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My iD.

Everything you need to know about iD Mobile.

10000 Topics
RB1959
Community Member
asked inCommunity Archive.
Port has not completed and can't register?
Hi, I’m new customer, or I’m supposed to be. Phone should have ported from PlusNet yesterday but hasn’t. I’ve got all of my information (Service pin, account, ID mobile no, Pin etc) but it doesn’t recognise my email address (even though they are using it to send me stuff through), either phone number or password to let me set up an account and when I try to register, the security code doesn’t come through to either my Plusnet or ID sim. i have a signal through ID. Tried help chat but permanently unavailable. How am I supposed to resolve any of this. How hard do they want to make it to be new customer?? Any humans who can help tell me what I’m supposed to do next please
1379
Kash
P
New
 Contributor
asked inCommunity Archive.
Huddersfield Network issue no data HD1
Hi, I’ve tried ID and the 3 network status tracker and get an error message for both. Can I get a service update for the above area please it’s been like this for a week?
9712
Kash
Lauren David
Community Member
asked inCommunity Archive.
how long for old number to port?
Gave PAC number at time of ordering SIM. My old SIM is no longer active and my new iD SIM is on a new number. How long until this changes to my old number. I’m a little bit stressed as I thought it would be pretty much instant and I need my old number for work. Anybody calling me today is being told my number doesn’t exist! Thanks, Lauren
1345
Kash
T
Community Member
asked inCommunity Archive.
viewing
315
Kash
J
Community Member
asked inCommunity Archive.
poor coverage in home.
I’m getting one bar and 4g really struggling to send texts and make and receive calls without the calls dropping.
71
Kash
Kirk Adamson
Community Member
asked inCommunity Archive.
cant make an account
hi ive tried 10 times to try and make an account . i put my correct email address .. then add a password . date birth etc, and id mobile number , it wont let me make an account , ive tried putting my email address in dob and clicked forgot password and it still says details are incorrect . i only managed to join this community by letting ID have my facebook settings . any help most appreciated .
1527
andewhite
Faye Louise McClymont
Community Member
asked inCommunity Archive.
Not receiving calls
It has been brought to my attention that my number is not receiving calls but I am able to make them, and I am able to receive texts but not send them, could someone advise. Thank you.
692
Faye Louise McClymont
Dylan Evans
Community Member
asked inCommunity Archive.
allowance ran out abroad
I can't use my phone on mobile network but have now paid up to date. How can I use phone on mobile network again?
742
Mohammed
Jamesmouer94
Community Member
asked inCommunity Archive.
Haven't had order confirmation
I place a phone order hours ago and haven’t had any emails can you let me know what’s going on please
292
Mohammed
Michael Best
Community Member
posted inCommunity Archive.
pay bill but can't access my account
Trying to pay my bill but can't access my account
603
Mohammed
Jo Sutcliffe
Community Member
asked inCommunity Archive.
old number not ported over
I joined id and requested my old number be ported over, sent id the pac code and chose 07/08/23 as the transfer date. When I call anyone it is the new number showing not the old one. Any help appreciated as I am expecting calls and they cant get through
706
Mohammed
Daisy Maher
Community Member
asked inCommunity Archive.
number not transferred correctly
I have followed your instructions to change the number in settings but it simple doesn’t allow me to save. Both my previous number I chose to carry over is connecting when people try to call me although, when I call them it displays a new number the one I cannot amend in phone. Again, I have followed all the instructions provided and getting quite frustrated as cannot seem to contact you bia phone. Pls assist asap. Thanks Daisy
544
Mohammed
Chris Baloo Cox
Community Member
asked inCommunity Archive.
I can't figure out what my password is?
My number is [REDACTED] I can’t log in as I can’t figure out what my password is. But the number is not registered, according to the system. But I am on your network. I receive bills ect. I did do a pac to bring my old number over to this network. My email is [REDACTED] chris cox
795
Mohammed
Theo Jackman
Community Member
asked inCommunity Archive.
Locked out of account
Hello, I'm locked out of my account and unable to amend or cancel my monthly payments because my card information has changed. This is VERY significant because if I can't access my account, my credit score will start to rise. I have used all of your suggestions:I receive id mobile emails, so I know I'm using the right email.Accessed every possible username and password combinationMy last name, birthdate, and phone number are all entered correctly when I try to reset my password, yet the message "sorry something isn't quite right" still appears.I need assistance logging into my account, otherwise this will be a major issue. Is there a method for me to verify my identity? I would ideally like to cancel now. EDIT: I JUST SUCCESFULLY RESET MY PASSWORD AND IT’S STILL SAYING I HAVE THE WRONG PASSWORD!
3611
Mohammed
C
Community Member
asked inCommunity Archive.
Final demand but i dont know my phone number
I had two direct debits and only one active phone number. I cancelled one DD and now have a final demand but I don’t know which phone number this outstanding amount relates to? I have the account number - please advise?
582
Mohammed
D
Community Member
asked inCommunity Archive.
Google Pixel 7 Pro - 256gb coming back in stock?
I'm due an upgrade in a couple of weeks, and I like the look of the Pixel 7 Pro - but there's only the 128gb Internal Memory size on the website, are the larger size coming back in stock? Colour isn't important, but storage is a dealbreaker on this, especially as there's no SD card expansion
821
Mohammed
Steven Aston
Community Member
asked inCommunity Archive.
My Port has not completed
I've received a text to say my PAC code has been activated and my number has been switched to ID, but it hasn't. The ID number is still what came with the Sim.
594
Mohammed
Mashood 'Femi Afinowi
Community Member
asked inCommunity Archive.
I cannot log into my ID Mobile Account
Hi, I am trying to register my number on ID Mobile website on my laptop. I enter the correct phone number, my surname and my year of birth correctly. But I keep getting a message that my email is already registered on the website. I had a contract with the same email address but that contract was cancelled 2 years ago. Can you please check your database and remove my email completely so that I may register using the same email address?
2255
Mohammed
Claire Disney
Community Member
asked inCommunity Archive.
using sim for wifi hub not a handset
I have a pay as you go contract and want to use the sim in a caravan WiFi hub- how do we get this to work
741
Mohammed
M
Community Member
asked inCommunity Archive.
Can I use my iD SIM in a router?
Hi can i use my newly bought unlimited sim (mins txt data) in my mobile router for data only and not put it in a phone, if so how do i set it up,, thanks
19801
Mohammed
L
Community Member
asked inCommunity Archive.
Version of Honor Magic5 Pro sold by iD Mobile
Hi Peeps, Does anyone know for sure which version of the Honor Magic5 Pro is being sold by iD Mobile? On GSM Arena specs, I see that Honor Magic5 Pro comes with either single or double sim. I’d really prefer to have the double SIM option. Also, on GSM Arena they state that the phone can come in one of these 4 memory set-ups: 256GB 8GB RAM, 256GB 12GB RAM, 512GB 12GB RAM, 512GB 16GB RAM Which one is being sold by iD Mobile? Thanks in advance!
693
Mohammed
L
Community Member
asked inCommunity Archive.
How to upgrade when I don't see the phone I want in the upgrades list
I’m with iD Mobile on a Monthly rolling SIM-Only contract. I’d like to upgrade by going into a 2 year contract with the Honor Magic5 Pro phone. Whilst iD Mobile is selling this phone in their shop, I cannot see this phone as being available to upgrade to. Not sure why that is. How can I go ahead and upgrade? Do I need to leave iD Mobile by getting my PAC code and then apply it as a new customer to the Honor Magic5 Pro contract? Hopefully there is an easier way.
1943
Mohammed
C
Community Member
asked inCommunity Archive.
Upgrade
Having been with ID for 4 years and recently upgraded, my upgrade was to include a free set of belker headphones which have not arrived also my phone arrived with just a phone to phone cable no charger no usb cable. As i have not had a problem from day 1 with ID Im just wondering is this normal now? would appreciate any information that can be shared.
844
Tom
Anna Wenlock
Community Member
asked inCommunity Archive.
I found a text message
When I send a text message to anyone, they always come back as failed text messages even when they have been sent so I cannot tell Reper they’ve gone through or not as they all say failed. This is only started happening since I signed over to ID mobile.
192
Tom
Nicola Parker
Community Member
asked inCommunity Archive.
business phone
I want to buy a business phone and move my current ID mobile number across. Can I do this or do I need to buy and set up a new account and port my number over?
3482
Tom
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