Hi, I can’t access my email account that is connected with my ID account and I can’t log in to upgrade and change my email address. Is there another way that I can do it or speak to someone? Curry’s can’t do anything in store either 😩thanks in advance

After receiving a voicemail notification and then calling voicemail, I can't connect to access the message. Thanks 

Hi. My local mast (BH20 4SN) providing 5G coverage manages 30-150mbps download (semi rural town of 6000 people). If i travel 10 miles to a very populated area i can get 800mbps.Why?Is this an issue with the equipment on the mast not being capable? Would be interested to know. When i signed up with ID for 5G i was expecting far superior speeds. My local mast is not meeting expectations.Welcome comments.

Hi can i put an ID mobile SIM card into a wifi dongle and use with my laptop?Ive used other sim cards to do this without much success.Thanks in advance

Hi, I’ve been with ID for a year and a half now and not had too many issues, today however, my data has not been working only whilst I’m in my house even tho it usually works, it works when I take 1 step into my garden but go back inside and won’t load again, as I said it usually works when inside the house in all areas, have tried resetting data settings but still no joy, any ideas?  cheers Kian

Hello We are being blighted by a problem with calls at the moment . My wife and I both, as well as plenty of others in the village .This started a couple of weeks ago .The problem is as follows :-Make a call, which connects, then after about 20 seconds or so, it goes dead for about 5 to 10 seconds .?It will then carry on doig this for the duration of the call. The other side of the call also hears the drop outs as well.I live about 500m from the tower .Cell tower eNB ID 9314 (Macro)- LTEMCC/MNC/Region is 234/20/5268.I am in cell 1 cell no 2384385.As mentioned, others in the Village also experience this issue . they are on a mix of different providers.The tower is owned by Three I believe.Can someone please raise a fault with Three ? RegardsJohn

I switched to ID mobile via an e aim, but it’s unable to recognise the network after I activated my sim and I got an error message saying I need to contact the provider

I had an email saying this. Does this mean I've been accepted also had this  [RECACTED] Hi Miss Cook, Transaction number:-  Great news! Your order's now on its way and our delivery partner should be in touch with your delivery and tracking information shortly.

Hi I upgraded earlier before 6pm - to a new phone the email said processing order - they haven't taken any payment yet (upfront cost) now they've sent me an email to call them. Do you think it's to do with the unable to pay through the app/website? If it is what do I do when I call them? As I need the phone delivered before Thursday. But if I can't pay for it what do I do? When it isn't my fault? If that is the issue? I'm autistic and I'm panicking about calling them tomorrow now. Thankyou.

Hi I've been trying to make calls over the last few weeks and they just won't connect even though I have 1,2 or 3 bars showing. Please advise. Hoe can I contact someone at ID

Hello,I have deactivated;‘Adult Content Filter’ in my ID Mobile online account. Safe Search in my Google account by selecting ‘Off’ and saving the change.A selection of websites (picture/adult/binocular manufacturer!) remain inaccessible showing blank screens and ‘err…...’ messages when opened. When I turn on a VPN connection they all work as expected - what is wrong?I am using my ID Mobile SIM in a 5G router (MC801A) for home broadband. Thanks,  

Charged twice No coments, no any answer's 

I am struggling financially this month due to unforeseen house repairs I've had to pay out for (a broken pipe has taken out half of my living room ceiling and caused water damage!). Would I be able to set up a promise to pay for the 13th July, so that my services aren't restricted please? 

I have been incorrectly charged extraNew app is confusingI need to renew my plan now

How about adding the Oppo Reno 4 pro 5g to your approved list, because I cannot use 5g on my 5g phone. The Advertising Standards Authority has been made aware

In my is app I can’t switch to a sim inly upgrades only showing new phone anD contracts 

Hi all Just switched to ID and got a Pixel 8. There was a promotion for free pixel buds or watch. I've submitted my claim, but it's been referred back as I need proof of purchase of the handset. All the emails I have from the ordering process, make no mention of the handset, just the upfront payment and monthly rental. Any idea where I can find an actual copy of the order for the handset. (Can't see anything on my ID account) CheersPaul

Paid £10 plan not showing on account using app or webpage

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks 

I m getting oops when I try and access my bill cap which I need to change quickly 

So I got a new contract with id and was porting over my number from three, completed the form last week and the port was due to take place on Monday. Prior to this, I had been using both my id and three sim card successfully in my phone (S24).Monday comes round, my three sim card disconnects, and then my id sim disconnects. I have no connection or number registered with wither network when I look at my sim manager on my phone.Tried several things around trying to reboot phone, force a connection to network etc. Nothing works.Tuesday I contacted the id live chat to be dragged through similar process of restarting my phone etc etc, nothing works so they say they will send me a new sim. I should say that at this point,  my number to be ported from three is what is showing as my number when I log in to my id account.New sim arrived Thursday, activated in my id account, still no network connection. On to the live chat again to be taken through the same nonsens

Hi, my contract is up with my existing provider so I am going to go sim only with ID. When it says keep existing number the recommended option is to ‘switch on SIM arrival” Does this automatically cancel my old contract or do I need to select the PAC code option for this? Thanks 

Is it possible to get an early upgrade or replacement hanset due to lost phone? Obviously expect to pay, but do I need to take completely new contract? 

Hi,I received a PAC code from my old provider but mislaid it and didn’t use it within the 30 days.My old number has been disconnected now ,how can i get the code and get ID mobile to switch it? My old network cant help

Hi I've ordered a e Sim card and would like to change to a hard sim. How can I do this?