems like I have been put on a Pay Monthly - how can I swap?

I've been given a physical ID mobile simcard from a curry's store. The issue I'm having is that i wish to swap from E sim to a physical sim. How can i do this.  I used to have an s22 running an E sim, but I've recently upgraded and now have an S24 ultra. I wish to have a physically simcard as i need the e sim for foreign network and you can't run two e sims simultaneously. I would have the following Physical simcard And e sim  Does anyone know how to transfer my number from an e sim to this physical plastic sim i have Thanks