I am a new customer moved from EE to ID and retained my previous mobile number.  I am not receiving OTP from Tesco Oline Banking.  i have tried everything that that is on ID app regarding not receiving OTP’s and nothing works.  i have contacted Tesco technical team and they have confirmed there is no error their end and they are sending the OTP to the correct number so it is something on the ID end when i have ported across.  I cannot get into my bank a/c and at the moment i cannot pay my bill cos i have no idea how much it is.  PLEASE can anyone help????  thanks

I bought an international roaming add-on for Switzerland using the WiFi at the airport. I got a text confirming the purchase. A few minutes AFTER this I got a text saying that I had used some chargeable roaming services. Shortly later came another to say that I had used 80% of my Bill cap. I didn’t make calls or sends texts so I can’t understand why these charges appear.

I upgraded my data plan from 4GB to 150GB but only received 120GB. I talked to a live agent who confirmed I only received 120GB and my 30GB will follow shortly. I still haven’t received it yet. 

I have recently returned from travelling in Austria and Hungary and was unable to use data at any time. My phone settings were set to roaming. I was regularly showing 5 bars of 5g reception with R being displayed. I tried switching from airplane mode and back, changed service providers, rebooted the phone several times, but nothing worked. I had to rely on WiFi the whole time. Now I'm back in the UK everything is working normally. Does anyone have any ideas?Michael.

Been over a week now and i have no offical invoice to send as evidence to samsung to claim my offer which is the only reason i upgraded. Live chat just doesnt work and the customer service email doesnt respond to anything 

Hello I'm struggling to pay bills this month. I'll sort everything by 24th November.  I'm sorry for delay 

Hello I'm struggling a little bit this month and I'll be apke to start pay from 24th of November. I already spoke with bank to cancel payment as it took my last money from my acc.. I'll get it sorted by 24 of November.  

I placed an order to upgrade this morning. The first one live chat told me was cancelled so I placed another. The money hasn’t been taken and I have received no email but it said when I ordered delivery tomorrow. So I am wondering what’s going on? I am not being connected to an agent on live chat anymore either. Thanks  

Hi ID Team,i have been trying multiple times to switch from my old sim to ID sim as I want to use my own old number in ID Plan. When I fill up the form by putting old sim, id sim, PAC code, transaction number and all other required details, on submission it gives the error “something went wrong”. Please let me know how can I successfully complete the switching process? 

Hello, I am looking to take my number to ID. I have the PAC code and transaction number starting with 4. I fill in the form just to be met by “oops something went wrong”. Been trying for 3 days!

I have just purchased a monthly SIM for an iphone 14. The SIM arrived in the post and I am keen to get started. I want to keep the original phone number so I have been onto the website and have entered the PAC code, transaction number beginning with 4, old number, new number, etc. I then get an error message saying ‘Oops, something went wrong. Please try later’ I have tried about 6 times and have checked the information is correct and in the same format. Please can someone help me.

Ever since I changed to iD Mobile I have experienced poor connection in town - data non existent, voice poor. Last weekend it was impossible to speak on phone calls. Ok, the town was very busy then with lots of visitors (illuminated boat parade) but I never had this problem with BT. And yet the coverage map claims "excellent 4G" - which it plainly isn't. For example see a town centre postcode RG9 2BA (the Waitrose store).I have no trouble when elsewhere (e.g. Reading or London) so it's not the phone. Is there some way to get this improved? For me right now the network is useless to me and I will switch when my contract is ending.

I pay my bill every month and last paid on 2/7/25 (just over a week ago) iv juat been cut off and shown on the app i owe 2 months bill even tgough iv paid. Iv also seen a payment showing as december 2025 which is in 5 months time? I cant call my doctors back as you have cut me off when i have paid my bill and next one is showing due on 29th july. I have messaged you on facebook messenger too

I’m trying to upgrade to an offer on my app. But when I get to checkout I get a message saying they can’t complete the upgrade because they need my email address and to fill it in in my account. It’s already there and it’s the one I used to log in to get the upgrade! Live Chat refers me to the Sales Team, who either don’t call when the call was booked, or don’t respond when the agent puts them on the chat. Any advice on how to get the upgrade ID Mobile is trying to sell me, and I want? 

Would like to have an account with you but I have  a legacy phone - an unlocked  Blackberry Keyone (BBB 100-2) iMEI = 353151070047356 running on Android 8.1.0Would any of your SIMS work in my Blackberry Keyone please? Thanks.

I’m having issues with my coverage on a daily basis. I have very little to no mobile data signal and signal daily

Mobile data doesn't always work. Have tried all troubleshooting tips and still the same phone is Galaxy s23

Hi,I joined ID about a month ago but to date I have not received an email stating that could redeem the 3 months Apple services offer. Please assist.

Hi all, apologies- I’m sure this has been asked before, but I’m going in circles and losing the will to live!My current provider is putting up their prices, so I’m looking to move to ID. I already have an ID account for my son. I have a PAC code from my current provider. I ordered a new SIM from ID for a new SIM only account. I thought it said I could move my number at checkout, but checkout went without any opportunity to do so that I saw.No problem, the website is clear, I can switch to ID in 2 other ways:Via the app. On the plan screen. I’ve entered the data, but I’m just getting an error message.Via the website. Just fill in your details. I log in, but I can’t see anything to switch or enter my data.Where is the switching form on the website? Thanks in advanceAndy

Around twice a day when I go to make a phone call I find my Nothing Phone 2A will not connect to the mobile network. It shows connected to iD but if I call it immediately drops the call and it doesn’t connect.The only solution is to reboot the phone after which it works again.It doesn’t seem to make any difference if I have wifi on or off.The phone is running Android 15, last updated 1st Sept 2025.The issue was present before the last Android update and remains now.My son has the same phone handset on another operator and has none of these issues.I don’t know if I have a faulty handset or it is connectivity issues with the iD network.

ID what's going on???? Shows attached to 5G towers .... But drops left right and centre. Coming from the airport last night I had to hit spot if No3 son EE network … Need and answer today else breach of contract on your part… And this helps service is useless 

Dear all,I have a current sim-only 30-day plan (80 GB for £10) in use for more than a year, and there is a new sim-only plan on offer I'm considering to switch to, but this is not included among the options available on my id app for plan changes, as l only saw the offered plan on ID website sim-only offers (the plan is a monthly contract with 108 GB for £9). How can l switch to this plan, or do l need to cancel/end my current contract and purchase the one l like on your website? No smooth transition between plans is available? Thanks

I and several people i know have not had access to internet through mobile network for three weeks. We understood the network service was being fixed but it still does not work. I live on Adur/horsham district boundary  

I want to upgrade but the offers you have don't match what I've seen in car phone whearhouse 

I’ve just switched over to ID from Sky & I can’t receive any one time passcodes unless I’m at home on my own WiFi which is causing me issues logging into websites