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My iD.

Everything you need to know about iD Mobile.

10000 Topics
L
Community Member
asked inCommunity Archive.
cannot make outgoing calls at all or use mobile data
I cannot make outgoing calls at all. I cannot access the internet (using mobile data). I moved from EE on 1 Aug with an eSIM. Put actual physical SIM in today to see if that helped. It didn’t and now me eSIM has disappeared. I have tried taking sim out, cleaning it and putting it back in. I have tried turning phone off and on again (with and without sim). I have tried turning aeroplane mode off, waiting then putting it back on. I have reset my entire phone. I have then reset network provider. Apparently I have good network coverage. Phone is an iPhone 13 mini, brand new from ID mobile. Moved from iPhone 12 mini. tried live chat and agent exited chat. is there anything else I can try? Do I simply go to Curry’s buy a new phone and cancel my ID mobile contract and return this phone to Curry’s? I’d rather just get this network issue sorted but reaching the end of my tether.
6178
Tom
L
Community Member
asked inCommunity Archive.
Number stopped working after porting
My old number ported over fine and I was able to make a call to it on the day, but ever since everyone is getting the This number is not available message, and when I check my network settings it says ID Mobile (temporarily unavailable). I work from home so it is vital I have a working phone, it's been out of service for a week now.
555
Tom
Notagooner
Community Member
asked inCommunity Archive.
Can't receive calls after porting old number.
I have just joined iD, my old number has ported and I can make outgoing calls but can’t receive calls?
1581527
Tom
S
Helpful
 Contributor
asked inCommunity Archive.
Iphone 14 Pro getting very Hot! - How can I get a replacement sent out
Hello I have just moved from my Iphone x which was almost 6 years old to a brand new Iphone 14 Pro. I have just used it to navigate using Google Maps to somewhere 30 mins away. It was connected via a small cable to car play which I’ve used for the Iphone x It was extremely hot on both journeys there and back. That never happened to the Iphone x.If it was going to happen I’d have thought it would happen on an old phone not a brand new modern one? What’s wrong? best, Steve
599
Tom
S
New
 Contributor
asked inCommunity Archive.
Why isn't your PUK code automatically available from your ID Account?
Hi, PUK codes - contact our Live Chat agents. While I wait the 45 minutes for someone to answer Live Chat, I just wondered why it was not possible to automatically get your PUK code from your ID Account? It seems crazy to have to do this via Live Chat, which puts increased pressure on the Customer Service team, when they are busy enough already and only available for set hours during the day. You are able to change your account details such as your customer services PIN , your Plan, your name and address etc, put you can’t see your PUK code. Why not? I’m interested. OK more peed off than interested now as you have cut me off from Live Chat after waiting for over 30 minutes. Not only that, you won’t let me rejoin the queue. it was 18:20 and CS is meant to be available until 20:00. What is if was in an emergency situation?
673
Tom
Michael Nutt
Community Member
asked inCommunity Archive.
proof of usage
please can someone call me to provide proof of useage information.
133
Tom
Asmara Khan
Community Member
asked inCommunity Archive.
unable to port my number over
I have been attempting to port my number since yesterday despite checking my details several times to make sure they are correct i am being told there is an issue processing them,i have also tried putting my surname in caps but to no avail and i have been unable to currently contact anyone at iD,not too impressed
737
Tom
D
Community Member
asked inCommunity Archive.
urgently neefing help with 5 numbet text
Hi can anyone urgently help I need to send a text to a 5 digit number it’s free and it’s for the NHS for the next 2 weeks it won’t let me do it and it’s a must thanks
292
Tom
T
Community Member
asked inCommunity Archive.
PAC switch hasn't happened.
I’ve received an email confirming my request to switch to ID mobile at 12:48 on 05/04/23 which should have changed my number the next following day, but my number still hasn’t switched and my old SIM still continues to work. I’ve tried rebooting and removing both SIM cards to no avail. This means I’ve currently paid for 6 extra days of my previous contract as it’s not been cut off due to the PAC issue.
83110
Tom
Jo Middleton
Community Member
asked inCommunity Archive.
Need transaction code to use my PAC code
I didn't receive a welcome email I do not have my receipt. I need a transaction code so I can use my PAC code. Live chat just comes up with an error. Tried Facebook messenger, no reply. Telephone number automated help please 😂
752
Tom
B
Community Member
asked inCommunity Archive.
Can I return my new phone for a different colour
I have just recieved a new iPhone 14 but mistakenly ordered it in black but I wanted blue. Do I have to cancel my contract or can the phone be swapped. I also wanted to create an account but when i try to register, i get a message saying a pin has been sent to my new ID mobile number. I can’t get this as I don’t want to activate my new phone that I want to return. Please help
2802
Tom
R
Community Member
asked inCommunity Archive.
error message when switching old number from EE
I just tried to switch my old number from EE and I got an error message saying that it could not be transferred because switching numbers on same network is not permitted. Can anyone help? My old SIM has been deactivated which may also be a problem. Thanks
916
Tom
A
asked inCommunity Archive.
How do get delete my community account and the the main account.
Hello, I am unable to delete my community page and my main IDMOBILE account as well. How do you delete the accounts.
1388
Tom
Kim Butterworth
New
 Contributor
asked inCommunity Archive.
my free ear buds with my a54 5g
Hi there when will I Receive my ear buds as I have received my phone but not free ear buds like it say on my Agreement please can someone get in contact with me about it it was with curry thank you
17510
Tom
Blake Muir
Community Member
asked inCommunity Archive.
Free earbuds
Hi there, when I first got contract with you was I ment to receive any ear buds off you? I could of swore I click image with the ear buds next to the phone. Can you please check? Many thanks Blake muir
1644
Tom
E
Community Member
asked inCommunity Archive.
Does this service exist?
Hi, Unable to contact ID mobile yet again. The chat bot is useless and loops me around saying that all the agents are busy. (I wonder why!). I really regret switching to ID. I’ve switched several times and never had such problems. First my SIM didn’t arrive so needed to wait two weeks to get the service I signed up for, second the PAC switching seems to take days (other providers seem to do this near instantly). Now I cannot access my account - When I try to register it says the email address is in use (Okay so maybe I have an ancient account?) but then I try password reset and it just loops in error. Try to contact ID and only robots are available. Trying here before I call the bank and cancel the DD and switch away.
525
Tom
aerosimian
Community Member
asked inCommunity Archive.
Can't logon/register
I have been trying to register and logon to the app but my details are not being recognised despite me entering them correctly. When I try the live chat I keep getting an u available message. I am a brand-new customer.. So far not impressed.
855
Tom
Luiza Walczak
Community Member
posted inCommunity Archive.
upgrade
Hmm how to get to support team , I just switch to ID it’s time for my upgrade and it seems there is no support chat
162
Tom
D
Community Member
asked inCommunity Archive.
Proof of Usage
I need proof of usage for an insurance claim. How do I get this please?
8167
Tom
S
Community Member
asked inCommunity Archive.
Porting number from one iD contract to another
Hi there, My contract was up for renewal and I went looking for a new good deal. The one that I eventually landed on was an iD contract again. What is the process for me to move my number over to the new contract? I’m hoping it’s a pretty straightforward swap since it’s in the same provider! Thanks
543413
Tom
Lulumac1994
Community Member
asked inCommunity Archive.
Changing a Delivery Address
Hi I need to change my delivery address but they say my claim is closed and when I contacted dpd they said they gave me the wrong tracking number
3907
Tom
Luiza Walczak
Community Member
asked inCommunity Archive.
upgrade
Hmm
61
Tom
B
Community Member
asked inCommunity Archive.
new contract and SIM not working
My son has an i-phone On an 18mth conteact and since he has had it (almost 10 weeks) he has not had any mobile network coverage despite phone being new and being sent out a replacement SIM. He can't download the app to set up an account as he needs to be sent a text and the phone won't receive any ! Trying to speak to anyone who can sort is proving nigh on impossible at present..any help would be great
373
Tom
C
Community Member
asked inCommunity Archive.
Cancel disconnection request
I would like to cancel my disconnection request as I have changed my mind but can’t see how I can do this in my accounts pleas3 can you tell me how I can do this Thanks
702
Tom
A
Community Member
asked inCommunity Archive.
I would like my bills addressed to my company name rather than my personal name. How do I do this?
Hi there, I have set up a new business and I will be using my mobile as my work phone. My accountant has asked that my phone bills need to be addressed to the company name for bookkeeping purposes but I cannot find a way to do this online. I have changed my bank details so this wasn’t an issue. Any advice?
1474
Kash
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