I cannot get text messaging to work on my ID number. ID chat cannot help. Therefore would this be good grounds to expunge contract without penalty ?

I'm seeing repeated no service in my house. If I leave the house it comes back. This has been happening for a few days now. Since the 3 network change.

Hi I have my mobile number I have had for years and have the £10 SIM card deal with this number on it but now I have signed a contract for a new phone and it’s £30 per month but has a new number. Both with ID mobile. So what I’m asking how to I switch my phone number from the £10 sim to the contract so I can cancel my £10 sim and run only with my contract. lol hope that makes sense. 🙏

I have been charged for calls made via Microsoft Teams whilst on holiday in Mauritius. My phone had roaming deactivated and I made the call whilst attached to Wi-Fi so I don't understand why I have been charged as if it was a regular telephone call. Why is making a call via MS Teams not the same as making a call via WhatsApp?How can I avoid future charges when using Teams?

Recently changed contract with ID to SIM only and couldn't see where to change the direct debit amount. The previous contract amount has just been taken from my bank. 

Hi i have been charged twice this month please i need help 

Can anyone please tell me what are the pay as you go rates and conditions as I just want it for Emergency use Not day to day use ta.

How do I get my PAC code if my find won’t send or receive text, even tried it in other phones. i have been on chat for over an hour and Nonceba has literally asked me 3 times with the same message to confirm my phone number and then says the only way for me to get it is through text messages and has stopped replying. the website keeps giving me an error message.

My pac code was meant to transfer number today but has not happened. What should I do? 

Hello,I wanted to purchase 1 x 6GB - 1 month add-on for £10. When trying to purchase it on the app, it gave me an error message saying "Oops... something went wrong. Please try again.". I checked my Home screen and the data remaining still showed what I previously had, so the purchase of additional 6GB clearly hadn't gone through. I therefore tried a couple more times, but kept getting the same error message. I thought maybe it wasn't working because it was on the app, so I went online on the website to try purchasing it on the website instead. To my horror, the home screen through the website showed that I had an extra 18GB of data on top of what I previously had. I don't need 18GB of extra data and I certainly did not intend to purchase 3 x 6GB - 1 month add-on, it was only because of the error message saying try again that made me click it two more times than I wanted. Just so you know the home screen on the app still shows the balance without the additio

Be careful I had a phone number ring me to say they were from three and said the last 3 dig of my ID Phone Number and they said that my sim was going to be blocked because of a system update or something and that I needed to give them my email and address for a new SIM card to be delivered so I ended the call straight away and contacted ID on live chat and the person I messaged said it was a scam so be careful of  the scam this is the phone number 020 4646 8132 of the scammer

I have been using my new sim and old number for a week now but my provider called me today and registered my number. Just after the call I now have no service at all

Can I continue using ID mobile if I move to Guernsey? 

I’ve had my personal details stolen during this transaction and it’s been a nightmare. All my accounts now frozen, cards maxed out and new credit cards taken out in my name. Someone ghosted my number and requested an eSIM on the app which I hadn’t even downloaded. I have tried to end the sim contract but have received no details of this. I’m only on day 8 so well within the 14 day cooling period. I did receive a text saying if I use my number with another provider after requesting a PAC I would be charged £95. I had no other choice to remove the sim from my phone due to all the illegal activity still going on. ID mobile have done nothing to help the situation 

I tried upgrading my phone and completed the contract stuff etc. theres a pending upfront cost from my bank app but because of the cloudlare stuff i dont know if my upgrade actually went through. What if ID charge me but havent actually upgraded me

I put in for an extra connection last night but didn’t receive any email or anything but it came up with we’re processing your order and iv had no update does anyone know why or what I can do please?

I recently joined ID because of the data available when travelling in Europe. However, I struggle to find where in the app I can tell how much I’ve used. Can anyone help with where I’d find this so I don’t overuse my allowance in any given billing month? Thank you. 

I have had no phone delivered, 3 konths have gone by. DPD state it was delivered, ID mobile state its down to DPD.Im.paying for a phone I havent even got!! ID have not replied to my email from months ago and have not bothered to chase it up, help ne at all. 

Hi! I placed an order/upgrade on 10th Nov. Besides the original email with an order reference number I have had no futher contact, nor a new handset.  In the upgrade email it also stated that new allowances will be available within 24h. This has not happened either. Can someone please get in contact with me to confirm the order and to inform when should I expect the new handset.Thanks!

I understand that when switching to a new phone and wishing to transfer my Esim I have to request a new QR code from ID. Is it necessary to delete the old  Esim on the old phone Before installing the Esim from the QR code on the new phone? Or can this be done after the new Esim is activated?

Hi, I need help with my upgrade delivery. DPD tracking number: 1550 0699 819 834 DDelivery was due on Friday 7th, but tracking has completely stopped updating. DPD told me only the sender (iD Mobile) can open a lost-in-transit investigation.I have spoken on the phone to customer services, and they confirmed they added notes on my account, but advised that this must be raised through live chat. I have tried live chat many times and it will not connect me to an agent, so I cannot progress this any further. Please can an iD Staff Member raise the DPD lost-in-transit investigation and arrange for a replacement handset to be sent as soon as possible? Thank you.”

I’m just coming to the end of my 2 year contract. Only a few days left. So I’ve just bought a monthly plan eSIM. How do I transfer my number from the previous contract to the new eSIM plan? (Both on ID mobile) also need to cancel the 2 year contract.

I bought a phone from you two years ago and when I took it into the shop they told me they don't lock phones but apparently you locked my I got the nothing 2 So if I was to unlock the phone could I just take it into Currys now that my contract is at an end?

I received a faulty SIM - but by the time I’d figured out it was faulty, I had already started the number porting process. Now I’ve requested a PAC code to be sent to me email (as I can’t use the SIM and therefore can’t receive texts), but the live chat team are unable to help. I’ve sent them my passport and everything. I ended up getting a repeated email saying I couldn’t be given a PAC code because I had already requested one, which I have never done. I desperately need my phone number now for work and iD are so far completely failing to meet their consumer rights obligations. Please could someone help me figure out how to get this PAC code?

I can’t get into my id app. I’ve had to set up a new account as my previous one with password wasn’t recognised.