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My iD.

Everything you need to know about iD Mobile.

26098 Topics
H
Civilian
HistorymakerCivilian
asked in Bills, Payments & Charges.
Invoice release time

Hi does anyone know what time the invoices go live online and on the app?

1
Matthew T
iD Mobile Employee
1 month ago
Jamie Ryan
Civilian
Jamie RyanCivilian
posted in Bills, Payments & Charges.
payed my nill twice

Hello I've payed my bill £41.80 twice today by mistake as my phone was cut off

1
Matthew T
iD Mobile Employee
1 month ago
S
Civilian
scott.edenukCivilian
asked in Plans & Upgrades.
Upgrade - change my mind

I've been with ID mobile for 4 years now, I have just done my upgrade but change my mind in the 30 days cooling off period.I have sent the phone back etc.. ID received the phone a week ago. My plan has not changed for over a week and stats I'm still in contract until 2026 and plan has not reverted back either.I have called ID on numerous occasion's and (live chat) and keep getting told every time it will take 48hrs. I then have told IDM its past the 48hrs and there telling me it will be done tomorrow.( its always tomorrow!!) So frustrating! a simple thing to change my plan back and they struggle to do it. shocking!! Still NOT been sorted. over a week now.

1
Matthew T
iD Mobile Employee
1 month ago
L
Civilian
lolareznikovaCivilian
posted in Getting started with iD.
ID mobile network on my old phone

Hi, I have purchased a new pay monthly contract with ID mobile and switched networks. The phone has had to be posted to another address to me as i am away at the moment but there have been delays and it hasn’t arrived yet, however my old network has been turned off now so I still have my old phone (until new one arrived hopefully in the next few days) and no network. Is there a way I can set up my new ID mobile network on my old phone for now so I have data/network and then switch this over to the new phone once arrives?

1
Matthew T
iD Mobile Employee
1 month ago
B
Civilian
Ben Krutpong
asked in Bills, Payments & Charges.
Pay as you go plan

Hi, I am trying to by a pay as you go plan but it keeps asking me for 3 years of UK address on the check out page. I am moving to the UK next week and do not have any physical UK address yet and wanting to get esim before i get there.

1
Matthew T
iD Mobile Employee
1 month ago
R
Newbie
RewoodNewbie
asked in Getting started with iD.
Cannot upgrade online

Can't upgrade online. I got an email on 11 July confirming I could upgrade as I was coming to the end of my two year contract.  Since then, I have not been able to do so. There is no option on the app. I did a live chat yesterday and they said due to a glitch, my app has not been refreshed so I'd have to do so by phoning. That's simply not good enough. Anyone else in same boat?

1
Matthew T
iD Mobile Employee
1 month ago
J
Civilian
Jason24Civilian
asked in Coverage & Network.
weak signal

I've kept my phone updated with the latest firmware, tried another phone, even spoken to friends who are on ID mobile and I'm having the same problems as them. I'm finding that I have very bad signal where I'm losing phone calls, not receiving calls and internet is virtually useless. I need my phone for work and work all over the country . Is anyone actually finding the opposite of this? I've been with ID for 6 months now and I'm wishing I hadn't changed provider. And really don't think it's worth the money..... Even though it's cheap.

1
Matthew T
iD Mobile Employee
1 month ago
Lee Yarnold
Newbie
Lee YarnoldNewbie
asked in Bills, Payments & Charges.
cancel a phone thats registered to my ex partners email

I got a contract in my name but my partner at the time registered it using her email. we’ve now split but she won’t give it back and I’m paying for it. How can I cancel this 

3
Matthew T
iD Mobile Employee
1 month ago
B
Newbie
Blackdogn3Newbie
posted in Coverage & Network.
Network: Torquay very slow!!!

The network connection is dreadful - !!LTE =0.18meg…. Certainly not the fastest 5g network Just tried a Lebara SIM in my phone and that’s at 62meg…!I have an iPhone 11pro running 17.5.1, my SIM is 100g/month and I have virtually all of thatIs anyone else having issues? Have been here for a few days now and nothing I’ve tried improved it   How do I actually get to speak with an iD person to get this looked at???

5
Matthew T
iD Mobile Employee
1 month ago
J
Newbie
JulesasoNewbie
asked in Your Phone & SIM.
Number not transferred over

Bought ID Mobile phone and contract via mobiles.co.uk last week. Put PAC code in at point of purchase and chose 5th Feb as switching date. Mobiles.co.uk emailed to confirm this switch date last week. My number still hasn’t switched from my old O2 account to my new ID Mobile account and if I try to enter my PAC again on my ID mobile app it won’t work. Can someone please tell me what’s happening as I’m going into hospital on the 8th Feb and need it switching before then. Whilst this is going on I’m paying for two accounts still which I’m not happy about. Live agents are always ‘busy’ according to the chatbot so that’s not an option. Thanks. 

7
Tyler
iD Mobile Employee
1 month ago
Luke Moon
Civilian
Luke MoonCivilian
asked in Your Phone & SIM.
unlocking samsung s22

Hello there I had a samsung s22 with id but I have now upgraded can anyone point me in the right direction to how to unlock it to a different network

8
Tyler
iD Mobile Employee
1 month ago
M
Newbie
MiFiNewbie
asked in Your iD Account & App.
Log in is impossible!

I have been trying for WEEKS to log in both with the app and online. Because I received error messages each time I tried email addess, password and phone number, I had to keep making changes and have frequently been sent reset and verification emails . I have tried with three different browsers. Nothing enabled me to actually log in...except to this community, which somehow has succeeded.So by now I have no idea how to proceed in order to log in to my account..

19
Tyler
iD Mobile Employee
1 month ago
Lesley Fleming
Civilian
Lesley FlemingCivilian
asked in Your Phone & SIM.
PROOF OF USAGE

Hi I need proof of usage for insurance - can this be sent to me pleasaita for phone number ending 5903iPhone 11imei ending 59312

3
Tom
iD Mobile Employee
1 month ago
James Bennett
Civilian
James BennettCivilian
asked in Your Phone & SIM.
data not working because I have "reached my limit"?

I have run out of data so have purchased a new package of data. However when I turn WiFi off and try to use mobile data it says I have reached my limit and gives me no solution on how to resolve it? Any ideasAlso I cannot work out how to get to the live chat feature on this website?

1
Matthew T
iD Mobile Employee
1 month ago
J
Civilian
jjdavCivilian
asked in Your Phone & SIM.
My phone number hasn't switched

My phone number was scheduled to switch yesterday, and I've received both an email and a text confirming that the switch has occurred. However, whenever I check my number on the iD app, it still shows the temporary number. Similarly, I've tried updating my number in my settings, but iMessage does not seem to accept it (specifically under Send & Receive). I'm pretty sure my old SIM has stopped working, as I've checked the companion app from my previous provider, and it says my account is closed. So, I'm really not sure what to do next. Any help would be greatly appreciated.

1
Matthew T
iD Mobile Employee
1 month ago
H
Newbie
hastalavistaNewbie
asked in Your iD Account & App.
why after switching to iD Mobile it’s still showing my temporary ID number instead of my new number?

Hello i’ve switched to ID Mobile switching gone through today and everything is working like it should be but in my ID app and website it’s still showing my temporary ID number instead of my new number i switched, I’ve contacted live chat they advised to re register app but it doesn’t help because with same details I get to my account where I still see my ID temporary number 

2
H
Newbie
1 month ago
B
Civilian
Bungo7Civilian
asked in Your Phone & SIM.
New phone sim wont connect

Got a new pixel 8a and inserted the sim and there is no connection (no service). It recognises as ID mobile but wont connect. Tried with another device and same issue so it seems to be the sim not the phone. Tried restarting, putting into airplane mode for 30s, cleaning the sim and none work.

1
Matthew T
iD Mobile Employee
1 month ago
S
Newbie
Steve BedderNewbie
asked in Coverage & Network.
Why would my id mobile phone not work in the USA?

my id phone would not work at all in the USA. I have a Samsung A14 the problem was the id contract and not the phone.  We were in Wyoming for 2 weeks and Id were absolutely useless and provided no support. Once we left Denver and went up into Wyoming the phone was dead which was rubbish as the hire car sat nav needed Google Maps via the phone. So we were blind until I could get a paper map. It was a disaster and nearly spoiled the holiday. When in a hotel and on their wi-fi I tried to contact id but they make it impossible to get through. The chat room helpers are awfulI paid extra (£25) to get more data (as I thought that the problem) and was then told I could not use that extra data until I got back to the uk...which was infuriating. Please refund me £25. Im trying to contact id now im back in the uk but they hide and don't give phone numbers or email adress so I hope one of you guys at id answers this. Absolutely ridiculous….please explain why you don't cover USA or at least warn us

16
Tom
iD Mobile Employee
1 month ago
R
Newbie
RushieNewbie
asked in Coverage & Network.
Calling from Germany

Why can’t I make phone calls in Germany? I have data but when I try to call I get a message saying, I’ve reached my call limit?

3
Tom
iD Mobile Employee
1 month ago
L
Newbie
laurenalex2995Newbie
asked in Pay as you Go.
Data allowance is wrong

I have just changed my plan from a monthly contract to a pay monthly sim at £12 for 75gb yesterday. However it says on my remaining allowances dashboard I only have 12gb and I have already used 10gb of this and have received a text to tell me I’ve used 80% Why is it not showing the correct allowance? 

7
Tom
iD Mobile Employee
1 month ago
T
Newbie
Tim BakerNewbie
asked in Bills, Payments & Charges.
Direct debit errors

I changed bank account 4 months ago. For 4 months the automated DD change service worked, yet today I receive a message from my bank advising that the ID Mobile direct debit was presented to my old bank account. I checked my ID Mobile account and it shows the correct new back account. What is happening?  

7
Tyler
iD Mobile Employee
1 month ago
K
Civilian
Kon_RCivilian
asked in Getting started with iD.
My order hasnt come through

Last night I bought the monthly £9 60gb sim only deal and I selected to get it as an e sim, however I have not received any email following up on the order and I can’t find the order or reference numbers anywhere 

3
Tom
iD Mobile Employee
1 month ago
S
Civilian
Stevio777Civilian
asked in Your Phone & SIM.
Iphone 14 pro shows 4g but will not connect to internet

My Iphone 14 pro shows 4g but will not connect to internet

11
Tom
iD Mobile Employee
1 month ago
Luca Savoia
Civilian
Luca SavoiaCivilian
asked in Plans & Upgrades.
End of contract dilemma

I’ve had the iPhone 13 for 2 years and I’m due an upgrade however the iPhone 14 and 15 seem to have little to no improvements. I want to wait for the new iPhone 16 that comes out in September however my contract for my current phone runs out at the end of June. What should I do if I don’t want to start a new plan and still be eligible for an upgrade in September?

4
Tom
iD Mobile Employee
1 month ago
C
Rookie
cookpRookie
asked in Delivery & Returns.
Phone not delivered

My son ordered a phone 3 weeks ago. DPD arrived outside our house but made no attempt to deliver. They updated the delivery status to ‘sorry we missed you’ and the following day said they were returning the package to Currys. Despite several attempts to get a sensible response from ID’s Customer Services my son is still waiting for his new phone. He has paid an upfront fee and is now being charged under his contract. Cust Services are investigating the issue and have told him that the package was received back from DPD empty, without the phone. They are refusing to send a phone to him until they have fully investigated with DPD. They have also refused to accept a cancellation instruction until they ‘receive the phone back’. Clearly this has nothing to do with my son and is an issue between ID and DPD. How can this be escalated to someone sensible?

4
Tom
iD Mobile Employee
1 month ago
Terms & Conditions