My iD.

Hi I have switched my mobile number (kept the old one) but the number work. I have checked the number showing on my mobile and it’s still the provisional number given to me (have restarted my phone twice) and I can’t edit this number. i have also gone into my Apple ID info in the settings - it shows there that the provisional number is deactivated and it shows my switch number (the old one) However, the new number still does not work and it still works on my old phone. any help welcome thank you! 

hi there just joined iD mobile today, got my sim through the post. the sim is active i can receive and send texts but when it comes to logging into my account and it asks for my number, second name and date of birth it says the details are incorrect, looking through the website i can see this is a common problem, is there anyway to sort this ?i have tried the live chat but that isnt the best, also messaged on facebook still waiting for a reply and it also past 6pm and the operators are shut at this time on the weekend.  

Why should I pay for something I can't use?

When I've entered my email address into the app then my number  dob it says it those not recognise my details.

Please could someone from support issue a new SIM card to be sent to my address? I am unable to access my app, as it requires a message verification.

What do you do if you cannot make calls? How do you get help with this matter? This is a bit of a nightmare when it doesn't work. There is no one to talk to 

I have a current plan with idmobile sim only£8.00 per month.I have just purchased a plan which includes s24 phone, and 24 month contract. i am unsure how to proceed. I requested to keep my number. Do i need to cancel my £8.00 contract and do I need to use the new or old sim card?Thanks

my phone is stolen and i cant log in dont know how to cancel my sim

I am about to leave ID mobile as I am constantly dropping calls or not receiving them. It isn’t a network issue

Can anyone help me please?  I have an iPhone 15 which has always been great with ID Mobile but for the past week, when out and about, I just can’t connect.  Can someone please tell me what I am doing wrong.  I’ve attached some screenshots of my setup.  I am using IOS18 but I had the problem before updating.

I cannot make any call or receive any call on my phone , i try evrything my postcode are is w1j7qh pls let me know how to fix this

I have had 2 phones go missing in the last 6 weeks and have replaced and registered the SIMs. Is it too late—or even possible—to blacklist the lost/stolen phones? Neither of the phones were with the original  iD contract receipt. If it is possible, how do I do it?

SOLVED NOW.I have followed the steps indicated in the website but I get the following error message We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.The information that I have entered is correct (as far as I know) so not sure what the issue is. Any help would be appreciated. Thanks. 

I need 3G network 

I have had a dual sim in my phone for over a year one of which is 3D mobile. However over the last week I have noticed its not been rining yet I am receiving messages left.I have checked the settings under SIM Manager and it seems to have turned itself off and whenever i turn it back on again it turns back off and says SIM2 unknown number so basically its not recognised.  Could the sim card itself have developed a fault.  Took to a phone shop today and they couldnt help!

HiFirst of all I have been with ID mobile for approx 5+ yearsI have 3 SIM only contracts in my name they have been going for at least 1 year I recently thought I would upgrade to an S24 Ultra However I have been told I am not able to and I can only upgrade to a phone worth £29.99 a month! So I am now considering taking my sims and contracts else where?It makes no sense, as if I started a new contract with ID I would be able to get the phone? Please advise? 

HiSwithched to ID today from EE restarted phoneAfter text saying number had been transfered. I can recieve text messages and if I ring my works phone it comes up with my number. But if I ring my number from my works phone my old phone rings. Is there a setting somewhere I need to change. I've tried a network reset and that didn't work.Thanks 

I have my SIM in a mifi in my caravan. It always works fine. I'm in France and though I have a good signal, my data roaming and mobile data is on I can't get it to connect to the internet. I've tried all suggestions on Google for clearing the problem but nothing works. It's doing my head in.

I was recently in Europe in several countries and I could not use my data. Calls and texts were fine but I had no internet. I tried everything I could find in phone settings and iD mobile app settings. I have an android phone (alcaltel 1B, android 11). I am going to Hungary tomorrow and would like to have data. I have been thinking about upgrading my plan, but I won’t if I cant use data abroad.Many thanks

I'm losing my patience. How to get transaction number. No welcome email nor invoice. This is so annoying. Can you please help. 

I entered all the information needed to switch my ID plan to my old number and it was confirmed. But i never received anything of O2 (my old provider) or heard anything since from ID? I have tried to complete the form again and it won't let me? I've set up my online app etc and it's been 2 working days since i have done the process. I've inserted my ID sim and nothing has changed to i've switched back to my O2 sim as i don't want the faff of changing numbers. Can anyone help?

Please can someone help me from ID mobile as I am trying really hard to get my daughters current number transferred to her new phone with many failed attempts on the app and via the web. I have tried for a few days now. We received a text message on 19.9.24 to say that the number will transfer on 20/9/24 but this has still not happened. Your speedy response would be very welcomed.  Thank you

For over a week I cannot make or receive calls. I have dual SIM in Android phone. The other SIM (other company) works ok, ID not. Says ‘This network does not support calls’Also with the ‘enabling 4G’ advice for your switching off 3G, will I still be able to make and receive calls even when access to the internet is not possible?

How do I register my new iPad on the same account as my iphone

Since starting a new contract with an iPhone 15 with ID Mobile, I have never been able to send a standard text message. They always fail saying ’Not delivered’. I tried the steps in another post I found here  (detailed below) but they dont work for me - I could never get my old temporary number (that I got before I ported my number across) to update to my existing one. Despite following the steps, and pressing save, etc, the old temporary number remains.Can you help please? // Instructions from the other post on the ID Mobile site // 1)    Turn off iMessage (Settings > Messages)2)    Restart your phone (by pressing and holding the on/off button)3)    Tap Settings > Phone > My Number and confirm that it is correct. 4)    If it is not correct, please enter the correct number5)    Turn iMessage back to On (Settings > Messages)6)    Finally, go to Settings > Messages > Send & Receive and