I had my phone stolen and have cancelled my sim and got another through curry’s. However I can’t log onto my account to activate it as it sends a code via text which obviously I can’t receive, I’m stuck in a horrendous loop going nowhere

I have put my new sim in gone back to my old number, however anyone who phones me goes straight to 02 voice mail

I cannot auto connect at all to iD mobile on my phone Motorola Edge 20 Lite. I've checked all my settings and they are all set up correctly. This is incredibly frustrating as I can't use my phone when out and about and I can't be contacted. What is the issue? I have recently upgraded to 4 to 5 Gbs data a month, SIM card only and the problem has started since then.Sincerely  

I can not receive calls, going direct to VM, tried online chat, waited 20 mins kicked out twice. Only just joined, want to cancel but now a charge of over £70. How can I get calls on this crap network 

i ported my old number over to id but sometimes when i message the original number from the sim that was new appears as a message why is this 

Hi there, I’ve not received my SIM card since ordering on the 6th June ‘24. I’m paying for a service that I cannot currently use. It also seems impossible to speak to anyone about it. I’m also not in a position to go and visit the local Curry’s as I do not drive. (I heard that this is an option). Please would it be possible for a new sim to be sent out? Perhaps its worth sticking to my previous provider as this seems very long. Thank you.

I have received a ‘Final Demand Notice’ letter today though I have never eve heard of iD Mobile Ltd let alone taken a contract out with you.This is fraudulent. I have submitted a case to Action Fraud and have a Criminal Case Number. Can you please advise what steps iD Mobile Ltd will now take against this as I do not owe a penny to your company and would not expect any follow up letters/threats of debt recovery agencies.

Will i need any bolt ons to use my mobile, mostly data, in Northern France, thanks

I have entered pac code and transaction number and it says there’s something wrong yet all information is correct?

Since the Web and app closed over night for many days maintenance I'm no longer able to use the app just continually loops “somethings wrong try again later.” even the Web page is hit and miss.I've read other place Re register app if so how it immediately asks for email and starts log in process.Greatly appreciate a solution!

Hello, yesterday I installed an esim from Saily on my Google Pixel 6. Since then my ID SIM has disappeared from the SIM section in settings. Does anyone know how I can recover it?

Since swapping to iD recently using a Pac  ,some of my old contacts do recognise my original number and some seeing new iD number of this new  phone before PAC transferHow to rectify please ?

I have £10 bill cap but still unable to send SMS

Transaction ID not sent, need it to fill out form to transfer number over 

Hi I referred a friend in January. I received an email to confirm the referral but have not received the gift.You've now advised that I need to use this gift ASAP but in my account it says it is pending still. With the changes to the scheme info is now confusing regarding what I need to do.Please can you clarify what I need to do?Thanks

It appears that ever since I moved to I.D I've been paying 2 DD for differing amounts. One email that says my bill is due does not end in the 4 digits of my mobile number. I have had the same number for 20 odd year's and only ever had one phone & one account. I've cancelled the bogus DD but had an email saying it doesn't cancel the account and if I don't pay or set up another DD I could face legal action. Not those exact words. I have never had 2 I.D accounts and when I try and use the limited details on the bogus account it just takes to my legitimate one. I spoke to complaints and they asked me to send in bank details proving ID have been taking 2 lots of DD from me for year's. The email back said it takes 5 days to respond! This is not good enough we need to be able to speak to someone. This needs sorting ASAP and the bogus account closing which ID need to do not to mention refunding all my money

Hi, has anyone had difficulty registering their account again after the new App? I can no longer access my account anymore! 

Since installing the “new and improved” app, I am unable to use Touch ID to login. The app says ‘let’s get started’ and I have to enter my email and password EVERY time I login.the app then says ‘do you want to use Touch ID ?’ And I click yes, in settings the tab for ‘use touch ID’ is ‘on’ ..then next time it’s the same as before ..SO FRUSTRATING 😣😣I’ve tried reinstalling and updating the app, but to no avail’ .,Anyone else had this issue 

I cannot access my account anymore. According to the bill charges received in my email, this (the email) is good. The last name and/or DoB must be wrong in my ID Mobile account, and without accessing it I cannot change them. Or maybe they’re correct, I have no idea as I don’t remember last time I’ve logged in. I cannot even delete my ID from the app so I can make a new account. An “Ooops “ message appears every time I try to. Furthermore, I’ve waited 60 minutes for chat support, only to be offered a survey after that hour, and not a human operator. There is no contact phone number or email support to help customer. In a nutshell, ID mobile is a joke...but that another topic already. So, can someone really working for ID look into this and fix it? PS I’ve tried the instructions sent to the ot

I need an invoice/proof of purchase for my new Galaxy S24 so I can get cashback.None of the emails contained an invoice and I can't find one on app/website.Can anyone help?

I've been endlessly trying to contact I'd mobile with no prevail and all I want to do is use the live chat that they offer but there isn't any links and when I click the help and support tab on the app it pops up with an alert the reads "no help available" I need awnsers.

my old phone number transferred but my new id number is showing in the app, what does this mean? 

My father recently passed away,. I’ve tried using the chat function to talk with someone and send a copy of death certificate. The service keeps kicking me out after waiting for ages (upwards of 10 mins).can I speak to customer relations in a phone call, or email them?I’ve tried 5 times now and wasted so much time, very frustrating!

Please help I am abroad and stuck with no  reception from ID mobile! I travelled form UK to Greece - my roaming worked perfectly, then Greece - Albania, I had additional SIM card plus some roaming from Greece, then I went deep into Albania lost reception all together for 3 days. now I travelled Albania - Italy my card is still not working tried manually turning on ad of, removing and inserting again, it does not connect to the career. Please help, what to do? I am in Italy for 7 days, needed to get a temporary e sim and pay for it because ID mobile which has roaming in Italy does not work at all!

I have been with ID for around 9months now and switched from EE but over the last 2/3 months my data coverage has been awful it always says I have 3/4bars of 4g but it never works, I work outside and I always need to use data for several things but it never seems to work