My iD.

I have received a fraudulent final demand letter for £44.99. How do you intend to remove this promptly from my account?

I took out 2 pay monthly contracts back in November, one of them cannot be used but I’ve been charged multiple times for it I cannot cancel it as the texts will not come through, I have been trying for weeks. Now the sim that’s not been used has been paid for while the one I’m using has been cut off. Please can someone contact me about this as I have been paying for a sim that’s will not work and now I cannot use my phone as you decided that the payment made this month was for the sim not beingbused

I have got a new Sim and unable to make any calls as it has said, I reached my capped I can’t even phone 01 02 07 Numbers I have never been able to call any mobile numbers or landline numbers when I increase my cap limit From 0 to £5 and increases my monthly bill to an extra £5 and still unable to make any phone calls as it keeps telling me I have reached cap my limit

Switched from Honest Mobile two mobile accounts which transferred over yesterday. But neither number can make of receive calls! We are set up with ESIM’s. have tried to switch off iMessage and Facetime which were not open anyway. Have switched off the phone and back on again but nothing seems to help. So first impressions - far from seamless! Without a phone to make calls for 12+ hours now… 😕

Hi I want to have a live chat please

Hello I took a contract out with ID mobile and I cancelled it within 5 days as the customer service wasn’t that great please can you let me know when I’ll get my refund please

I am now unable to make calls to landline numbers . Absolutely terrible service . I had to use my wife call to book a GP appointment as for some reason it doesn’t let me call landline numbers !!!!! please help

ive just changed to ID mobile and i cant make calls without wifi what do i do?

I've received my new mobile but there isn't any word on the free item yet can you give me some help

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside. My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

I am going to Egypt soon for two weeks holiday. I’m on a ID sim package currently. ID Mobile plans do not cover Egypt so calls from Egypt to UK will be very expensive. My smartphone although new doesn’t support eSIM technology but I can buy a physical SIM card at the holiday location with enough data and calls for two weeks pretty cheaply. My question is - can I simply swap the ID Mobile SIM card and put the other one in for that two week period? Or will doing this cause a problem ? TIA

Still awaiting welcome email to complete transaction number when transferring number from EE

Sim card not working

For 10 days now no access to my data. When i complaint on id mobile vulnerable customer line or on chat their response 1 id mobile respond it is fixed 2 tell me to add on money Nothing worked and out if pocket and without essentials access apps Now the vulnerable customer number is not responding and chat impossible to find it is appauling please Act now id mobile ref 442173055

I've just switched over from a giffgaff physical sim to an iD eSim. In the brief period waiting for my number to be ported over, both sims were active. I was able to get a 5G signal on the giffgaff sim but only a slow 4G signal on iD. Currently using a Samsung Galaxy S24+, which is on iD's supported devices list. What is the best way to diagnose / get support with this issue?

I have a sim only contract with you that I’m trying to cancel. I no longer have access to the ID mobile app so can’t cancel through the app. Is there a way I can cancel it over the phone? Or any other way?

Hi there, I have a Nothing Phone 2 and am using ID mobile. I am currently in Turkey and have brought 20GB add on roaming data for Turkey, valid for use on TurkCell and AVEA. I have updated my APN settings, have contacted support about this, have tried manually connecting to networks but my phone simply is not connecting to the network I received a welcome text and my signal hard have R, however I am unable to load web pages or access the internet. Please help as I have paid for this service and it does not work, and I would quite like to be able to use my data that I paid for to help me navigate this beautiful country. Thank you

Can I roam on I D mobile in Egypt and Nigeria?

When I took out my contract i was told I would have Unlimited Loyalty Data with it. When I check in the app it’s showing 10gb and I have read a few posts saying sometimes it doesn’t show in the app and that once the data runs out it should move onto the unlimited data. Today I used all my contracted allowance (10GB) expecting the data to continue into the unlimited data, but it has Infact not been continued. I have been on the live chat to let them know twice (yesterday and today) to try and get this issue resolved as I require data on my phone for my job. I have transcripts of both live chats to show if needed too. i could do with any help at all at the minute to try and get this fixed. Any ideas?

Can't add my sons details to new app, telling my details are incorrect

Last night I tried to set up a new contract with ID Mobile. My phone is not compatible with eSim. How do I cancel this?

I took out a deal during black Friday week, then cancelled it not long after due to getting a better deal on my existing number. Anyway the new number was supposed to have cancelled, but I was still getting billed a month later. I chased this up, I had an apology as it hadn't been done, and I was due a refund. Roll onto this month, I've had yet another bill, and no sign of a refund. I've been with iD since 2018 without any issue. But this is proving to be very frustrating. I really don't like not being able to talk to someone, and get a resolution sorted. Many thanks for your help. ​​

Hi I’d like to change my name to Ashleigh Newton

So I was sent a duff sim with my phone ,I was transferred over last thurs 8th Jan, on Friday I contacted chat to say my sim wasn't working ,so I was sent one in the post ,today is Tuesday and I still haven't received my replacement, surely you could have sent it 24hrs and not 48 ,tomorrow will be 6 days without a working phone .I'm beginning to regret my decision to go with id mobile tbh

My phone contract is up for renewal on 1/11/24 is this on an auto renew as I can't find anything to stop this from happening if it is and if I go to cancel contract now it tells me I have to pay 110 in outstanding balance when I've not gone over the allocated minutes, data etc on my plan. Basically I want to leave ID mobile asap but also at the end of my contract so I don't have to pay any extra. Hope this makes sense.