Hi everyone, I ordered a phone contract recently and received the delivery today. Unfortunately, the SIM card that came with the phone isn’t working at all. It’s not being detected in the new phone or even in my old phone, and it doesn’t read or show any signal. I’ve tried contacting support through the live chat, but it seems to be down right now. I’ve also been searching everywhere for a customer service phone number, but couldn’t find one, which has been really frustrating and not a great start. At the moment, I can’t even receive the verification code via email to activate the SIM, which means I can’t switch it to an eSIM either. Can anyone from iD Mobile or the community advise me what I can do next to get this sorted?Also, is this kind of issue common with iD Mobile? Because if this is how it usually goes, I might prefer to return everything while I still can. Thanks in advance for any help.

Hi there all, I am trying to USB tether my Redmi Note 12 Pro 5G to my laptop. I have enabled it on my phone, installed Xiaomi USB and tethering drivers from their website, added APN type "dun" under access point settings on the phone. I have also tried different USB ports and restarted both devices. Despite this, my laptop does not get any "ethernet" or ethernet via "NDIS based internet sharing device". In other words, only the hotspot works and not the USB tethering. Thanks in advance for any help!

I have just taken out a new contract woth id and requested to keep same number with esim... but havent been sent a esim?

I purchased a new phone 2 weeks ago with ID mobile and have been using the phone for less than 10 days. I had a notification to say I have gone over my 10gb data and that I would be charged £10 on my next bill. I was with another provider for 5 years with 3gb of data that i never once went over on… I can’t seem to contact anyone at ID mobile to get this resolved as the only line of contact is the live chat and that is down and no one is responding on messenger. If I knew the customer service was as bad as this I would never have taken out the phone! I would like to cancel my contact and return my device. How do I go about this?

Hi, My father switched over to ID from O2 and used a PAC code to transfer old number over. However, since the switch he is unable to receive/send text messages or make calls now (but mobile data is working). Furthermore, we are unable to access customer support etc via the app as he cannot login - it requires a one time password sent by text to his number (which he is not receiving). At a slight loss what to do - have tried fiddling with the SIM settings on iPhone - it shows the phone number attached to the ID plan as a different number - not his original phone no. that should’ve been transferred over.  Any suggestions or alternative ways to contact ID appreciated. Thanks

Why is reception so bad in cities where it should be best. EG. central London and Oxford city centre I get no more than 2 bars (Android) my wife & daughter report same on their iPhones.We were with EE for years previously, so hoping this may be a settings problem on our phones.   

Like quite a few people, I've been trying to submit my PAC code. All the information is correct but it comes up with an error message. If I can't do it soon I will cancel my account  

Hi Please can someone advise,I've set up a DD on a few occasions in the last years but it never takes the DD and I have to pay manually, it's also noticed that I'm missing payments on my credit register when I'm not. Today is the same been cut of as i haven't paid and told Todo so immediately, which I always do on that day but then sometimes my phone doesn't work for hours ! To add a little more misery on what should be a straight forward payment i get at least 2 mgs from ID mobile everyday telling my my DD has been reinstated. This is clearly an error as I shouldn't be receiving these as my DD has always been active. Without speaking to a human I've tried everything my end to fix this ! 

hi i sent my old phone to be returned as part of buying new one...it was perfectly fine but got sent back no reason? can someone from ID MOBILE explain? 

I have signed up for an account and ordered two eSims last weekend. One for my son and one for myself. The QR codes to activate the eSims arrived in the same email and there was no way of telling which code belonged to which of our numbers. We took a gamble, picked one each and installed the eSims on our iPhones. The switch from o2 happened yesterday an now I have my son’s number and he has mine! How do we fix this?Neither of us are receiving text messages and I cannot log into my account as we are not able to receive the onetime passcode. Help please! Thanks   

I am not receiving texts and any texts I’m sending aren’t going through. 

I'm trying to switch my old mobile number to ID Mobile. I already have a plan open sign ID. I have my PAC code from my previous operator. I can't request the switch because the switch form isn't working. Every time I try to complete it, it says "oops there's a problem, please try again". I've tried contacting live chat but it says it's closed (despite it being open as per it's operating hours). How am I meant to request my switch?! I've just joined ID - not exactly a great first impression...

I need to change the bank details for my direct debit - I use METTLE - but get an error message when jniutting the details.  The message is just “oops” with no further info. 

I purchased my ID package last week. At checkout, I submitted the PAC code from my previous supplier. So when the phone arrived, I was surprised to see that the number that we work the phone was new (not my existing number). Frustratingly, I'm now trying to transfer my existing number again via the app and it's showing a ' not working' message. Please advise. Thanks. 

My e-sim was supposed to activate today and change to my old number. How long should that take?

Will I own handset at end of 24month contract or will I have to pay more to keep it?

Will I own handset at end of 24month contract or will I have to pay to keep it

my daughter wants to take herself off parent contract but keep her number

I have a id mobile physical SIM in my iPhone 16 Pro Max.I have just bought the latest iPad Pro (no facility for physical SIM). Can I use the id mobile eSIM on my iPad Pro with the same ‘phone number and id mobile account as my iPhone. If so how do I do it and will there be any additional charges?

I don't have a signal from 2 days. I can't use my internet and can't call.

coverage off all the time. I do not get important phone calls due to coverage issue

I have just received my new sim card but can't find the phone number to go with it.Switching to iD from talktalk but they haven't swnt a PAC code - no response from them at all so I am just looking to change my number

Hi there, I have been using ID mobile for a long time now, on the same data plan for ages. I have just over 2GB and this has always been Ok for me. However recently it seems that ID is counting my data wrong… and claims my data has run out very quickly recently. I have set my phone to track over the correct billing period to compare. My phone says that I have used just over 1GB over the same period that ID says that I have used nearly 2.5GB (I also bought an add on which ran over into the start of the month). (pictures attached)I have already spoken with the live chat and they were unable to tell me anything other than what is present on the appIt is very frustrating - I don’t want to upgrade as if the problem persists upgrading won’t help! (data will still be miscounted and run out fast) I may need to change providers if I cannot find a solution. Hopefully someone can help. Thanks.

For 5 days now my 5G broadband internet/data keeps dropping and has been a horrendously frustrating experience for someone who relies on streaming & VOIP.It was all working fine this time last week with average speedtest  DL: 170Mbps & UL: 25Mbps as it has been throughout the 1.5 years I have been with ID mobile on an unlimited plan in this location.On Thursday, browsers keep timing out that pages can’t be found/loaded and/or youtube rotating circle pops up regularly. Network icon in bottom right indicates an internet connection is active which sometimes changes to ‘no internet’. Have checked all equipment, connections and done resets without success.I regularly check the network ‘status checker’ and majority of the time it is constantly stating “we are working on an issue in this area” even when everything is working fine. Postcode: N7 9JJDevice: Three ZTE MC801a 5G Broadband router with external antennaRouter showing a 5G connectio

Network being cute off