My iD.

I bought a roaming pack to Morocco before leaving UK. I received a text saying it’s activated, and my ID Mobile account shows the pack as active. I turned on data roaming in my iPhone settings and also in the ID app. when I arrived in Marrakech, I switched on the phone and soon received a text warning me that I’m connecting to the Morocco network and that I will be charged unless I’ve bought a roaming pack. However I don’t get any connection on phone, sms or data networks. I’ve tried all the suggestions including iPhone network reset. Nothing works. I can connect via WiFi and that’s what I’m using now to write this. Help please !

Ok so the time has come for my son to pay for his own contract phone at present it is under my name but he would like to open a new account in his name but also keep his number how can I achieve this?

I currently have a sim only deal with ID Mobile but am looking to change my phone - none of the ID mobile upgrade options interest me, but i have found a deal with car phone warehouse. The network provider for this deal is ID mobile, but I can’t use a PAC code to retain my existing number in this instance. How do I facilitate this going forward?

I have returned the handset when will I get a final bill for 2 days I used it

New phones & contract on ID received Christmas Eve. All seemed good until this week where the signal keeps dropping. 2 phones exactly the same both on ID one has signal the other doesn't? Also when connected to Bluetooth in car, it comes up Vodafone, ID, EE no signal. Even when there is 3 bars of signal you try to call out & it goes to call then cuts off immediately? Any ideas?? Many thanks Cupcakes

Just signed up with ID last week but cannot get a phone signal (data seems ok). Live in Didcot, OX116AR, so not rural. I used eSIM and now have a primary and personal number….wondering if there’s an issue here?

my phone number was switched yesterday and is showing it has been activated I have had the email from ID that says it is complete but I still have no network so am unable to make calls or text . it is not picking up id network at all even when I do an automatic network selection. I have restarted the phone but still nothing? I know that ID piggybacks off 3 and I’m moving from 3 so thought it would be an easy switch ? when I go to the ID app it says we have sent you a txt but you f course I can’t receive them so I am stuck . I did get the email telling me when they will start debiting my account though . Would be nice to get an email telling me what to do to actually start using my mobile !

I can’t make call or receive call as I have change my number over and it say my phone working but say no service

Purchased my Samsung s24 ultra 3 weeks ago with the chrome book and buds as part of the deal. Had the buds but unsure how to claim for the chromebook. Any suggestions welcome.

I want to see how i spent money on my phone in past 2 weeks..where can I find a breakdown of my charges over the past 10 days or so?

Good afternoon, I would like to cancel both packages as I will not need them. I logged into my account and canceled one of them via direct debit. However, I received a message from your company stating that canceling the direct debit alone is not sufficient. On your website I clearly write that to cancel the monthly contract, you only need to inform them. "https://www.idmobile.co.uk/sim-only "With a 30-day SIM Only contract, if you wish to end your contract with us after 30-days, you simply need to let us know. The same goes for changing your plan - if you fancy more minutes or need more data, you can change your plan on the iD Mobile App or My Account online." If so, I would like to inform you and ask you to cancel these two monthly contracts 2x £10 because my parents will not use it. Could you please advise me on what steps I need to take? I will not be using these two SIM cards, and I would like to avoid any negative impact on my credit history, as mentioned in the email I received

I have been trying to get a refund for this since October. I returned the phone following all instructions however the refund amount has never been credited to my bank account. The only money I received was £18.76 as cashback on the latest monthly charge. I paid £239 (£10 off promotion so actual fee was £249). I have contacted ID mobile agents 5+ times about this. Responses range from ‘I can see you have £249 credit and will contact the finance department to get this resolved’ to ‘This was processed on the 24th October’. It doesn’t matter how many times I talk to an ID mobile agent, the issue is never resolved. No figure of money was sent to me on the 24th October or anytime afterwards so it feels like borderline gaslighting. I believe what is happening is they ‘think’ they have processed the refund, so whenever the request goes to finance to refund me, they block it. They need to investigate further to see they have never refunded me. I am just lost for what to do now. Can anyone offe

So I sent my old phone for trade in, in the email it said 3-5 working days to process, I’ve now been told there’s a backlog and they have no idea how long it’s going to take, anyone traded in recently and know how long it takes? Thanks.

Hello, as some of you have already posted about this topic, you may be able to help. My contract was finished on 16/01/2025 so a few days ago. I paid my final bill despite making an extra payment in December. And I have yet another bill to pay despite the contract and account being finished. Do they have staff to look into this before they have around £100 extra out of me? Thank you in advance

I’m looking at upgrading to the Pixel 9 Pro, which has an offer to get an additional £200 value when you trade-in an old phone. This offer runs from 14/08/24 - 05/09/24, but the pre-order date for the Pixel 9 Pro is 18/9/24. Does this mean I would have to trade in my current handset before I get the new one in order to get the trade-in offer? Thanks for your help!

Hello, I currently am on a 24 month contract, due for an upgrade on 25/10/2025. My plan is for an iPhone 13 and has a data allowance of 10GB per month. However recently I have been using data add ons each month due to me exceeding the 10GB Usage. I’m thinking of changing plan to a 25GB a month plan that I see as an ‘available plan’ when I log in to my account. If I activate this new plan, am I still eligible for an upgrade on 25/10/2025? thanks

Hi, I have received email confirming that my old number has switched to iD but when I insert the new SIM into my phone it shows "no SIM" I ve been trying to contact customer live chat without success Please advise

I bought an add on for the day in Turkey, saying the cost will be added to my next bill, but unfortunately the connection is not working.

I cannot access data within my monthly plan even though I paid the full amount on 7th jan 2025. also data is only 8gb on Id app/website login but I should have 16gb according to my contract. I can access monthly allowances for phone calls and texts (but as said no data). Help!

Hello, I'm a new customer my contact begins tomorrow, I signed up using a PAC code but have received a new number in an email. The new number is [REDACTED]. I'd like to keep my old number if possible. My old number is [REDACTED]. Thanks.

Hello I need help please I can’t download my app

I can't get my sim to load can it be changed to a physical sim

Hello, I am interested in buying a phone on contract but I need help with what package I am eligible to as I did previously order a phone contract but my purchase was cancelled due to the credit check I was not meeting.

can I have a data only sim that just uses data from my plan, this is to put in my wifi device I have purchased for my motorhome, my plan is 100 gig and I only use about 4 gb if not in the motorhome

I have not added my refer a friend link could I do this now I have purchased the item and paid for it.